(02) 9392 6000 - 0293926000: Suspicious NBN Calls – What You Need to Know

This number rang me up claiming to be from NBN and even threw in an 'invoice number' and used my first name! But here’s the deal – NBN isn’t even my retailer, so I don’t owe them anything. Ignore the fake positive comments, this is definitely a scam!

I had a proper call from this number. They're helping me add a new service, and they even shot an email to my business before reaching out! No personal info needed, just confirming the install. Top-notch service!

Definitely NBNCo - called in regards to an upcoming appointment for a customer that I am a contact for and left a message - unfortunately it is not a callback so I had to wait for the call again.

Got a call from this number to confirm my NBN appointment. Totally legit, just what I expected!

G'day, I rang this number back, thinking it was NBN, right? But I reckon someone's done a dodgy and spoofed it 'cause I haven't booked anything with them. They only ring if you've got an appointment, so something's fishy here!

This one’s from NBN, and looks totally legit! No worries here.

No way this is spam! Credited call from the NBN, setting up a time to switch out my old modem. All thanks to my Samsung acting like a drama queen claiming it was dodgy!

I answered a call at work, and the caller claimed they were inquiring about an overdue account, specifically asking for someone named Jack, who does not work at our company. After I informed them of this, they requested to speak with the accounts department but hung up once I stated they were unavailable.

This call was legitimate and concerned my NBN installer appointment. The information provided was relevant and helpful.

This is a valid NBN phone number, but a neighbor of mine reported receiving a dubious call from it. I’ve learned that scammers can fake any caller ID, so it’s possible that the number is being misused.

Awkard, I left a review just before saying that it's not legit as I hadn't dealt with National Broadband Network for a long time.

Turns out that I had submitted graffiti a few days earlier on one of their assets via SnapSendSolve to them and had forgotten about it, so they were calling me about that.

Probably still good practice to call them directly though.

Doesn't make sense for me, I had a missed call from this number but haven't dealt with "the National Broadband Network" (being only my installer in person) since my upgrade a long time ago. Treat this as highly suspicious as, as a regular consumer you'll only deal with your company directly, you can't "talk" to the National Broadband Network, only your company can.

I suspect that other comments on here could be astroturfing for a scam/spam company.

If it's legit, then maybe try reach out to the National Broadband Network through their website contact details or something.

I personally don't trust this one, nor the other comments as they haven't actually explained WHY the National Broadband Network has reached out to them.

It seems that your internet service provider (ISP) might be controlled by another ISP. The situation with TPG and iiNet is an example of this, or your ISP may simply be purchasing services from another larger ISP.

Its legit. Its National Broadband Network calling from this number and re-confirmed my appointment.

I received a call from this number multiple times (6 attempts in total) but did not answer because I researched it online and found it labeled as a "scam." However, upon further consideration, I learned that it is actually related to the NBN (National Broadband Network) and is legitimate. Although the caller had an Indian accent, which usually raises flags, I feel this call was authentic.

I received a call from this number regarding ongoing installations for an active upgrade to the Fibre to the Premises (FTTP) service related to the National Broadband Network (NBN).

A caller claiming to be from NBN called me this afternoon, but I know this is not a legitimate call. I handle all my own work and have no upcoming appointments. Genuine technicians and customer support representatives usually call from mobile numbers, not from numbers like this one.

I received a legitimate call from NBN (National Broadband Network). They left a voicemail message that included a reference number along with a callback number for further inquiries.

I completely agree with others—this phone number is associated with NBN (National Broadband Network) services.

I confirmed that this call was legitimate and related to the installation of my NBN service, so it was a valid inquiry and not a scam.

I am puzzled by the repeated calls I have received from this number, as it seems like the phone line is not functioning properly. I received at least five calls this morning, and every time I answered, there was complete silence on the other end—like they pressed mute. The last time I received a call, I suggested they contact me using another method.

This call is not a scam. It was from the National Broadband Network (NBN) in response to my recent contact with my Internet Service Provider (ISP). I had reported NBN connection issues the previous day, and they called me to follow up.

This call was legitimate; it was from NBN Co regarding information I needed for an upcoming service appointment. The technician who came was from another company, and everything went as scheduled.

I received a legitimate call from NBN Co regarding a complaint I had filed a few days prior. The representative was professional and addressed my concern effectively.

I had previously reported damaged NBN pit lids as a safety hazard, and a caller identifying themselves as the Case Manager from NBN Damages and Urgent HSE reached out to provide an update on the status of my request.

Legitimate call from National Broadband Network, very friendly and helpful. Called to update on a Snap Send Solve issue we reported, to advise it was resolved. Sent a follow up email also.

This number is legitimate; it’s a call to confirm a scheduled visit by a technician from NBN Co to our office. They left a voicemail with the specific appointment details.

I received a legitimate call from NBN, and the representative was very friendly and helpful. They called to provide an update on a Snap Send Solve issue we had reported and informed us that it had been successfully resolved. Additionally, they sent a follow-up email confirming the details.

This call was not a scam; it was from NBN inquiring about my details to arrange for a technician to come out for a service.

I believe this number is legitimate because the caller had my address and knew the scheduled time for my NBN appointment.

The caller identified themselves as from NBN. I was scheduled for an appointment, and they were able to resolve my issue over the phone, which Telstra had previously failed to do. I'm glad I picked up the call.

Seems legit from National Broadband Network - called to confirm my appointment with the National Broadband Network technician tomorrow. They already had my address so there wasn't anything additional that I gave them.

This was a legitimate call concerning an appointment with an NBN technician.

This call was legitimate; it was from NBN regarding a reported issue with cabling.

This was a legitimate call from NBN Co regarding my internet service. I missed the call and know it's real because I've been trying to resolve issues with my NBN connection.

The caller called multiple times and sounded like they were in an Indian call center. The conversation was unclear, but I heard them mention the NBN. Since I am currently setting up my NBN and everything is in order, I suspect this is a scam. I am puzzled as to how they might have obtained my information.

This is a total scam! Do not trust them. I confirmed with my Internet Service Provider (ISP) that there is no record of any NBN orders associated with my account. To make matters worse, someone visited my home claiming to be from this company, which was very alarming. They had a worksheet with my details.

I have confirmed that the individual claiming to be an NBN technician is scheduled to come next week to activate my internet service. From my experience, this is definitely a legitimate call and should not be considered a scam.

248731: I find it hard to believe that this individual claiming to connect my NBN service over the phone, especially since I don’t even have an NBN box at my home! This feels very suspicious.

The caller appeared to be genuine as he addressed me by my name and was aware of my address and service provider details. He mentioned that he knew I had just connected and only inquired if everything was working correctly. Importantly, he did not ask for any personal information from me, which makes me believe this was a legitimate call rather than a scam.

The caller identified himself as being from NBN and claimed I had a scheduled appointment on the 22nd, which I do not have. He hung up when I asked him for my full name to verify his claim.

This call seems fraudulent. I have received warnings that these individuals might have access to upcoming NBN (National Broadband Network) jobs. I advise against answering calls from this number.

I strongly believe that those who claim this number is legitimate have either been deceived or are part of the scam. In my previous comment dated August 19, 2022, I spoke to an NBN technician who confirmed that NBN does not make phone calls to customers as they are a wholesaler.

I received a call claiming to be from NBN regarding a "pre-existing" appointment, which I never made. The caller insisted that they would not provide any information until I could verify my account with them. Although they mentioned they could give me my street address, I still insisted that I had no appointment set up. If this is indeed from NBN, I found the experience very frustrating.

This number has called me twice today, but I did not answer. According to a resource on the official NBN website, there is a warning about them calling retail customers, which may not be accurate information. Additionally, I could not find this number listed on their site, making me believe it could be a spoofed number. Beware of claims suggesting this number is legitimate as they could be scammers.

I received a legitimate call from an NBN technician who was organized through Vodafone. They wanted to reschedule my appointment to an earlier time, and they already had my name, address, and the initial appointment details.

I've received three calls today from this number, which pretends to be from NBN. I recommend not answering these calls.

This is certainly a scam. If you look up "NBN Scam" online, you'll find that NBN does not make calls like this. It's alarming that they seem to have access to NBN bookings.

This was a legitimate call regarding my NBN connection appointment. They also left a voicemail earlier that same day, which is uncommon for spam callers as they usually do not leave voicemails.

The caller requested remote access to my NBN service. I found this suspicious and ended the call.

This call was not a scam. The caller was verifying my appointment to fix an issue with my phone line, which I appreciate.

This call appears to be legitimate and was regarding the setup for NBN (National Broadband Network).

This call was to confirm my NBN upgrade appointment. The caller provided correct information regarding my appointment without requesting any sensitive personal details. They only needed to confirm basic details about my property, such as whether special access was needed or if there are pets.

I would classify this as a 100% scam call. The caller was very convincing, having access to personal information such as my NBN appointment time, address, and name. It initially felt trustworthy until they incorrectly mentioned my Internet Service Provider and called while my NBN technician was already at my home.

Although the caller had a deep Indian accent that initially made me uncertain, it turned out to be a legitimate NBN call confirming access to my premises for installation.

This was an NBN call, attempting to confirm my service details, usually occurring about a week prior to a technician appointment.

Seemed like a scam as the caller did not know the suburb I was in but had my appointment time, also didn’t know they couldn’t remotely fix my problem as I don’t have internet and that’s why I booked a technician to install an National Broadband Network box. Seemed really suss so don’t give information.

I'm not sure if this number is spam or not since I've seen mixed comments about it. If you receive a call from a random number, it's best to avoid answering and do an online search for it instead.

Initially, I ignored the frequent calls from this number, thinking they were spam. Eventually, I called Optus, and they confirmed that the calls were legitimate. Upon answering the next call, I found out they were in fact trying to expedite my NBN technician appointment, so this number is definitely not a scam.

I received five calls from this number in just two days. When I returned the call, it went to a voicemail stating it was NBN Services. The message claimed the number is not monitored and they would contact me if needed.

I initially had doubts about this number, but after calling the official NBN help number (1800 687 626) to verify, I learned that it is legitimate. I received a call from this number again and spoke with an NBN technician who assisted me with cable installation.

The NBN does not make phone calls, only spam callers do! This call was definitely a scam!

Scam call claiming to be National Broadband Network.

Ignore this confused poster.

Confirmed this is a legitimate number for the National Broadband Network. Called me about a fault I submitted.

Got a call from this number, seemed legit, confirming an appointment I had made prior for a technician.

Only asked general questions about the property.

National Broadband Network scam call, do not provide them with any personal information. National Broadband Network Co is a wholesaler and will not call you to do technical support for your line or connection. Always speak to your Internet service provider only when it comes to your National Broadband Network connection.

Yes, I am a National Broadband Network contractor. Confirm this is National Broadband Network number.

National Broadband Network calling regarding a fault.

They say they are calling from National Broadband Network customer service, about my National Broadband Network appointment, wich I never made and don't intend to.

National Broadband Network Co.