03 9022 9528 - 0390229528: Telstra Impersonation Scam

• Scam
• Spam

Community reports for 03 9022 9528 (0390229528): Callers impersonate Telstra claiming internet problems or suspicious login attempts to extract personal information.

Telstra Impersonation Scam Reports for 03 9022 9528

Three contributors have reported scam calls from 03 9022 9528 (also written as 0390229528) where callers falsely claim to represent Telstra. The impersonation tactic involves claiming there is a problem with the recipient's Telstra internet connection or suspicious login activity on their account. One contributor noted the caller claimed dodgy login attempts had occurred, despite the recipient not having internet service with Telstra at all, revealing the caller's deceptive approach.

The most recent report from January 2026 describes a repeat call from 0390229528 to a number already blocked by the contributor. This contributor emphasises the scam is specifically targeting older Australians who may not recognise it as fraudulent, and notes that many current scams incorporate AI technology and originate from overseas sources including Nigeria.

What Callers from 03 9022 9528 Claim

Contributors who answered calls from 03 9022 9528 report callers consistently using the same opening: claiming to be from Telstra with urgent news about internet problems or account security issues. One caller specifically mentioned "dodgy login attempts" on a Telstra account, creating a false sense of urgency and legitimacy.

The impersonation is deliberate and calculated. Callers reference Telstra by name and invoke account security concerns, which are topics that naturally prompt people to take the call seriously. None of the reports indicate the caller offered any legitimate resolution or transferred to a real Telstra support line.

Call Patterns and Timing

Reports span from mid-December 2025 through mid-January 2026, indicating this number has been actively used for scam calls over at least one month. One contributor received multiple calls from 03 9022 9528 despite blocking the number, suggesting the caller may be using automated dialling or persistence tactics typical of scam operations.

The allocation data shows 0390229528 is provisioned as a local service in Victoria via NetSIP Pty Ltd, giving it the appearance of a legitimate Australian local number, which likely increases the likelihood that recipients will answer.

What to Do If You Receive a Call from 03 9022 9528

If 03 9022 9528 calls you:

• Do not: Engage with any claims about your Telstra account, provide personal information, remote access to your computer, or payment details
• Do not: Follow instructions to log into your Telstra account or verify credentials
• Do: Hang up immediately if the caller cannot identify your actual account details or service with Telstra
• Do: Contact Telstra directly on 133 200 (their official number) using a phone line separate from the one receiving the scam call, to verify whether any legitimate issue exists
• Do: Block 03 9022 9528 on your phone to prevent repeat calls from 0390229528
• Do: If you are over 65 or less familiar with scams, ask a trusted family member to help verify any unexpected account security calls

How to Report 03 9022 9528

If you receive a scam call from 03 9022 9528, report it to the following Australian authorities:

• Scamwatch: Report the call and scam details at scamwatch.gov.au. Include the number 0390229528, the date and time of the call, and what the caller claimed.
• ACMA (Australian Communications and Media Authority): Lodge a complaint about the number at acma.gov.au. ACMA investigates illegal telemarketing and scam calls using Australian numbers.
• ReportCyber: If the scam involved any cyber element or you suspect data breach sourcing, report at cyber.gov.au
• Reverseau: Contribute your own report about 03 9022 9528 on this site to help other Australians identify and avoid this number.

Each report strengthens the community database and helps protect vulnerable people from falling victim to the same scam.

Why This Scam Targets Telstra Customers

Telstra is Australia's largest telecommunications provider with millions of customers. Scammers use Telstra impersonation because the volume of potential targets is high, and account security concerns are universally understood. Older Australians and those less familiar with digital scams are particularly vulnerable because they are more likely to trust a caller claiming to represent a major company, especially when the call comes from what appears to be a local Australian number like 03 9022 9528.

The fact that one contributor received multiple calls from 0390229528 despite blocking it suggests the operation may be persistent or use multiple numbers. Contributors should report every call they receive, as repeated reports from the same number create a stronger case for regulatory action.

Frequently Asked Questions