- Scam
1800 920 371 (1800920371): Contributor reports fraudulent call impersonating Macquarie Bank claiming to have stopped a $340 Coles payment, using urgency tactics.
Bank Impersonation Reports for 1800 920 371
A contributor has reported receiving a call from 1800 920 371 (also written as 1800920371) claiming to represent Macquarie Bank. The caller stated they had stopped a $340 payment to Coles, attempting to create immediate concern about the contributor's account activity. The contributor did not have an actual Macquarie Bank account, indicating the caller was attempting to deceive based on false claims.
This type of scam targeting 1800 920 371 relies on impersonating legitimate financial institutions to gain trust and urgency. By referencing a specific retailer (Coles) and a concrete transaction amount ($340), the caller employed tactics designed to make the false claim appear credible and time-sensitive.
What the Caller from 1800 920 371 Said
The contributor reported that the caller claimed affiliation with Macquarie Bank and stated they had intervened to stop a $340 payment directed to Coles. This represents a common impersonation approach where scammers reference real banks and retailers to manufacture a believable scenario. The caller did not attempt to solicit banking details or payment information during this particular call, but the false claim about transaction activity was designed to prompt the contributor to engage further or reveal account information.
What to Do If You Receive a Call from 1800 920 371
If 1800 920 371 calls you claiming to be from your bank:
- Do not: Confirm personal details, account numbers, or banking information to the caller
- Do not: Follow any instructions to verify your identity or authorise transactions
- Do: Hang up immediately without engaging further
- Do: Contact your actual bank directly using the number on your card or statement to verify whether any legitimate alert exists
- Do: Block the number after the call
Bank impersonation scams rely on creating urgency and panic. Taking time to independently verify contact with your financial institution protects you from providing sensitive information to fraudsters.
How to Report 1800 920 371
If you receive a scam call from 1800 920 371, report it to Australian authorities:
- Report to Scamwatch at scamwatch.gov.au, providing the date, time, and details of what the caller claimed
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au to flag the number for investigation
- Contact your bank directly to alert them to impersonation attempts using their name
- Report the incident on Reverseau to help other Australians recognise this number
Community reports are essential for tracking scam patterns. Each report about 1800 920 371 helps others identify similar attempts targeting their accounts.
Help others by sharing your experience with 1800 920 371!
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What Our Users Reviewed
Called claiming they stopped a $340 payment to Coles from Macquarie Bank. I don't have a Macquarie account
Help others by sharing your experience with 1800 920 371!
WRITE A REVIEWFrequently Asked Questions
Should I be worried if 1800 920 371 calls me claiming to be from my bank?
Yes. The contributor's experience with 1800 920 371 shows that scammers use this number to impersonate legitimate banks like Macquarie Bank. Legitimate banks will never call you unexpectedly and ask for account details or payment information. If 1800 920 371 calls claiming your bank has stopped a payment, hang up and contact your actual bank using the number on your card.
Why did the caller from 1800 920 371 mention a specific amount like $340?
Mentioning a specific transaction amount ($340 to Coles) makes the false claim appear credible and urgent. The contributor didn't have a Macquarie Bank account, so the caller was likely using a generic script that works on people who do. This tactic bypasses initial scepticism by sounding like a legitimate fraud alert.
What should I do if 1800 920 371 calls about a payment I don't recognise?
Do not engage with the caller from 1800 920 371. Hang up immediately. Then contact your actual bank using the official number on your card or bank statement. Never use a callback number or contact information provided by the person who called 1800 920 371 claiming to be your bank.
Can I check if 1800 920 371 is really from Macquarie Bank?
No. If 1800 920 371 calls you, do not verify the caller's claim by asking questions or confirming details. Instead, hang up and independently contact Macquarie Bank or your bank directly using their official contact details from your account statement or their website. This ensures you're speaking with your actual bank, not a scammer.
What tactic does the caller from 1800 920 371 use to pressure victims?
The caller uses urgency by claiming a payment has already been stopped, implying immediate action is needed. Combined with impersonation of Macquarie Bank, this creates pressure to engage quickly without thinking critically. The contributor recognised this as suspicious because they had no Macquarie account, but others may fall for it.
Should I report calls from 1800 920 371 if I didn't lose money?
Yes. Even if you didn't provide information or lose money, reporting 1800 920 371 to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) helps authorities track the scam and warn other Australians. The contributor's report about this number is already helping others recognise the impersonation attempt.