- Scam
Community reports for 03 9072 0505 (0390720505): Callers impersonating Commonwealth Bank and telco providers claiming account issues and technical problems.
Impersonation Scam Reports for 03 9072 0505
Two contributors have reported receiving calls from 03 9072 0505 (also written as 0390720505) where callers impersonated legitimate Australian service providers. The pattern involves callers claiming affiliation with major banks and telecommunications companies to manipulate recipients into revealing sensitive information or confirming account details.
Both reports about 0390720505 indicate the callers were attempting to exploit trust in well-known brand names. The contributors who answered calls from 03 9072 0505 recognised the deception only because they could verify they had no existing relationship with the claimed service provider.
What Callers from 03 9072 0505 Claim
One contributor reported receiving a call from 03 9072 0505 claiming to represent Commonwealth Bank. The caller stated that a payment had been declined on the recipient's account, creating urgency around a financial transaction. The caller already knew the recipient held Commonwealth Bank accounts, suggesting potential data sourcing.
A second call from 0390720505 involved a caller with a noticeable accent claiming to represent a telecommunications provider. The caller mentioned that the recipient's internet settings had shifted and requested confirmation of whether the recipient had made any changes. This contributor was not even a customer of the claimed telco, making the targeted approach particularly suspicious.
Report Patterns and Timing
The two reports of 03 9072 0505 occurred within a week of each other in early September, with one call answered on 1 September and another on 7 September. Both contributors answered the calls directly, allowing the callers to engage with their pitch before hanging up or being questioned further.
The targeting approach varies slightly between the two calls from 0390720505, suggesting either a broad data list or selective sourcing. One report specifically mentions the caller knew the recipient's banking relationship, while the other involved a generic claim about internet settings with no prior customer relationship confirmed.
What to Do If You Receive a Call from 03 9072 0505
If 03 9072 0505 calls you:
- Do not: Confirm account details, passwords, card numbers, or personal information. Do not follow instructions to check settings or access accounts. Do not return the call to the number displayed.
- Do: Hang up immediately. End the call if the caller cannot confirm specific details about your account that only the genuine organisation would know. Contact your bank or service provider directly using the official number on your statement or their website to verify any alerts.
- Verify independently: If Commonwealth Bank or your telco sends alerts, call them back on a number you know is genuine. Legitimate organisations do not ask for passwords or full card details over the phone.
How to Report 03 9072 0505
If you receive a scam call from 03 9072 0505 (0390720505), report it to Australian authorities and warn others:
- ACMA (Australian Communications and Media Authority): Report the call at acma.gov.au. Include the date, time, and what the caller claimed.
- Scamwatch: Lodge a report at scamwatch.gov.au with details of the impersonation attempt. Scamwatch publishes warnings about active scams affecting Australians.
- Your bank or telco: Contact your actual service provider directly using the number on your statement to report the fraudulent call claiming their identity. They can flag the number internally and warn other customers.
- Reverseau: Contribute your experience with 03 9072 0505 to help other Australians identify this number. Community reports build the picture of scam patterns and help protect others.
Help others by sharing your experience with (03) 9072 0505!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claimed to be from the commonwealth bank and a payment was declined I have commonwealth bank accounts.
Recording claims to be the bank saying my Amazon payment got declined, total fraud
Bloke with an accent claimed to be from the telco, reckoned my internet settings shifted and wanted to know if I'd done anything, not even a customer with them
Help others by sharing your experience with (03) 9072 0505!
WRITE A REVIEWFrequently Asked Questions
Why did the caller from 03 9072 0505 know I had a Commonwealth Bank account?
One contributor reported that the caller from 03 9072 0505 already knew they held Commonwealth Bank accounts, suggesting the scammer obtained this information from a data breach, stolen database, or purchased contact list. This prior knowledge is a red flag. Legitimate banks do not contact you about declined payments without confirming your identity first, and they would not need you to provide information they already have on file. Always hang up and call your bank directly using the official number on your card.
What should I do if 0390720505 claims my internet settings have changed?
A contributor received this claim from 0390720505 even though they were not a customer of the claimed telco. This is a classic impersonation tactic. Do not follow any instructions from 0390720505 to check settings or troubleshoot. If you are concerned about your internet connection, contact your actual service provider directly using the number on your bill or their official website. Do not call back the number that called you, as scammers control that line.
How can I verify a call claiming to be from Commonwealth Bank is genuine?
If 03 9072 0505 or any number claims to be Commonwealth Bank, end the call and contact Commonwealth Bank directly. Find the official number on your card, statement, or the official Commonwealth Bank website. Genuine Commonwealth Bank staff will never ask you to provide passwords, full card details, or confirm sensitive information in response to an incoming call. The two contributors who reported 03 9072 0505 both recognised the calls as fraudulent because the details did not match their genuine banking relationships.
Why would a scammer call me about a declined payment if I'm not even their customer?
Scammers using 03 9072 0505 do not care whether you are a customer or not. They use the threat of a declined payment to create urgency and panic, hoping you will rush to provide details or follow their instructions without thinking. One report about 0390720505 shows the caller claimed to represent a telco even though the recipient was not a customer. The false urgency is designed to bypass your natural caution. Always verify claims independently by contacting the organisation directly.
Should I answer calls from 03 9072 0505 to see what they want?
No. Both contributors in the reports about 03 9072 0505 answered the calls and engaged with the scammers. By answering, you confirm your number is active, which can lead to more calls. If 03 9072 0505 or any unknown number calls, let it go to voicemail. If it is legitimate, they will leave a message or try again. Scammers rarely leave voicemails. If you do answer and suspect impersonation, hang up immediately and do not provide any information.
What is the best way to report 0390720505 to authorities?
Report 0390720505 to ACMA at acma.gov.au and to Scamwatch at scamwatch.gov.au. Both require details of the call (date, time, what was claimed). Also report the impersonation directly to Commonwealth Bank or your telco if they were the organisation being impersonated, as they investigate fraud and may already have intelligence on this number. Contributing your experience about 03 9072 0505 on Reverseau also helps other Australians recognise and avoid the same scam.