- Scam
02 8004 9603 (0280049603): Automated call impersonating Commonwealth Bank with robocall characteristics. Community report indicates potential fraud attempt.
CBA Impersonation Robocall from 02 8004 9603
One contributor has reported receiving an automated call from 02 8004 9603 (also written as 0280049603) claiming to originate from Commonwealth Bank of Australia (CBA). The caller identified as CBA, but the contributor identified the call as robocall technology - an automated voice system rather than a live agent. This combination of impersonation and automation is a classic indicator of scam activity targeting bank customers.
The number is allocated as a local service in New South Wales through Symbio Networks, though this allocation does not guarantee legitimacy - scammers frequently spoof or misuse legitimate number ranges.
What the Robocall from 02 8004 9603 Claimed
The automated message from 0280049603 presented itself as calling on behalf of Commonwealth Bank. The contributor noted the call was clearly automated rather than connecting to a live operator. CBA does occasionally contact customers via automated systems for legitimate purposes (payment reminders, fraud alerts), but unsolicited robocalls claiming to be from your bank should raise immediate suspicion, particularly when you did not initiate contact or expect a call.
Why This Pattern Matters
Robocalls combined with bank impersonation represent a significant scam vector. Automated systems allow scammers to contact large numbers of people quickly and efficiently. When paired with impersonation of a trusted institution like CBA, the goal is typically to:
- Capture account details or login credentials
- Obtain verification codes or one-time passwords
- Trick recipients into transferring funds
- Harvest personal information for identity theft
The fact that 02 8004 9603 used robocall technology suggests the caller was not interested in conversation - robocalls are designed to play a pre-recorded message, often requesting you press buttons or call back a number.
What to Do If You Receive a Call from 02 8004 9603
If 0280049603 or a similar number calls you claiming to be from CBA:
- Do not: Press any buttons, follow voice prompts, or provide account details, passwords, or verification codes
- Do not: Call back the number shown on your caller ID - scammers can spoof return numbers
- Do: Hang up immediately
- Do: Contact CBA directly using the phone number on your official bank statement or the Commonwealth Bank website
- Do: Ask CBA whether they initiated the call - legitimate banks can confirm outbound contact
- Do: Block 02 8004 9603 on your phone to prevent future calls
How to Report 02 8004 9603
- Scamwatch: Report the impersonation attempt at scamwatch.gov.au - this helps authorities track scam patterns
- ACMA: Lodge a complaint about the robocall with the Australian Communications and Media Authority at acma.gov.au - they regulate telecommunications abuse
- Commonwealth Bank: Contact CBA directly to report the fraudulent use of their name
- ReportCyber: If you clicked links or provided information, report to cyber.gov.au
- Reverseau: Share your experience with 0280049603 to help other Australians identify this number
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Automated call claiming to be from CBA, definitely not legit
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WRITE A REVIEWFrequently Asked Questions
Is 02 8004 9603 really from Commonwealth Bank?
No. One contributor who received a call from 02 8004 9603 confirmed it was an automated robocall falsely claiming to be from CBA. Legitimate Commonwealth Bank calls come from verified CBA numbers, and you can always verify by hanging up and calling CBA directly using the number on your bank statement or their official website.
What should I do if I answered the call from 0280049603?
If you answered but did not provide personal information, block the number 0280049603 and monitor your accounts for suspicious activity. If you shared any details (passwords, verification codes, card numbers, or account information), contact Commonwealth Bank immediately and consider changing your passwords. Report the call to Scamwatch at scamwatch.gov.au.
Why are robocalls from 02 8004 9603 dangerous?
Robocalls claiming to be from your bank (like the one from 02 8004 9603) are dangerous because they use automation to target many people and impersonate a trusted institution. They often trick recipients into pressing buttons, calling back, or confirming personal details. The combination of robocall technology with bank impersonation is a major scam indicator.
Can I trace where 02 8004 9603 is really calling from?
The number 02 8004 9603 is allocated to a local service provider (Symbio Networks) in New South Wales, but scammers frequently spoof phone numbers or misuse legitimate allocations. The allocation does not indicate the actual caller's location. Report the call to ACMA at acma.gov.au for investigation.
What if the same number calls me again?
Block 02 8004 9603 immediately on your phone. If the robocall persists from 0280049603 or similar numbers, report it to the Do Not Call Register at donotcall.gov.au and to ACMA at acma.gov.au. Keep records of when calls occur in case you need to provide evidence.
Should I report 0280049603 to Commonwealth Bank directly?
Yes. Contact CBA using the phone number on your official statement or their website and inform them that 02 8004 9603 made a robocall impersonating the bank. CBA has fraud teams that investigate impersonation and can flag the number internally. This helps protect other CBA customers from the same scam.