- Legit
- Suspicious
02 5500 1111 (0255001111) shows mixed reports: confirmed DiDi customer service calls alongside suspicious robocall activity and nuisance calls with no message.
Mixed Reports for 02 5500 1111
The number 02 5500 1111 (also written as 0255001111) has attracted four community reports with conflicting patterns. Two contributors confirmed the number belongs to DiDi customer service after calling back, while two others reported suspicious or nuisance activity from the same number during evening hours. This suggests either legitimate calls from DiDi that weren't recognised, or potential spoofing of the DiDi customer service line.
What Contributors Experienced with 02 5500 1111
Two contributors who received calls from 02 5500 1111 phoned back and confirmed it was the DiDi customer service line. Both had missed multiple calls in the evening before returning the call successfully.
However, two other reports describe different behaviour. One contributor received calls around 7pm that left an inaudible voicemail, with the caller identified as a robocall. Another contributor experienced two calls within a couple of hours after 6pm, received no message, and the caller disconnected when the call was answered on the second attempt.
Call Patterns and Timing
All reported activity from 02 5500 1111 occurred during evening hours, typically after 6pm. The legitimate reports involved multiple calls over the same evening, which is consistent with customer service attempting to reach someone. The suspicious robocall report also involved multiple attempts around 7pm with an unintelligible voicemail left behind.
The nuisance report describes two calls within a couple of hours, with the caller hanging up when answered directly, which differs from standard customer service callback patterns.
What to Do If You Receive a Call from 02 5500 1111
If 02 5500 1111 calls you:
- Do: Check your DiDi app for any pending account notifications or unresolved issues before calling back
- Do: Verify the call is genuine by hanging up and using the contact number listed in the official DiDi app or website
- Do: Let voicemails go to your message bank if you can't understand the content
- Do not: Share payment details, password, or verification codes with callers claiming to be from DiDi, regardless of number display
- Do not: Return calls immediately if the message is unclear or robotic-sounding
How to Report 02 5500 1111
If you believe you've received a scam or spoofed call impersonating DiDi customer service, you can report it to:
- ACMA (Australian Communications and Media Authority) - acma.gov.au
- Scamwatch - scamwatch.gov.au
- DiDi directly through the app's support or help section
- Reverseau community reports (this helps other Australians stay informed)
Help others by sharing your experience with (02) 5500 1111!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Missed two calls in the evening. Phoned back and found it to be the DiDi customer service line.
Missed two calls in the evening. Phoned back and found it to be the DiDi customer service line.
called twice around 7pm, left a voicemail but couldn't make out what they said
Called twice within a couple hours after 6pm, no messages, disconnected when I answered second call
Help others by sharing your experience with (02) 5500 1111!
WRITE A REVIEWFrequently Asked Questions
Is 02 5500 1111 actually DiDi customer service?
Two contributors confirmed that 02 5500 1111 (0255001111) is a genuine DiDi customer service line after calling back. However, the same number has been reported for suspicious robocall activity, so it's also possible scammers are spoofing this number. Always verify by checking your DiDi app notifications or calling the official support number listed there rather than returning an unknown call.
Why is 0255001111 calling multiple times?
If it's legitimate DiDi customer service, multiple calls from 02 5500 1111 may indicate an urgent account issue (suspicious activity, payment failure, or app verification problem). If you have a DiDi account, check the app first. If you don't use DiDi, multiple calls could indicate the number is being spoofed by scammers.
What should I do if I can't understand the voicemail from 02 5500 1111?
Don't call back the number directly. Instead, open the official DiDi app and check for any alerts or notifications, or use the support contact method within the app itself. If the voicemail sounded robotic or unintelligible, it's likely either a spoofed call or a system issue with 0255001111's voicemail system.
Can scammers spoof the 02 5500 1111 number?
Yes, scammers can display any phone number on your caller ID, including 02 5500 1111 (0255001111). This is called spoofing. If you receive a suspicious call from this number, hang up and verify by checking your DiDi app or calling DiDi through their official app rather than the number displayed.
What's the difference between the legitimate and suspicious reports for 02 5500 1111?
The legitimate reports came from people who called 02 5500 1111 back and reached DiDi customer service. The suspicious report describes a robocall with an unintelligible voicemail, and the nuisance report describes calls with no message and a hang-up when answered. This suggests either inconsistent service from 0255001111 or that different callers (including scammers) are using this number.
Should I block 02 5500 1111?
If you have an active DiDi account, blocking 0255001111 could prevent legitimate customer service from reaching you about account issues. If you don't use DiDi and keep receiving calls from this number, you can block it. If you do use DiDi and want to contact them, always use the support number in the app rather than returning calls from 02 5500 1111.