- Spam
- Uncertain
- Scam
- Suspicious
- Unknown
- Legit
02 9850 0800 (0298500800): Community reports reveal TPG impersonation calls requesting account details. Multiple contributors confirm the number is not TPG's official line.
TPG Impersonation Reports for 02 9850 0800
Multiple contributors have reported calls from 02 9850 0800 (also written as 0298500800) impersonating TPG customer service. Five separate reports describe callers claiming to represent TPG Internet, using tactics like fake connection sounds and transfer noises to appear legitimate. Importantly, contributors who verified directly with TPG confirmed the telco never made those calls and 0298500800 is not an official TPG number.
The impersonation pattern on 02 9850 0800 escalates to attempted personal information extraction. Contributors report callers asking them to confirm account details, credit card information, or banking credentials. When questioned directly, these callers hang up immediately, a hallmark of social engineering attempts targeting TPG customers.
What Callers from 02 9850 0800 Claim and Do
Callers posing as TPG representatives use several manipulation tactics. One contributor received a call with a click followed by ringing sounds designed to mimic being transferred to a TPG department. The caller then requested account confirmation details before hanging up when challenged to provide their name.
Another report describes a caller claiming to be from TPG Internet asking the contributor to confirm account details without any legitimate business reason. A third contributor noted the caller directed them to ring the official TPG hotline, a tactic sometimes used to create false legitimacy by appearing to cooperate with verification requests.
Beyond impersonation, 02 9850 0800 exhibits aggressive calling patterns. One contributor reported receiving three calls in less than a minute, suggesting automated or scripted dialling. Another experienced repeated robocall attempts over 2 hours with no voicemail left on the first attempt and an auto-dialler hanging up immediately after connection on the second.
Calls from 02 9850 0800 often occur outside business hours. One contributor reported being called at 7:30 PM despite having previously declined phone contact due to accessibility needs as a deaf person, compounding the harassment.
Legitimate TPG Communications vs 02 9850 0800
Not all calls from numbers associated with TPG services are scams. One contributor received a legitimate voicemail from TPG advising them to contact TPG at 13 14 23 (the official TPG customer service number) after cancelling their service. This voicemail number matched TPG's official website, demonstrating genuine communications exist.
However, contributors who have called TPG directly to verify calls from 0298500800 consistently confirm that TPG never initiated contact with them. TPG's official customer service line is 13 14 23, not 02 9850 0800. TPG's legitimate marketing department, while occasionally calling without leaving voicemail messages, does not impersonate or request sensitive account details over unsolicited calls.
Report Patterns and Timing
Community reports on 02 9850 0800 span multiple years from January 2024 onwards, indicating a sustained campaign. The most serious reports (impersonation with personal information requests) cluster in early 2024, with ongoing unwanted calls reported into 2025.
Call patterns show high frequency and persistence. One contributor reported unwanted calls continuing for months despite refusing to answer. Another received repeated calls with no voicemail, creating frustration about whether to engage or assume scam. The robocall report details calls within 2 hours, with the second attempt using an auto-dialler that disconnected immediately after the contributor spoke, typical of scam call centre operations.
Evening calls are common, with reports mentioning 7:30 PM and 8 PM contact times. Callers do not consistently leave voicemails, making verification difficult and encouraging contributors to assume scam status.
What to Do If You Receive a Call from 02 9850 0800
If 02 9850 0800 calls you:
- Do not: Provide any personal information, account details, credit card numbers, or banking credentials over the phone
- Do not: Confirm existing account details even if the caller claims to already have them
- Do not: Follow instructions to press keys, provide codes, or transfer money
- Do: Hang up immediately if the caller cannot provide their name or department when asked
- Do: Verify independently by calling TPG directly on 13 14 23 (their official customer service number)
- Do: Block the number in your phone settings to prevent further contact
- Do: Note the date, time, and content of the call for reporting purposes
How to Report 02 9850 0800
If you receive a scam call from 02 9850 0800, report it to Australian authorities:
- Scamwatch: scamwatch.gov.au - Report the impersonation attempt and any personal information requested
- ACMA (Australian Communications and Media Authority): acma.gov.au - File a complaint about the unsolicited call and potential telecommunications misuse
- ReportCyber: cyber.gov.au - If personal information was compromised or attempted compromise occurred
- TPG directly: Call TPG on 13 14 23 to notify them of the impersonation and request they investigate the source
- Reverseau: Report your experience with 0298500800 on this platform to help other Australians identify the scam
Include as much detail as possible: the date and time of the call, what the caller claimed, what information they requested, and how they behaved when questioned. This information helps authorities track scam operations and protect other TPG customers.
Help others by sharing your experience with (02) 9850 0800!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Called twice within 2 hours, first time no voicemail, second time auto-dialer connected to call center and hung up right after I spoke
Called but no message, might be from TPG who I have account with but unclear why they called
After canceling TPG service got voicemail advising to contact TPG at 13 14 23, number matches official website
Called at 7:30 PM despite me saying as deaf person I don't want phone calls for transactions or cancellations, planning discrimination complaint
Persistent calls asking me to upgrade my NBN, keep rejecting but they continue calling
Repeatedly calling, never leaves voicemail, very frustrating, feels like spam
Have had this number call a few times and they never leave a message. So my thoughts are it's a scam and block. Decided to call TPG to be told its their marketing department trying to upgrade my service. So why would TPG marketing not leave a message, so we all don't think it's another scam call/number. TPG marketing is making a huge problem for themselves not handling it the correct way with every one blocking the number. End of rant, your welcome.
Calls from (02) 9850 0800 while I was with TPG customer service, kept interrupting, blocked the number
Caller pretending to be from TPG trying to get me to give personal information
Called back and got 'Welcome to TPG' message, but suspicious so hung up. checked with TPG directly and they said they never called me and that number isn't theirs
Called three times in less than a minute
Number supposedly TPG, called TPG on their official number and they confirmed no calls made to me
Click then ringing sound like being transferred, claimed to be TPG Internet asking to confirm account details, hung up when I asked for caller's name
Unwanted calls for months, refuse to answer
Cold call claiming to be TPG customer service, directed me to call TPG hotline instead
Spoofed TPG number trying to get personal information
Number appeared to be spoofed, persistently call from various numbers
All scammers. Do not answer.
All scammers. Do not answer.
When I answered just heard a ringing tone before it ended, previously got a call from this number about a technical issue from TPG
called multiple times with no message, finally answered and woman said she was from TPG wanting to confirm personal details, hung up when I pointed out they called me first
Didn't answer, no voicemail, called back from landline and TPG said number was spoofed and shouldn't have called
Five calls in four days, no messages left
Voice sounded different compared to TPG's actual number, raises suspicion about legitimacy
claimed to be from TPG but asked for personal information
Multiple calls on mobile and home phone recently. Unsure if TPG would actually use this number
hung up before saying anything, blocked caller
Caller ID showed TPG, but silence on line and hung up, confirmed TPG is legitimate but number may be spoofed
Number registered to TPG but TPG has no record of calling me, might be spoofed
tPG engineer callback number if you've had an issue escalated, legitimate call
Call from TPG about technical issue I was having, seems legitimate
Official callback number for TPG support
Was TPG support calling about my modem issues
Unsolicited calls about TPG internet service, company I've never contacted, on no-call list for years
Someone claiming to be from TPG about a tech issue, asked me to confirm identity and account details, I declined
Was TPG following up about complaints I'd lodged. Their NBN customer service is good
TPG called about NBN inquiry I made, but called at 9 PM instead of emailing back
Left a silent voicemail with no message
Left an awkward, uninformative voicemail. I'd called TPG about a modem earlier that day. Called TPG back on their official number and they said it was a scam attempt targeting TPG customers
Was TPG calling about new internet services and home phone options, confirmed their identity
Caller identified as TPG technical support, said they were contacting about registered issue
Please be cautious. Scammers can easily clone phone numbers to make their calls appear legitimate, so always verify before providing any personal information.
Missed call from this number, likely a scammer
Follow-up about internet installation I'd scheduled, seemed legit
Actually turned out to be legitimate, they were trying to help, I misunderstood initially
Was a legitimate TPG technician, I was expecting the callback about my internet and phone service
I have just received a cold call from this number. I am not a customer of theirs. No message left.
Help others by sharing your experience with (02) 9850 0800!
WRITE A REVIEWFrequently Asked Questions
Is 02 9850 0800 a real TPG number?
No. Multiple contributors have contacted TPG directly on the official line 13 14 23 and confirmed that 0298500800 is not a TPG number and TPG did not make the calls. When one contributor called back the number after a TPG impersonation attempt and heard a 'Welcome to TPG' message, they verified with actual TPG that this was fake.
What personal information are callers from 02 9850 0800 asking for?
Callers from 0298500800 have requested account details, credit card information, and banking credentials. One contributor reported a caller asking them to confirm their account details without legitimate reason. When pressed for verification, these callers hang up immediately.
How many times will 02 9850 0800 call me?
Community reports show highly variable patterns. One contributor received three calls in less than a minute, while another experienced calls within 2 hours. Some contributors report months of unwanted calls from 0298500800 despite refusing to answer, suggesting the number cycles through contact lists repeatedly.
What should I do if 02 9850 0800 asks me to call them back?
Do not call back any number provided by the caller. Instead, hang up and independently verify by calling TPG's official customer service line on 13 14 23. If you genuinely need TPG support, always contact TPG directly using their official number rather than numbers provided by unsolicited callers claiming to be TPG representatives.
Can I trust a 'Welcome to TPG' message when I call 02 9850 0800 back?
No. One contributor reported calling back 0298500800 and hearing a 'Welcome to TPG' message, but when they verified with TPG directly, TPG confirmed the number is not theirs and the message was fake. Scammers can record or broadcast generic greetings to appear legitimate.
What's the best way to report 02 9850 0800?
Report to Scamwatch at scamwatch.gov.au, ACMA at acma.gov.au, and contact TPG directly on 13 14 23 to notify them of the impersonation. Include the date, time, what information was requested, and how the caller reacted when questioned. Report on Reverseau as well to help other Australians identify this scam number.