- Scam
1800 965 978 (1800965978): Contributors report Microsoft impersonation calls with requests to grant remote computer access. Identified scam tactic.
Microsoft Impersonation Scam Reports for 1800 965 978
Two contributors have reported calls from 1800 965 978 (also written as 1800965978) impersonating Microsoft support. Both reports describe callers claiming to represent the Microsoft support team and attempting to convince recipients to allow remote access to their computers. This is a classic tech support scam tactic designed to compromise device security and potentially steal personal information or financial data.
The pattern across both reports of 1800 965 978 is consistent: callers establish false credibility by claiming Microsoft affiliation, then escalate the interaction by requesting computer access. Contributors flagged major red flags in the caller behaviour, indicating these calls are not legitimate technical support.
What Callers from 1800 965 978 Say
Contributors receiving calls from 1800 965 978 report that callers identify themselves as part of the Microsoft support team. The caller's objective is straightforward - convince the recipient to grant remote control access to their computer. One contributor noted the caller attempted to establish urgency or legitimacy before making this request.
The phishing technique used in calls from 1800965978 relies on the Microsoft brand recognition and the assumption that recipients may have legitimate Windows or Office issues. By impersonating official support, callers aim to bypass natural suspicion and gain the trust needed to access devices.
Report Patterns and Timing
Both reports about 1800 965 978 were made within a two-day window in November 2025, with one contributor answering the call on 9 November and another on 11 November. The incoming calls were answered by the recipients, suggesting the scammers are actively dialling and connecting with people rather than relying solely on automated systems.
The rapid reporting of multiple incidents using 1800 965 978 indicates an active campaign. Contributors took action to report the number, likely after recognising the impersonation attempt or consulting trusted sources about suspicious Microsoft support calls.
What to Do If You Receive a Call from 1800 965 978
If 1800 965 978 calls you:
- Do not: Grant remote access to your computer, download software the caller suggests, or share any personal information including passwords or financial details
- Do: Hang up immediately without engaging further in conversation
- Do: Verify any legitimate support need by contacting Microsoft directly through their official website or your device settings, never through a phone number provided by an inbound caller
- Do: Remember that Microsoft will not initiate unsolicited support calls about computer problems
- Do: Block the number 1800 965 978 in your phone settings to prevent future contact
How to Report 1800 965 978
If you receive a call from 1800 965 978 attempting the Microsoft impersonation scam, report it through these Australian resources:
- Scamwatch (scamwatch.gov.au) - Report the scam and read warnings about similar tech support fraud
- ACMA (acma.gov.au) - Lodge a complaint about the freephone number 1800 965 978 being used for scam activity
- ReportCyber (cyber.gov.au) - If you provided any information or the scammer gained computer access, report the cybercrime incident
- Reverseau - Add your community report about 1800965978 to help other Australians identify this scam number
Your report helps identify patterns in scam activity and protects other Australians from falling victim to the same tactics used by callers from 1800 965 978.
Help others by sharing your experience with 1800 965 978!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Pretends to be Microsoft, tries to get you to let them control your computer
Claimed to be Microsoft support team, major red flags
Help others by sharing your experience with 1800 965 978!
WRITE A REVIEWFrequently Asked Questions
Is 1800 965 978 actually Microsoft support?
No. Microsoft does not initiate unsolicited calls to customers about computer problems. Both community reports about 1800 965 978 identify this as impersonation. If you need Microsoft support, contact them directly through microsoft.com or your device settings, never through an inbound call.
What happens if I let callers from 1800965978 access my computer?
Allowing remote access to a scammer gives them full control over your device. They can install malware, steal passwords, access banking apps, harvest personal files, or use your computer for further fraud. Contributors reporting 1800 965 978 correctly refused these requests.
Why do scammers use numbers like 1800 965 978?
Freephone numbers like 1800 965 978 appear more legitimate than mobile or landline numbers, making recipients more likely to answer. The 1800965978 format mimics official business numbering, exploiting trust in the 1800 system.
Should I call back 1800 965 978 to report it?
Do not call back 1800 965 978. Returning the call may confirm your number is active and lead to repeated contact. Instead, report the number through Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au).
How can I protect my computer from calls like the one from 1800 965 978?
Block 1800 965 978 in your phone settings. Use your phone's call filtering features to block freephone numbers or unknown callers. Be aware that legitimate Microsoft support never initiates contact about computer issues. Install security software on your devices from reputable vendors.
Are there other numbers using the same Microsoft impersonation tactic as 1800 965 978?
Microsoft impersonation scams are common. Contributors report similar tactics from various numbers. Check Reverseau for reports on other suspicious numbers. Scamwatch (scamwatch.gov.au) also tracks patterns in tech support fraud targeting Australians.