- Scam
- Uncertain
02 8359 8245 (0283598245): Callers impersonate Telstra staff claiming IP address compromised, requesting remote access. Reports mention caller name Jennifer Wang and fake reference numbers.
Telstra Impersonation Tech Support Scam Reports for 02 8359 8245
Two contributors have reported scam calls from 02 8359 8245 (also written as 0283598245) involving impersonation of Telstra staff and remote-access tech support tactics. The pattern is consistent across both reports: callers claim to represent Telstra, cite technical issues with the recipient's IP address, and attempt to gain remote access to personal devices. One contributor also received a missed call from this NSW-based number with no voicemail left.
The caller in both answered calls identified herself as Jennifer Wang and provided what appeared to be internal reference numbers: a personal number 133776721 and a recording number 8600034. The caller claimed the conversation was being recorded, a tactic designed to establish false legitimacy. These details suggest a coordinated scam operation rather than random harassment.
What Callers from 02 8359 8245 Claim
According to contributors, the caller from 02 8359 8245 claimed the recipient's IP address had been switched to a public server, creating a security risk. The caller then asked the recipient to look up their own IP address, likely as a first step toward gaining remote access to investigate the alleged problem. This is a common remote-access scam tactic: establish urgency around a technical issue, then request permission to access the device to "fix" it.
Contributors reported hearing background noise consistent with a call centre environment - multiple voices and activity in the background. This suggests the calls originated from an organised operation rather than an individual. The caller's reference to a recording number and internal process details was designed to reinforce the false impression of legitimacy.
Report Patterns and Timing
Both confirmed scam reports involving 0283598245 were answered calls where the recipient engaged with the caller before recognising the scam. The contributor who questioned the claim by suggesting they would visit a Telstra office in person caused the caller to hang up immediately - a typical response when scammers realise they have been detected.
The third report recorded a missed call from 02 8359 8245 with no voicemail left, which may be part of the same operation attempting to reach additional targets. The pattern of unanswered contact attempts followed by direct calls is consistent with scam operations testing contact lists before launching full pitches.
What to Do If You Receive a Call from 02 8359 8245
If 02 8359 8245 calls you:
- Do not: Engage with claims about IP address problems or security issues, allow remote access to your device, provide any personal or financial information, or follow instructions to look up technical details on your computer
- Do: Hang up immediately, verify any claim by calling Telstra directly using the official number on your bill or their website (not any number provided by the caller), and block the number to prevent further contact
- Remember: Legitimate Telstra staff will never cold-call you claiming your IP address is public or requesting remote access. If Telstra needs to contact you, they will use your registered phone number and direct you to verify through official channels
How to Report 02 8359 8245
If you receive a scam call from 02 8359 8245, report it through the following Australian resources:
- Scamwatch: Report the call at scamwatch.gov.au - this helps track scam trends and warn other Australians
- ACMA (Australian Communications and Media Authority): Submit a complaint at acma.gov.au to help regulate telecommunications
- ReportCyber: If the scammer attempted to access your device or obtain banking details, report to cyber.gov.au
- Telstra directly: Contact Telstra on 133 200 to report the impersonation of their brand
- Reverseau community: Report your experience with 0283598245 on Reverseau to help other Australians identify this number
Help others by sharing your experience with (02) 8359 8245!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
The caller claimed to be from Telstra and gave the name Jennifer Wang. There were background sounds of a call centre - lots of voices.
She claimed her number was 133776721 and that the call was being recorded, and the recording number was 8600034.
Jennifer said something about my IP address having been switched to a public server and that I was at risk.
The caller then asked me to look up my IP address. This is when I said I would go into a Telstra office to check her story, and my IP address. The caller hung up.
The caller claimed to be from Telstra and gave the name Jennifer Wang. There were background sounds of a call centre - lots of voices.
She claimed her number was 133776721 and that the call was being recorded, and the recording number was 8600034.
Jennifer said something about my IP address having been switched to a public server and that I was at risk.
The caller then asked me to look up my IP address. This is when I said I would go into a Telstra office to check her story, and my IP address. The caller hung up.
Mysterious call with no message left
Help others by sharing your experience with (02) 8359 8245!
WRITE A REVIEWFrequently Asked Questions
Is 02 8359 8245 really a Telstra number?
No. While 0283598245 is registered to a NSW-based service provider (Symbio Networks Pty Ltd), it is not an official Telstra number. Legitimate Telstra contact numbers begin with 133 or 1800. If you receive a call from 02 8359 8245 claiming to be Telstra, it is a scam. Verify any Telstra claim by calling them directly using the number on your account or their official website.
What happens if I allow remote access from 02 8359 8245?
Allowing remote access would give scammers control of your device. They could steal passwords, financial information, access to banking apps, personal documents, and potentially install malware. Multiple contributors reported that callers from 0283598245 specifically asked them to check their IP address as a first step - this is designed to lead to a request for remote access. Once they have access, they can cause significant financial and privacy damage.
Why did the caller from 02 8359 8245 hang up when I mentioned going to a Telstra office?
Scammers from 0283598245 hang up when they sense detection because they cannot sustain the lie under scrutiny. One contributor mentioned they would visit a Telstra office in person to verify the caller's claims and check their IP address properly - the caller immediately disconnected. Scammers rely on urgency and fear; genuine verification breaks the spell. This is actually a good tactic: if you're unsure, always suggest verifying through official channels in person.
What does 'IP address switched to a public server' mean in the 02 8359 8245 scam?
This is a made-up technical scare tactic used by the 0283598245 scammers. There is no such thing as your personal IP address being "switched" to a public server in a way that creates immediate risk. Scammers use technical-sounding language to confuse recipients and create urgency. The real goal is to get you to look at your IP address (so they can watch your screen via remote access) and then ask permission to "fix" it. Do not engage with this claim.
Should I block 02 8359 8245?
Yes. Block 0283598245 immediately. There is no legitimate reason you should receive further calls from this number based on the scam reports. Most phones allow you to block numbers in settings (often under "Block this caller" or similar). After blocking, if you receive additional calls from 02 8359 8245, report them to ACMA at acma.gov.au and on Reverseau to help track the scam operation.
Who is Jennifer Wang mentioned in calls from 02 8359 8245?
Jennifer Wang is a name used by scammers calling from 0283598245 to impersonate Telstra staff. This is not a real Telstra employee contacting you - it is part of the scam to establish false trust. The scammer also provided what appeared to be internal reference numbers (133776721 and 8600034), but these are fabricated details designed to make the scam appear legitimate. Real Telstra staff will have verifiable credentials you can check through official Telstra channels.