- Scam
Community report: 03 9028 8757 (0390288757) - caller impersonating health insurer, claiming lapsed private insurance. Aggressive behaviour when challenged.
Health Insurance Impersonation Reports for 03 9028 8757
One contributor has flagged 03 9028 8757 (also written as 0390288757) for a health insurance impersonation scam. The caller posed as a representative from a private health insurance provider, claiming the contributor's policy had lapsed. When challenged directly, the caller became abusive rather than professional, a red flag typical of impersonation scams where fraudsters lack authentic company knowledge or training.
The Optus-allocated Victorian number 0390288757 was blocked immediately after this interaction, but the aggressive callback behaviour suggests the scammer was working from a targeted list.
What the Caller from 03 9028 8757 Said
According to the contributor's report, the caller identified herself as a health insurance representative and stated that the recipient's private health insurance policy was no longer active. No specific demands for payment or personal information were mentioned before the contributor identified the call as fraudulent.
What distinguishes this 03 9028 8757 call is the caller's reaction to being called out. Rather than hanging up or attempting to clarify (as a legitimate insurer would), she became verbally abusive. The contributor noted a possible Indian accent, which is common among offshore call centre operations running impersonation campaigns against Australian insurance customers.
Call Behaviour and Persistence
The interaction with 0390288757 escalated quickly. After the contributor hung up the first time, the caller rang back within seconds, suggesting automated dialling or a determined callback script rather than manual follow-up. This persistence despite immediate rejection is typical of scam operations where numbers are cycled through contact lists rapidly.
The contributor took immediate action by blocking 03 9028 8757, preventing further contact attempts from this specific number.
What to Do If You Receive a Call from 03 9028 8757
If 03 9028 8757 or 0390288757 calls you claiming to be from your health insurer:
- Do not: Provide insurance details, membership numbers, personal information, or Medicare number
- Do not: Return the call to the number that called you
- Do: Hang up immediately if the caller becomes abusive or evasive when questioned
- Do: Contact your actual health insurance provider directly using the phone number on your membership card or their official website to verify any claim about your policy
- Do: Block the number 0390288757 if it calls again
How to Report 03 9028 8757
If you receive a call from 03 9028 8757 or 0390288757, consider reporting it to these Australian authorities:
- Scamwatch: scamwatch.gov.au - lodges reports with the ACCC
- ACMA (Australian Communications and Media Authority): acma.gov.au - handles complaints about unwanted calls and impersonation
- Your health insurance provider: Contact them directly to report the fraudulent impersonation
- Reverseau: You can also contribute your experience here to help other Australians identify this number
Help others by sharing your experience with (03) 9028 8757!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Caller was female and said she was calling about my private health insurance which was lapsed, I called her a scammer and in her possibly Indian accent started abusing me, I hung up and not 5 seconds later she called back, I hung up again straight away and blocked the number ?
Computer voice warning about unfiled paperwork, said I'd face arrest if I didn't call back, American accent
Help others by sharing your experience with (03) 9028 8757!
WRITE A REVIEWFrequently Asked Questions
Why did the caller from 03 9028 8757 become abusive when challenged?
Scammers impersonating legitimate companies often lack training or knowledge a real employee would have. When questioned, they may react with aggression or evasion rather than providing verifiable details. The abusive response from 0390288757 is a strong indicator of fraud - legitimate insurers train staff to handle inquiries professionally.
Should I return a call to 03 9028 8757 to verify the insurance claim?
No. Never return a call to 0390288757 or any number claiming to be your insurer. Instead, hang up and contact your health insurance provider directly using the phone number printed on your membership card or their official website. This ensures you're speaking with genuine customer service.
What should I do if my health insurance provider confirms my policy is actually lapsed?
If 03 9028 8757 calls claiming your policy lapsed and this turns out to be true, you should still not have engaged with that caller. Contact your insurer directly at their official number to discuss policy status, payment options, or reinstatement. Do not provide payment details to unsolicited callers from 0390288757 or similar numbers.
Is 03 9028 8757 a real health insurance company number?
The Victorian number 03 9028 8757 (0390288757) is allocated to Optus Networks as a local service line, not directly to any health insurance company. Health insurers operate through dedicated customer service lines, not general Optus numbers. This mismatch is a red flag.
Why did the caller from 0390288757 ring back immediately after I hung up?
Rapid callbacks within seconds suggest automated dialling or a scripted callback system rather than genuine customer service. Legitimate insurers don't aggressively retry seconds after a call is rejected, especially without leaving a voicemail. This behaviour indicates a scam operation cycling through contact lists.
What should I do if I gave any information to 03 9028 8757 before hanging up?
Contact your health insurance provider immediately using their official number to alert them of potential fraud. If you disclosed a membership number or policy details to 0390288757, ask your insurer to flag your account for suspicious activity. Monitor your account for unauthorised changes or new policies. You can also report the call to Scamwatch at scamwatch.gov.au.