- Scam
One contributor reported a robocall from 02 8320 1272 (0283201272) claiming a health insurance exception and requesting input via keypress.
Robocall Scam Report for 02 8320 1272
A contributor has reported receiving a robocall from 02 8320 1272 (also written as 0283201272) claiming an exception with their health insurance. The call came through as a voicemail and instructed the recipient to press 1 for English or 2 for Chinese, a common robocall technique designed to identify active phone numbers and gather data about the caller.
The allocated service provider for this number is Symbio Networks Pty Ltd, a NSW-based local service. The use of a robocall system to deliver the health insurance message is a red flag, as legitimate health insurers typically contact customers through direct staff calls, emails, or official letters rather than automated systems.
How Robocall Scams from 02 8320 1272 Operate
Robocall scams often use prerecorded messages to cast a wide net, hoping some recipients will engage by pressing keypad options. The health insurance angle is designed to create urgency and concern, particularly targeting people with active health policies. When a recipient presses a key, the call system confirms the number is active and may transfer to a live operator who then attempts social engineering or credential theft.
What to Do If You Receive a Call from 02 8320 1272
If 02 8320 1272 calls you:
- Do not: Press any keypad numbers, return the call, or provide personal information like Medicare number, health fund member ID, or bank details
- Do: Let the call go to voicemail, block the number immediately, and verify any health insurance communication directly with your provider using a number from their official website or statement
- Verify independently: Contact your health insurer directly using their official customer service number to confirm whether they attempted to reach you about a policy exception
Why Robocalls Use Keypad Requests
The instruction to press 1 or 2 serves multiple purposes for scammers. It verifies your number is monitored and active, allows them to segment callers by language preference (potentially for targeted follow-up), and creates a moment where the recipient is engaged with the system rather than hanging up. Robocalls using this technique often precede follow-up calls from live operators posing as insurance company representatives.
How to Report 02 8320 1272
Report this robocall to the Australian Communications and Media Authority (ACMA) at acma.gov.au, where you can lodge a complaint about unsolicited calls and scam robocalls. You can also report the number to Scamwatch at scamwatch.gov.au with details of the voicemail content and timing. If you have a landline or mobile plan, contact your provider to request they block calls from 0283201272. Additionally, contribute your experience on Reverseau to help other Australians identify suspicious callers.
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Voicemail saying exception in health insurance, press 1 for english or 2 for chinese
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WRITE A REVIEWFrequently Asked Questions
What does 'press 1 for English' on a robocall mean?
This keypad request is used by scammers to confirm your number is active and monitored by a real person. If you press any key in response to the 02 8320 1272 robocall, you've signalled to the system that your number is legitimate, and you may receive follow-up calls from live operators. It's best to ignore the prompt entirely and let the call disconnect.
Why would a scammer claim a health insurance exception?
Health insurance is a common pain point for consumers, making a claimed 'exception' feel urgent and credible. The 02 8320 1272 voicemail message uses this urgency to prompt action. Scammers know people often respond faster to potential issues with active policies, making it an effective social engineering hook to capture attention and gather information.
Is 02 8320 1272 a real health insurance company number?
No. The voicemail from 02 8320 1272 (0283201272) is a robocall scam, not a legitimate health insurer. Real health insurance companies do not use robocalls with keypad options to contact customers about policy exceptions. They contact via direct calls, letters, or your online member portal. If you're unsure, always ring your health insurer directly using the number on your membership card or their official website.
What personal information should I never give to 02 8320 1272 if they call again?
Do not provide your Medicare number, health fund member ID, date of birth, address, bank account details, or credit card information to 02 8320 1272 or any caller claiming to be from your health insurer. Legitimate insurers will never request sensitive information via robocall or unsolicited call. Always hang up and contact your provider independently.
How do I block 02 8320 1272 on my phone?
On most Australian phones, you can add 0283201272 to your blocked contacts list through your phone's settings or call management app. Many providers like Telstra, Vodafone, and Optus also offer network-level call blocking services. Ask your provider about spam and scam call filters, which can help stop robocalls from 02 8320 1272 before they reach you.
Should I report this robocall, and where?
Yes, report 02 8320 1272 to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au). Include the date, time, and the voicemail content about the health insurance exception. Reporting robocalls from 0283201272 helps ACMA track scam patterns and take enforcement action against network providers facilitating these calls. You can also report it on Reverseau to alert other Australians.