02 7256 8022 - 0272568022: Commonwealth Bank Impersonation Scam

• Scam

One contributor reported a voicemail from 02 7256 8022 (0272568022) impersonating Commonwealth Bank about a $1,800 transaction, using urgency and threats to prompt button pressing.

Commonwealth Bank Impersonation Reports for 02 7256 8022

A contributor received a voicemail from 02 7256 8022 (also written as 0272568022) claiming to be 'Olivia from Commonwealth Bank' regarding an urgent $1,800 transaction. The caller used high-pressure tactics designed to provoke immediate action, specifically instructing the recipient to press buttons on their phone keypad. This is a classic scam pattern where the attacker impersonates a trusted bank to bypass the recipient's natural caution.

The voicemail message from 0272568022 combined three pressure tactics: bank impersonation to establish false credibility, a specific transaction amount to make the threat seem legitimate, and artificial urgency to prevent the recipient from verifying the call independently. The instruction to press buttons is particularly telling, as scammers use this method to either confirm the number is active or trigger payment systems.

What Callers from 02 7256 8022 Claim

According to the report, the caller identified as 'Olivia' and claimed to represent Commonwealth Bank. The voicemail mentioned a $1,800 transaction without providing context about what was supposedly purchased or when. Instead of explaining the charge, the message was designed to frighten the recipient into immediate action.

The caller's instruction to press buttons is the giveaway of this scam. Legitimate banks do not ask customers to press keypad buttons in response to fraud alerts. Commonwealth Bank would either require you to call their official number (which you find yourself, not from the caller) or would use secure in-app messaging through NetBank or the CommBank app.

Report Patterns and Timing

This report came through as a voicemail, suggesting the scammer either reached voicemail directly or the recipient did not answer. The use of voicemail is deliberate-it removes the possibility of real-time questioning and gives the recipient time to panic before acting. The caller left enough detail (bank name, transaction amount, instruction to press buttons) to sound convincing on first hearing, but not enough information to be verifiable.

What to Do If You Receive a Call from 02 7256 8022

If 02 7256 8022 calls you:

• Do not: Press any buttons, return the call, or provide personal information. Do not follow any instructions given in the voicemail.
• Do: Hang up immediately if you answer. If it goes to voicemail, do not act on the message.
• Do verify independently: If you believe there is a genuine issue with your Commonwealth Bank account, close the call and dial Commonwealth Bank's official number from their website or the back of your card-never use a number provided by the caller.
• Do block the number: Add 02 7256 8022 (0272568022) to your phone's blocked list to prevent future contact.

What to Do If You Receive a Voicemail from 02 7256 8022

Voicemails claiming to be from your bank are almost always scams. Legitimate banks do not leave voicemails asking you to press buttons or warning of fraudulent transactions without providing a secure way to verify the call.

• Do not: Return the call, press any buttons, or follow any instructions in the message.
• Do: Delete the voicemail immediately after noting the number.
• Do report: Forward details of the voicemail to Commonwealth Bank directly through your secure account or by calling their official support line.
• Do save evidence: If possible, screenshot the call log showing 02 7256 8022 for your records when reporting.

How to Report 02 7256 8022

• Report to Commonwealth Bank: Contact Commonwealth Bank directly through NetBank, the CommBank app, or call 1300 360 723 to report the scam voicemail. Do not use any number from the voicemail itself.
• Report to Scamwatch: File a report at scamwatch.gov.au with details of the call, the $1,800 transaction claim, and the date you received the voicemail.
• Report to ACMA: The Australian Communications and Media Authority tracks phone number misuse. Report 02 7256 8022 (0272568022) at acma.gov.au under the complaints section.
• Block on Reverseau: Contribute your experience on Reverseau to help other Australians identify this number as a Commonwealth Bank impersonation scam.

Frequently Asked Questions