ACSC Impersonation Scam Alert: Protect Yourself Now

• Cyber Scams
• ACSC Alerts
• Online Security

Scammers are impersonating the Australian Cyber Security Centre via phone and email. Learn how to identify and avoid this urgent new scam.

ACSC Issues Warning About New Impersonation Scam

The Australian Signals Directorate’s Australian Cyber Security Centre (ACSC) has released a serious warning about a scam campaign impersonating its agency. Scammers are targeting Australians via fake emails and phone calls, attempting to trick victims into handing over personal information, downloading software, or revealing sensitive passwords and banking credentials.

How the Scam Works

Scammers pretend to be representatives of the ACSC and use official-looking emails with legitimate logos and signature blocks. They often create a sense of urgency by threatening dire consequences if the victim does not comply immediately. One disturbing scam tactic involves accusing the victim of accessing illegal websites and threatening them if they try to end the call.

What the ACSC Will Never Do

• Ask for your personal information such as bank details or passwords.
• Instruct you to download antivirus software or remote access tools.
• Claim to endorse crypto trading platforms or financial services.
• Use threats or coercive tactics over the phone or email.
• Provide alternative contact numbers. They will only use 1300 CYBER1 (1300 292 371).

Red Flags to Watch Out For

• Urgency and threats: The scammer may threaten legal consequences or claim your device has accessed illegal websites.
• Software downloads: You’ll be asked to install remote access tools like AnyDesk or so-called antivirus programs.
• Crypto endorsements: Social media ads may falsely claim ACSC backs trading platforms.
• Fake legitimacy: Emails use ACSC branding to appear authentic.

What to Do If You’re Targeted

• Stop all communication: Immediately cease contact with the scammer.
• Don’t send more money: Scammers may continue to ask for additional funds—don’t comply.
• Report it: Contact local police and file a report with Scamwatch to help prevent others from falling victim.
• Contact ACSC directly: To verify communication, call 1300 CYBER1 (1300 292 371). Do not trust any other number provided via email or phone.
• Notify your crypto exchange: If cryptocurrency was involved, inform the exchange provider immediately.

Stay Safe and Stay Informed

Scams are constantly evolving, but the key to avoiding them remains the same: don’t trust unsolicited requests for personal or financial information. If it feels wrong, it probably is.

By staying vigilant and reporting suspicious activity, you’re not only protecting yourself—you’re helping keep all Australians safer online.