03 9022 9504 - 0390229504: Telstra Impersonation Report

• Scam

Community report for 03 9022 9504 (0390229504): Caller impersonated Telstra staff claiming account issues. Single report flagged this VIC number.

Telstra Impersonation Report for 03 9022 9504

One contributor has reported receiving a call from 03 9022 9504 (also written as 0390229504) from someone claiming to be "Jonathon from Telstra". The contributor had not been a Telstra customer since the 1990s, making this claim immediately suspicious. This single report highlights a targeted impersonation attempt where the caller falsely represented themselves as staff from a major Australian telecommunications provider.

What the Caller Claimed

The caller from 0390229504 introduced themselves as Jonathon and claimed to represent Telstra. No additional details about the nature of the claimed account issue or the reason for the call were provided in the report. The impersonation tactic used here is a common approach in telecom scams, where callers assume familiarity with a well-known service provider to build false credibility.

Reporting and Verification Details

The call to 03 9022 9504 was answered, allowing the contributor to hear the caller's introduction before recognising the impersonation. The number is registered as a local service in Victoria through NetSIP Pty Ltd. One contributor took the step of reporting this experience, noting the suspicious nature of being contacted about an account with a provider they had not used for decades.

What to Do If You Receive a Call from 03 9022 9504

If 03 9022 9504 calls you claiming to represent Telstra or another service provider:

• Do not: Provide personal details, account numbers, passwords, or payment information to the caller
• Do not: Click links or download files the caller may send
• Do: Hang up and verify the claim independently by calling the official Telstra customer service number from their website
• Do: Ask the caller for details (name, employee ID, reference number) and check these with the legitimate organisation's official contact line
• Do: Block the number 0390229504 in your phone settings if the call is repeated
• Do: Report the call to the appropriate authorities if it involves threats, urgent demands, or attempts to access your accounts

Telstra Verification Steps

Legitimate Telstra staff will never pressure you for information during an unsolicited call. If you receive a call from 03 9022 9504 or any number claiming to be from Telstra, end the call and contact Telstra directly using the phone number listed on your bill or their official website. This ensures you are speaking with genuine representatives and protects your account security.

How to Report 03 9022 9504

If you receive suspicious calls from this number, report your experience:

• Report to Scamwatch at scamwatch.gov.au with details of the call, what was said, and any personal information requested
• Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they monitor telecommunications scams and track problem numbers
• Report to Telstra directly if the call specifically impersonated their brand, as they investigate unauthorised use of their identity
• Share your experience on Reverseau to help other Australians identify this number and protect themselves from similar calls

Frequently Asked Questions