- Scam
02 7238 5416 (0272385416) reports indicate Telstra impersonation calls with personal information known to callers, plus robocall messages. 4 community reports.
Telstra Impersonation Reports for 02 7238 5416
Four contributors have reported calls from 02 7238 5416 (also written as 0272385416), with three flagged as scam attempts. The primary pattern involves callers claiming to represent Telstra Internet, despite recipients not being customers. Notably, callers possessed personal information including recipients' full names and nicknames before the call was answered, raising concerns about data sourcing.
One contributor reported that the caller from 02 7238 5416 knew their nickname, suggesting access to detailed personal records. Another noted the caller had their full name readily available. Both recipients quickly identified the calls as suspicious and either hung up or clarified they were not Telstra customers, at which point the callers disconnected.
What Callers from 02 7238 5416 Say
Contributors report that callers claim affiliation with Telstra Internet services. The impersonation attempts appear designed to establish credibility by referencing the recipient's personal details before making their pitch. When challenged or corrected that the recipient is not a Telstra customer, callers have terminated the call without further engagement.
Additionally, 02 7238 5416 has delivered automated robocall messages asking recipients to press 1 for English or 2 for Chinese. These recorded messages require interaction, suggesting a callback-harvesting or number-verification scheme rather than a genuine customer service inquiry.
Call Patterns and Timing
Reports for 0272385416 span multiple months, with the most recent impersonation attempts in mid-February 2026 and robocall messages recorded in June 2025. The spacing suggests ongoing activity rather than isolated incidents. Both impersonation and robocall tactics have been documented, indicating this number may be used for multiple scam approaches.
One contributor received the robocall recording late in the evening (18:42), while another received it early morning (07:25), suggesting calls may occur across different times of day. All reported calls were answered by the recipient, meaning the number successfully connected rather than being screened by voicemail or call filtering.
What to Do If You Receive a Call from 02 7238 5416
If 02 7238 5416 calls you:
- Do not: Confirm your personal details, press any buttons on robocall prompts, or return any callback numbers
- Do: Hang up immediately, block the number on your phone, and verify any Telstra contact through their official customer service line (13 22 00)
- If they claim to be Telstra: End the call and contact Telstra directly using the number on your official bill or their website to report the impersonation
- If you hear a robocall: Do not press any buttons - hang up and block immediately, as engagement confirms your number is active
How to Report 02 7238 5416
Report calls from 02 7238 5416 to the following Australian resources:
- Scamwatch: scamwatch.gov.au - Report the impersonation and robocall activity with date and time details
- ACMA (Australian Communications and Media Authority): acma.gov.au - File a complaint about unsolicited calls and robocalls
- Telstra directly: Contact Telstra on 13 22 00 to report the impersonation using their name
- Do Not Call Register: donotcall.gov.au - Register your number if you wish to opt out of telemarketing (though scam calls are illegal regardless)
- Reverseau community: Share your experience with 0272385416 to help other Australians identify this number
Help others by sharing your experience with (02) 7238 5416!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Called claiming to be Telstra Internet but I don't use them, knew my nickname
Rang claiming to be from Telstra, had my full name, told them I'm not a customer and hung up
Got a recorded message asking to press 1 for English or 2 for Chinese
Dodgy recording asking to press 1 for English or 2 for Chinese, hung up straight away
Help others by sharing your experience with (02) 7238 5416!
WRITE A REVIEWFrequently Asked Questions
Why does the caller from 02 7238 5416 know my personal information?
Contributors have reported that callers from 02 7238 5416 (0272385416) knew their full names and nicknames before calling, suggesting the number may be associated with data obtained through a breach, public records, or purchased data lists. This tactic is designed to create false credibility. Never confirm or expand on personal details a caller mentions - legitimate Telstra representatives will already have your account information on file and don't need you to verify it.
Is 02 7238 5416 a real Telstra number?
No. The number 02 7238 5416 (0272385416) is registered as a local service in NSW with Symbio Networks, not Telstra. If someone calls claiming to be from Telstra, verify by hanging up and calling Telstra directly on 13 22 00 (the official Telstra customer service number). Never use a callback number provided by an unsolicited caller.
What should I do if 0272385416 calls and I press a button on the robocall?
If you accidentally press a button on the robocall from 0272385416, hang up immediately and block the number. Do not engage further. Pressing buttons confirms your number is active and monitored, which can lead to increased scam attempts. Block 02 7238 5416 on your phone and report the call to Scamwatch at scamwatch.gov.au.
Why do some calls from 02 7238 5416 ask me to press 1 or 2 for language?
The robocall messages from 02 7238 5416 (0272385416) requesting language selection are a scam tactic. Pressing any button confirms your number is active and may lead to more calls or connection to a scammer. The 'language selection' framing is a pretense to get you to engage. Hang up immediately without pressing anything.
Can I report 02 7238 5416 to my phone provider?
Yes. While you can block the number on your own device, you should also report 0272385416 to ACMA (acma.gov.au), which investigates scam and robocall activity. ACMA can take action against service providers facilitating scam calls. Additionally, report to Scamwatch (scamwatch.gov.au) so Australian authorities can track the scam pattern.
Should I call back 02 7238 5416 to tell them to stop calling?
No. Do not call back 0272385416 under any circumstances. Returning the call confirms your number is monitored and active, which increases scam targeting. Instead, block the number on your phone and report it to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au. These authorities can investigate and take action without you needing to engage with the scammers.