- Scam
- Spam
- Legit
- Unknown
Community reports for 1800 951 092 (1800951092): PayPal impersonation scam with fake payment alerts claiming unauthorised charges of $499-$1590 AUD via SMS and email.
PayPal Impersonation Scam Reports for 1800 951 092
Contributors have reported a persistent PayPal impersonation scam involving 1800 951 092 (also written as 1800951092). The scam typically begins with SMS or email messages claiming unauthorised cryptocurrency or PayPal payments have been processed from the recipient's account, with amounts ranging from $499.99 to $1590 AUD. The messages direct recipients to call 1800 951 092 immediately to dispute the charge. Multiple contributors noted the scam has been active since at least mid-2023, with reports continuing into 2026.
The pattern across reports shows scammers impersonating PayPal and, in some cases, Norton antivirus software to establish credibility. One contributor received an SMS claiming to be from 'AUS.PayPal' stating a payment of $1590.00 AUD had been processed to a third party, with urgent instructions to contact 1800 951 092 immediately for dispute. Another contributor reported receiving both SMS messages and calls from 1800 951 092 about fake Bitcoin invoices and mysterious $499.99 charges, despite having no cryptocurrency accounts.
What Callers from 1800 951 092 Say
Contributors report callers from 1800 951 092 claiming to handle dispute resolution for unauthorised payments. The scam uses urgency and alarm as primary tactics - messages state charges have already been processed and demand immediate action. One contributor described receiving a call that confirmed a $499.99 charge had been placed, using the false confirmation to appear legitimate.
The phishing element is central to this scam. SMS messages purporting to be from PayPal include 1800 951 092 as the callback number, creating the illusion of official communication. Contributors who received calls or SMS from 1800 951 092 reported callers attempting to collect personal information under the guise of dispute resolution. Some messages included fake reference numbers and transaction details to reinforce the deception.
Report Patterns and Timing
Community reports show this scam has operated over an extended period. The earliest documented report dates to late July 2023, with subsequent reports in August 2023 and a resurgence of activity in February 2026. Reports have come through multiple channels including SMS messages, phishing emails, and direct calls to recipients.
The consistency of the scam across years suggests either an organised operation or copycat scammers using the same template. One contributor noted the scam now cycles between impersonating Norton security software and PayPal, adapting the premise to appear more credible. The use of 1800 951 092 as the callback number provides the scam with apparent legitimacy through an official-looking Australian freephone format.
What to Do If You Receive a Call from 1800 951 092
If 1800 951 092 calls you:
- Do not: Answer the call, return it, or provide any personal or financial information
- Do not: Accept claims about unauthorised payments without independently verifying them
- Do: Hang up immediately if you answer
- Do: Block 1800 951 092 on your phone to prevent repeat contact
- Do: Contact PayPal directly using the phone number on their official website to verify any payment claims
- Do: Check your actual PayPal account and bank statements for unauthorised activity
What to Do If You Receive an SMS from 1800 951 092
If you receive an SMS from 1800 951 092 or messages claiming to be from PayPal with this number:
- Do not: Click any links in the message
- Do not: Call the number provided in the SMS
- Do not: Reply to the message
- Do: Delete the message immediately
- Do: Report the SMS as spam by forwarding it to 0429 999 888
- Do: Report the message to PayPal through their official website or app
How to Report 1800 951 092
If you have been contacted by 1800 951 092 or received scam messages referencing this number:
- Report the scam to Scamwatch at scamwatch.gov.au - provide details of all contact attempts and messages received
- Report the number to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report the phishing attempt to PayPal directly through their official website or app
- If you have suffered financial loss, report the crime to your bank and local police
- Report your experience on Reverseau to help other contributors identify this scam
Help others by sharing your experience with 1800 951 092!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Email with this number claiming I authorized a bitcoin payment through PayPal, which I didn't
Call claiming payment's sorted, charges $499.99 for mystery order
Spam about a fake bitcoin invoice, I don't even have a bitcoin account
email saying I spent $499.99 on crypto, this number tagged at the bottom, feels like a scam
Number appeared in a scam email
Called about an email, fair enough
Same message about $1590 AUD to PayPal
Scam now claiming to be PayPal after pretending to be Norton. Received an SMS 01/08/2023 from 'AUS.PayPal' - 'Attention: You've processed $1590.00 AUD to Mrs. Barbara K. Smith @ PayPal*INC on 2023/08/01. For dispute, call +61 (1800) 951092 Immediately.
SMS about a PayPal payment I never made, suspected scam
Scam pretending to be NAB-VERIFY to confirm a transaction from OFFICE WORKS I presume they get you to enter your banking details and drain your account.
SAME - SCAM EMAIL - claiming to be Norton.
Congratulations on your Renewal Subscription with Norton.
Your Subscription has been activated and ready to use.
Here's invoice 20868 for AUD 499.99.
SUBSCRIPTION SUMMARY:
************
SERVICE: NORTON360 PREMIUM.
AMOUNT: AUD 499.99.
PAYMENT INSTRUMENT: AUTO-DEBIT(**)
BILLING CURRENCY: AUD.
************
A charge of AUD 499.99 will be appearing on your statement as "NORTON"
Please contact our customer care for any help regarding installation or cancellation at +61 1800-951-092.
NORTON.
Norton automatic renewal scam. $499 deducted from account, phone +61 1800 951 092 for enquiries. Spare, unallocated phone number. We have to fix these SCAMS.
Your Subscription has been activated and ready to use.
Here's invoice 702129 for AUD 499.99.
SUBSCRIPTION SUMMARY:
************
SERVICE: NORTON360 PREMIUM.
AMOUNT: AUD 499.99.
PAYMENT INSTRUMENT: AUTO-DEBIT(**)
BILLING CURRENCY: AUD.
************
A charge of AUD 499.99 will be appearing on your statement as "NORTON"
Please contact our customer care for any help regarding installation or cancellation at +61 1800-951-092.
NORTON.
SCAMMERS! I've received the same email as well. Don't give them any information.
Congratulations on your Renewal Subscription with Norton.
Your Subscription has been activated and ready to use.
SUBSCRIPTION SUMMARY:
************
SERVICE: NORTON360 PREMIUM.
AMOUNT: AUD 499.99.
PAYMENT INSTRUMENT: AUTO-DEBIT(**)
BILLING CURRENCY: AUD.
************
A charge of AUD 499.99 will be appearing on your statement as "NORTON"
Please contact our customer care for any help regarding installation or cancellation at +61 1800-951-092.
NORTON.
SMS scam claiming Norton subscription renewal charged AUD $499.99, asking to contact customer care
Email about Norton 360 subscription from 1800 951 092 but never requested or customer
Email pretending to be Norton, with an invoiced amount of $499. Obviously a scam.
Beware I got an email pretending my Norton subscription was being renewed and to call this number with any queries. When you call they try to get you to download document onto your computer in order to cancel your subscription. Thankfully my computer wouldn’t let me do it due to antivirus software in place and then I looked to number and realised isn’t Norton but scammers!
The phone number 1 800 951 092 appears to be a scam with NORTON The anti virus company.
Help others by sharing your experience with 1800 951 092!
WRITE A REVIEWFrequently Asked Questions
Why am I receiving payment alerts from 1800 951 092 about PayPal charges I didn't make?
These are part of a known PayPal impersonation scam. 1800 951 092 is not a legitimate PayPal number. Scammers send fake payment alerts via SMS or email to panic you into calling the number. Contributors report amounts ranging from $499.99 to $1590 AUD. Legitimate PayPal alerts will never ask you to call a number provided in the message - they'll direct you to your account.
Is 1800 951 092 a real PayPal support number?
No. 1800 951 092 is used in a scam impersonating PayPal. Multiple contributors have confirmed this is a fraudulent number. If you need to contact PayPal, use the phone number listed on PayPal's official website or your account, never a number from an unsolicited message. Legitimate companies never ask you to call a number from an alert message.
What should I do if I've already called 1800 951 092 and provided information?
Contact your bank and PayPal immediately to report the scam. Change your PayPal password and enable two-factor authentication if you haven't already. Monitor your bank and PayPal accounts closely for unauthorised activity. If money was taken, report it to your bank as fraud. Report the scam to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au. Consider placing a fraud alert with your bank to prevent further unauthorised transactions.
Why do scammers use the number 1800 951 092 instead of a mobile number?
Scammers use 1800 951 092 (a freephone number) because it appears more official and legitimate than a mobile number. Contributors report this tactic makes the fake payment alerts seem credible. The 1800 format mimics real Australian customer service lines, making victims more likely to trust the message and call the number. This is why you should always independently verify payment claims by contacting companies using numbers you find yourself.
I received an SMS that says I spent money on cryptocurrency but I don't have a crypto account - is this the same scam?
Yes. Contributors have reported similar messages from 1800 951 092 claiming Bitcoin payments or crypto charges they never made. The scam adapts its premise - sometimes claiming cryptocurrency fraud, sometimes PayPal charges, sometimes Norton security issues - but always directs you to call 1800 951 092. The goal is identical: create alarm and get you to call the number. Delete these messages and do not call the number.
How long has this scam been using 1800 951 092?
Community reports show 1800 951 092 has been used in this PayPal impersonation scam since at least July 2023, with ongoing reports continuing into 2026. The persistence across three years suggests this is an organised operation. Contributors should assume any unsolicited message mentioning 1800 951 092 and PayPal payments is fraudulent. Report any new contact attempts to help keep the community informed.