- Scam
Community reports for 03 9022 7118 (0390227118): Callers impersonate Telstra, claim IP security issues, and request remote access. Already have caller's name and email.
Telstra Impersonation Tech Support Scam Reports for 03 9022 7118
Two contributors have reported calls from 03 9022 7118 (also written as 0390227118) impersonating Telstra support staff. Both calls involved callers claiming to address urgent security problems with the recipient's IP address, a common tactic used to trick people into granting remote access to their devices.
A particularly concerning aspect of these 0390227118 reports is that the callers already possessed personal information including the recipient's first name and email address. This pre-existing knowledge makes the impersonation more convincing and suggests the numbers behind 03 9022 7118 may be working from compromised data lists.
What Callers from 03 9022 7118 Claim
One contributor described receiving a call from 03 9022 7118 where the caller claimed to represent Telstra and asserted that "Telstra was responsible for all cellphones security." The caller then pivoted to the central scam pitch, telling the recipient there was "a problem with my IP."
The second report about 0390227118 involved more vague language, with the caller "waffling on about IP address" on the recipient's phone. This less specific approach may be used when callers are uncertain about which service the target actually uses, or to seem less rehearsed. Both calls from 03 9022 7118 appear designed to create urgency around a fake technical issue before requesting remote access to the device.
Report Patterns and Timing
The most recent report of a call from 03 9022 7118 came through today (8 April 2026), indicating this number remains actively used for scam attempts. The earlier report was logged in November 2025, suggesting 0390227118 has been in circulation for at least several months.
Both contributors answered the calls from 03 9022 7118, meaning they heard the full pitch. One contributor explicitly stated "Scam 100%," indicating they quickly recognised the deception. The fact that callers have pre-loaded personal data suggests they are working methodically through contact lists sourced from data breaches or sold databases.
What to Do If You Receive a Call from 03 9022 7118
If 03 9022 7118 calls you:
- Do not: Grant remote access to your device, provide personal information, or follow instructions to download software or access your bank account
- Do not: Return the call if you hang up, as this confirms your number is active
- Do: Hang up immediately if the caller claims to represent your bank, telco, or government agency and mentions a technical problem
- Do: Contact your telco (Telstra, Vodafone, etc.) directly using the number on your bill or their official website if you're concerned about your account
- Do: Block 0390227118 if you receive repeated calls
- Do: Check your device for unauthorised access or changes if you accidentally granted remote access
How to Report 03 9022 7118
Report calls from 03 9022 7118 and 0390227118 to the following Australian authorities:
- Scamwatch (scamwatch.gov.au) - Lodge a report describing the impersonation and any information disclosed
- ACMA (acma.gov.au) - Report the number for potential telecommunications fraud
- ReportCyber (cyber.gov.au) - If you granted remote access or suspect a data breach
- Your telco's fraud team - Contact Telstra or your provider directly to report the impersonation
You can also contribute your experience to Reverseau to help other Australians identify calls from 03 9022 7118.
Help others by sharing your experience with (03) 9022 7118!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Waffling on about IP address on my phone. They had my first name and email address.
Called and said was from Telstra, and said Telstra was responsible for all cellphones security and that there was a problem with my IP. Scam 100%
Help others by sharing your experience with (03) 9022 7118!
WRITE A REVIEWFrequently Asked Questions
Why does the caller from 03 9022 7118 already know my name and email?
Both reports about 0390227118 indicate the callers had pre-loaded personal information, suggesting they are working from compromised data lists, data broker databases, or information sold from previous breaches. This is why the scam feels more convincing - legitimate companies do have your details on file. However, Telstra will never cold-call you about IP security problems, so prior knowledge does not make 03 9022 7118 legitimate.
Is 03 9022 7118 actually Telstra?
No. One contributor explicitly stated the call from 03 9022 7118 was a "Scam 100%." The caller claimed to represent Telstra, but Telstra does not cold-call customers about IP address problems or request remote access via unsolicited calls. You can verify this by hanging up and calling Telstra directly on the number from your bill or at telstra.com.au.
What happens if I grant remote access to someone from 0390227118?
Granting remote access to a scammer who calls from 03 9022 7118 or 0390227118 gives them full control of your device. They can steal banking credentials, personal photos, documents, and install malware. If you accidentally granted access, disconnect your device from the internet immediately, change all passwords from another device, and contact your bank and local police. Consider running a scan with reputable antivirus software.
Should I call 03 9022 7118 back to tell them to stop?
No. Do not return the call to 0390227118. Calling back confirms your number is active and monitored, and may put you back in contact with the scammer. Instead, block the number in your phone settings and report it to ACMA at acma.gov.au.
How do I verify if there's actually a problem with my IP?
Unsolicited calls from 03 9022 7118 claiming you have an IP problem are scams. If you're genuinely concerned about your device security, contact your actual internet provider or telco directly using the number on your bill - do not use any number the caller provides. Legitimate tech support never initiates contact about vague IP issues.
What should I do if I've already answered a call from 0390227118?
If you spoke to someone from 03 9022 7118 but did not grant remote access or share passwords, monitor your accounts for unusual activity. If you did grant remote access, change all passwords immediately from another device, contact your bank, and report the incident to ReportCyber at cyber.gov.au. Report the call to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au).