- Scam
One contributor reported a subscription billing scam email directing to 03 8567 8604 (0385678604) with fake purchase confirmation and threat to call.
Subscription Bill Dispute Scam Reports for 03 8567 8604
A contributor has reported receiving a scam email claiming an unauthorised purchase, with instructions to contact 03 8567 8604 (also written as 0385678604) to dispute the charge. The email included an attachment that the contributor wisely avoided opening. This tactic exploits consumer anxiety about unexpected charges and the natural instinct to call and cancel.
The Telstra-listed number 0385678604 operating in Victoria follows a familiar pattern: creating fake purchase alerts to prompt victims into contacting a number where scammers can extract personal information, payment details, or trick them into authorising charges. The contributor's caution in not engaging prevented potential financial or identity theft.
What Callers from 03 8567 8604 May Claim
Based on the reported email, callers from 03 8567 8604 pose as billing support representatives and claim you've made an unauthorised purchase or subscription charge. The setup involves:
- Fake purchase confirmation emails with urgent language
- Attachment links designed to harvest credentials or install malware
- Instructions directing you to call 0385678604 to "cancel" or "dispute" the charge
- Pressure to act quickly before a charge is applied
The goal is to get you on the phone where scammers can impersonate legitimate billing services, request account verification details, or trick you into authorising payments under the guise of reversing fraudulent charges.
What to Do If You Receive an Email or Call from 03 8567 8604
If you receive an email mentioning 03 8567 8604 or a call from 0385678604:
- Do not: Open attachments, click links, or return the call to the provided number
- Do not: Provide personal details, bank account information, or password credentials
- Do: Contact your actual service provider or bank directly using the official number on your statement or their website
- Do: Mark the email as spam and delete it
- Do: Report the number and email to relevant authorities
- Do: Check your actual accounts directly (without clicking links in the email) to confirm no unauthorised charges exist
How to Report 03 8567 8604
Report this number and associated scam email to Australian authorities:
- Scamwatch: scamwatch.gov.au - Report the scam email and phone number
- ACMA: acma.gov.au - Report the number as a source of scam communications
- ReportCyber: cyber.gov.au - If an attachment or malware link was involved
- Your email provider: Mark as spam and report the sender address
- Reverseau: Help other Australians by contributing details of any calls or emails you receive from 0385678604
If you've already engaged with this number or opened attachments, consider reporting to your bank and monitoring accounts for fraudulent activity.
Help others by sharing your experience with (03) 8567 8604!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
This number was in an email claiming I had purchased something and if I did not want it I needed to call this number. I knew it was a scam so I did not call or open the attachment.
Help others by sharing your experience with (03) 8567 8604!
WRITE A REVIEWFrequently Asked Questions
Is 03 8567 8604 a real Telstra number?
The number 03 8567 8604 (0385678604) is allocated to Telstra as a local service in Victoria, but this does not mean it's being used legitimately. Scammers can spoof legitimate provider allocations or use hijacked numbers. Never trust a number claiming to be from your service provider - always hang up and call the official number from your bill or the provider's website.
What happens if I call 0385678604 back?
Calling 03 8567 8604 could connect you to scammers posing as billing support. They may ask for personal information (full name, date of birth, address), bank account details, card numbers, or security codes. Once they have this information, they can commit identity theft, unauthorised charges, or sell your details to other criminals.
Should I open the attachment in the email directing to 03 8567 8604?
No. Do not open any attachments in emails directing you to call 0385678604 or any unknown number. These attachments often contain malware or phishing tools that steal login credentials and financial information directly from your device.
How can I verify if a purchase charge is real before calling 03 8567 8604?
Never call the number in a suspicious email. Instead, log into your bank or service provider's official website directly (do not click email links) or call the support number on your statement. Ask them to confirm whether any unauthorised charge exists. Legitimate companies never pressure you to call an unfamiliar number to dispute charges.
What should I do if I already gave information to someone claiming to represent 03 8567 8604?
Contact your bank immediately and ask them to monitor your accounts for fraudulent activity. Change passwords for any important accounts, particularly banking and email. Place a fraud alert with your bank and consider a credit freeze. Report the incident to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au).
Why do scammers use subscription billing disputes to target people?
Subscription billing scams exploit the fact that most people have multiple online subscriptions and the anxiety of seeing unexpected charges. People are more likely to call a number immediately when they believe money is being taken from them, making them less cautious. This urgency is exactly what scammers using 0385678604 rely on to bypass your normal safety instincts.