- Scam
Community report for 03 9022 7141 (0390227141): Caller impersonated Telstra, claimed IP address change issue. Number disconnected when called back.
Telstra Impersonation Reports for 03 9022 7141
A contributor has reported receiving a call from 03 9022 7141 (also written as 0390227141) from someone claiming to represent Telstra. The caller raised concerns about an IP address change, a common tactic used in tech support and network impersonation scams targeting Australian households and businesses.
The significant detail in this report about 0390227141 is that when the contributor attempted to call the number back to verify the caller's identity, the number was disconnected. This pattern is typical of disposable numbers used in impersonation scams, where callers use temporary contact details to avoid detection and callback verification.
What the Caller from 03 9022 7141 Claimed
According to the report, the woman who called from 03 9022 7141 claimed to be contacting about an IP address change. She did not reportedly request payment or personal banking details during the call, but the impersonation of Telstra itself is a red flag. Scammers impersonating major telecommunications providers rely on authority and urgency to convince recipients that immediate action is needed.
The disconnected callback number strongly suggests this was not a legitimate Telstra contact. Genuine Telstra support calls come from verifiable Telstra numbers, and legitimate representatives provide ways to independently verify the call through official Telstra contact channels.
Report Details and Context
This report about 03 9022 7141 was received in November 2025 and came through a call that the contributor answered. The number is allocated to NetSIP Pty Ltd, a VoIP service provider, and is registered as a local service in Victoria. VoIP allocations like this are often used for spoofing and impersonation because they can be configured with various caller display settings.
What to Do If You Receive a Call from 03 9022 7141
If 03 9022 7141 calls you:
- Do not: Discuss your internet settings, provide personal or account details, or act on claims about IP address changes
- Do: Hang up immediately and contact Telstra directly using the number on your bill or the official Telstra website
- Do: Never call back the number provided by the caller - use an independently verified contact method
- Do: Block 0390227141 if the calls continue
If the caller pressures you to take immediate action, claims your connection will be disconnected, or asks you to grant remote access to your computer, these are strong indicators of a scam.
How to Report 03 9022 7141
If you receive impersonation calls from 03 9022 7141 or 0390227141, report them to:
- Scamwatch at scamwatch.gov.au - the Australian Consumer Protection Agency resource for reporting scams
- ACMA at acma.gov.au - the Australian Communications and Media Authority, which handles complaints about telemarketing and scam calls
- Reverseau - contribute your report to help other Australians identify this number
When reporting, include details such as the time of the call, what the caller claimed, and any requests made. This information helps authorities identify patterns across multiple reports and take action against scam operations.
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Woman claiming to be from Telstra about IP address change, when I called back number was disconnected
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim to be from Telstra about an IP address change?
Impersonating major service providers like Telstra creates false authority and urgency. Callers from 03 9022 7141 claim technical issues to convince you that immediate action is needed, often to gain remote access to your device or extract personal details. IP address changes are technical enough to sound plausible but vague enough to confuse most people.
What does it mean that the callback to 03 9022 7141 showed the number was disconnected?
A disconnected callback number is a strong indicator of an impersonation scam. Scammers using 0390227141 typically use temporary VoIP numbers that they disconnect after each call to avoid being traced or contacted. Legitimate Telstra representatives use active, verifiable contact numbers.
Should I ever call back a number that calls me claiming to be from Telstra?
No. If you receive a call from 03 9022 7141 or any number claiming to be Telstra, do not call it back. Instead, hang up and contact Telstra using the number on your bill or the official Telstra website. This ensures you're speaking with genuine Telstra support, not the scammer.
What is a VoIP service and why is 0390227141 allocated to one?
VoIP (Voice over Internet Protocol) allows calls to be made over the internet. Legitimate businesses use VoIP services, but so do scammers. The number 03 9022 7141 is allocated to NetSIP Pty Ltd, a VoIP provider. Scammers prefer VoIP because numbers can be configured to display false caller IDs and disconnected quickly.
What should I do if someone from 03 9022 7141 asks me to enable remote access?
Hang up immediately. Never grant remote access to your device based on an unsolicited call from 0390227141 or any unknown number. Legitimate Telstra support will never ask for remote access without you initiating contact through official channels. Remote access scams allow criminals to steal data or install malware.
Is it safe to have received this call from 03 9022 7141 if I didn't provide any information?
Yes, if you did not share personal details, banking information, or allow remote access, you are likely safe. However, you should still report the call to Scamwatch (scamwatch.gov.au) or ACMA (acma.gov.au) so authorities can track impersonation attempts. Block 0390227141 to prevent further contact.