02 5138 3739 - 0251383739: Immigration Department Impersonation

• Suspicious

One contributor reports a recorded impersonation voicemail from 02 5138 3739 (0251383739) claiming to be from Australian Immigration Department, with language selection prompt.

Immigration Department Impersonation Reports for 02 5138 3739

A contributor has reported receiving a suspicious voicemail from 02 5138 3739 (also written as 0251383739) impersonating the Australian Immigration Department. The message began with an automated prompt in English offering language options - press 1 for English, press 2 for Chinese - before switching to a foreign language and then a recorded voice claiming to be from the Australian Immigration Department stating "we have been trying to call you."

This type of impersonation call targeting immigration-related concerns is a known scam pattern. The contributor, having lived in Australia their entire life, immediately recognised the call as fraudulent and did not engage further.

What Callers from 02 5138 3739 Say

Based on the reported voicemail, the caller from 02 5138 3739 uses a multi-language recorded message to appear legitimate. The initial language selection prompt creates an appearance of an official automated system. The message then claims authority by stating "this is the Australian Immigration Department" and implies the recipient is being sought, using a common pressure tactic suggesting prior contact attempts.

The use of a recorded message and language options is typical of robocall systems used in impersonation scams. This approach attempts to bypass caller hesitation by appearing institutional and impersonal.

Report Details and Timing

The report about 0251383739 was received on 5 August 2026 via voicemail. The caller left a recorded message rather than attempting direct conversation, which is consistent with mass robocall campaigns. The number itself is allocated as a local service in the ACT region through Symbio Networks Pty Ltd, which may increase perceived legitimacy to recipients in that area.

What to Do If You Receive a Call from 02 5138 3739

If 02 5138 3739 calls you:

• Do not: Engage with the message, follow any prompts, press any numbers, or return the call
• Do not: Provide any personal information, date of birth, passport details, or visa information in response
• Do: Let the call go to voicemail if you don't recognise the number
• Do: Block 0251383739 if you receive repeat calls
• Do: Verify any immigration-related communications directly through the official Department of Home Affairs website or by calling their verified phone line, never using a number provided in the call
• Do: Report the call to the relevant authorities

How to Report 02 5138 3739

If you've received a call or voicemail from 02 5138 3739 (0251383739) claiming to be from the Australian Immigration Department, report it through these official channels:

• Scamwatch: Report the details at scamwatch.gov.au - the Australian government's official scam reporting service
• ACMA: File a complaint with the Australian Communications and Media Authority at acma.gov.au, particularly for robocall and impersonation concerns
• Department of Home Affairs: Contact them directly via immi.homeaffairs.gov.au to report the impersonation and verify your immigration status is not at risk
• ReportCyber: Lodge a report at cyber.gov.au if the scam involved any attempt to access your digital accounts or credentials
• Reverseau: Share your experience here to help other Australians recognise this number and protect themselves

Why This Scam Works

Immigration-related impersonation scams targeting 02 5138 3739 users exploit legitimate concerns about visa status, residency, or compliance matters. By claiming to be from an official government department and implying urgency ("we have been trying to call you"), the scam attempts to pressure recipients into responding or providing information without verifying the caller's identity. The use of recorded messages and language options creates a false sense of institutional legitimacy.

Frequently Asked Questions