03 9022 9503 - 0390229503: Finelo Impersonation Scam

• Scam

Community report for 03 9022 9503 (0390229503): Caller impersonated Finelo employee, requested money via phishing link. Victoria-based local service.

Finelo Impersonation Scam from 03 9022 9503

A contributor has reported a scam call from 03 9022 9503 (also written as 0390229503) involving impersonation of a Finelo employee. The caller claimed to be Rebecca Owens and directed the recipient toward a phishing link designed to extract payment or personal financial information.

The caller used a secondary contact number, 0402 333 671, suggesting a coordinated scam operation. This tactic of providing an alternate number helps scammers create a false sense of legitimacy and gives victims an additional avenue through which money or data can be extracted.

What the Caller from 03 9022 9503 Claimed

According to the report, the individual claiming to represent Finelo requested money from the recipient. Rather than asking for payment through standard banking channels, the caller provided a sketchy link, which is a hallmark of phishing scams. Contributors who click such links risk compromising banking credentials, payment card details, or broader personal information.

The caller used a specific name, Rebecca Owens, and presented themselves as an official representative of Finelo. This personal touch is designed to build false trust, making victims more likely to engage with the phishing link and comply with payment demands.

How the Scam Was Delivered

The call to 03 9022 9503 was answered, meaning the recipient engaged with the caller before recognising the threat. The scammer's approach combined several manipulation techniques: impersonation of a recognised financial services company, urgency around payment, and use of a phishing link to bypass secure payment channels. The provision of an additional contact number (0402 333 671) offered the scammer multiple ways to maintain contact or receive payment.

What to Do If You Receive a Call from 03 9022 9503

If 0390229503 calls you claiming to represent Finelo or any financial institution:

• Do not: Click any links provided during the call, share banking details, or transfer money
• Do not: Provide personal information such as name, address, date of birth, or financial account numbers
• Do: Hang up immediately and verify the caller's identity through official Finelo channels
• Do: Contact Finelo directly using the phone number on their official website or your account statement
• Do: Block 03 9022 9503 on your phone to prevent future contact attempts
• Do: Delete any SMS messages containing links from unknown numbers or suspicious callers

What to Do If You Clicked the Link

If you clicked the phishing link provided by the caller from 03 9022 9503, take immediate action to protect your accounts:

• Do: Change your passwords for all financial accounts, starting with banking and payment platforms
• Do: Contact your bank or financial institution to check for unauthorised transactions
• Do: Monitor your credit report for signs of identity theft or fraudulent accounts opened in your name
• Do: Consider placing a fraud alert with the Australian Securities Exchange or equivalent authority if investment-related details were compromised

How to Report 03 9022 9503

Report this scam using the following Australian government resources:

• Scamwatch: scamwatch.gov.au - Report the call, phishing link, and any financial loss
• ACMA (Australian Communications and Media Authority): acma.gov.au - Report the unwanted call and phishing attempt
• ReportCyber: cyber.gov.au - Report the phishing link and any cybersecurity threats
• Finelo directly: Contact Finelo's official fraud team to report the impersonation
• Reverseau: Add your own experience to community reports for 03 9022 9503 to help other Australians identify this scam

When reporting to Scamwatch, include the phishing link URL, the caller's name (Rebecca Owens), and the alternate contact number (0402 333 671) provided during the call. This information helps authorities track and shut down scam operations.

Frequently Asked Questions