- Scam
Community report for 03 8747 3618 (0387473618): Caller impersonated Telstra asking about IP address changes. Likely phishing attempt.
Telstra Impersonation Reports for 03 8747 3618
One contributor has reported a scam call from 03 8747 3618 (also written as 0387473618) involving impersonation of Telstra customer service. The caller claimed to be from Telstra and specifically asked whether the recipient had recently changed their IP address - a classic phishing tactic designed to verify account access or create pretext for credential theft.
The contributor reported that the caller hung up when questioned, a common pattern when impersonators encounter resistance or realise their social engineering attempt isn't working. This behaviour is consistent with targeted phishing campaigns rather than indiscriminate spam.
What the Caller from 03 8747 3618 Said
The caller from 0387473618 opened with a Telstra service representative claim and immediately moved to a technical question about IP address changes. This approach is designed to create urgency and legitimacy - asking a specific technical question suggests the caller has account knowledge, even though they don't.
When challenged, the caller disconnected, which is typical behaviour for phishing operations that rely on quick, low-friction social engineering rather than sustained conversation.
Report Details for 03 8747 3618
This report was received on 26 March 2026 and represents an answered call. The number 03 8747 3618 is allocated as a local service through Symbio Networks Pty Ltd in Victoria, which adds a layer of legitimacy that scammers exploit - contributors may be more likely to trust what appears to be a local Victorian number.
What to Do If You Receive a Call from 03 8747 3618
If 0387473618 or 03 8747 3618 calls you:
- Do not: Confirm your IP address, provide account details, or follow any technical instructions
- Do not: Click links or use contact information the caller provides
- Do: Hang up immediately and contact Telstra directly using the number on your bill or the official Telstra website
- Do: Verify the caller's legitimacy independently before sharing any account information
- Do: Block the number if it calls again
How to Report 03 8747 3618
If you receive a similar call from 03 8747 3618 (0387473618), report it to the following Australian authorities:
- Scamwatch: scamwatch.gov.au - report the impersonation and phishing attempt
- ACMA (Australian Communications and Media Authority): acma.gov.au - report the deceptive calling conduct
- ReportCyber: cyber.gov.au - if you received phishing links or were asked to download anything
- Telstra directly: Contact your service provider to report the impersonation and strengthen your account security
You can also contribute your experience to Reverseau to help other Australians identify this number.
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Claimed to be Telstra asking if I'd recently changed my IP address, hung up
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer claim to be Telstra and ask about my IP address?
The caller from 03 8747 3618 was likely using IP address changes as a phishing pretext - it's a technical-sounding question designed to make the call seem legitimate while gathering information about your network setup or account status. If you confirm you recently changed your IP, scammers can use that detail to build a convincing story about account security concerns, then trick you into sharing passwords or clicking malicious links.
Is 0387473618 a real Telstra number?
No. While 03 8747 3618 is allocated as a local service in Victoria through Symbio Networks, scammers routinely spoof or use legitimate local numbers to appear trustworthy. The Telstra impersonation claim combined with the phishing tactic confirms this is a scam, not an official Telstra contact. Always verify by calling Telstra's official customer service number from your bill.
What should I do if I already gave information to the caller from 03 8747 3618?
If you shared any account details, passwords, or access codes with the caller claiming to be from Telstra, contact Telstra immediately on their official customer service line. Change your passwords straight away, enable two-factor authentication if available, and monitor your account for unauthorised activity. Report the call to Scamwatch and ACMA to help protect other customers from 0387473618.
Why did the caller from 03 8747 3618 hang up when questioned?
Scammers hang up when they sense resistance or realise their social engineering attempt isn't working. The caller from 0387473618 likely detected scepticism or a refusal to answer the IP address question, making the call unprofitable to continue. This behaviour is a strong indicator of a phishing scam rather than a legitimate service inquiry.
How can I protect myself from calls like the one from 03 8747 3618?
Never confirm account details, IP addresses, or technical information to unsolicited callers - even if they claim to be Telstra. Always hang up and call your service provider directly using the number on your bill. 03 8747 3618 (0387473618) can be added to your phone's blocked list to prevent future contact. Enable call filtering features if your phone or service provider offers them.
Should I report 0387473618 to anyone other than Scamwatch?
Yes. Report 03 8747 3618 to the ACMA for deceptive conduct, and to ReportCyber if the caller attempted to direct you to any links or downloads. Notify Telstra directly so they can monitor the impersonation campaign and protect other customers. Each report helps authorities track patterns and disrupt these scam operations, and sharing your experience on Reverseau alerts other Australians about 0387473618.