- Scam
- Suspicious
1800 865 022 (1800865022): Contributors report fake order confirmation emails claiming $1,100 charges, requesting contact via this number to cancel.
Fake Order Confirmation Scam Reports for 1800 865 022
Three contributors have flagged 1800 865 022 (also written as 1800865022) for deceptive scam activity. The primary tactic involves fraudulent order confirmation emails claiming unauthorised charges of AUD1100.00, with instructions to contact 1800 865 022 to cancel or modify a subscription the recipient never authorised.
One contributor received a detailed email impersonating a legitimate service provider, complete with a fake receipt ID (09482929) and a message stating "We're always here to help." Another contributor reported receiving an SMS claiming a fake charge on their account, also requesting them to call 1800 865 022 to resolve the issue. The pattern suggests coordinated use of email and SMS to create urgency and panic potential victims into calling the number.
What Callers from 1800 865 022 Claim
Based on community reports, the scam operates by email and SMS rather than inbound calls. Contributors describe receiving messages that appear to come from established service providers, using professional formatting and specific claim amounts. The emails reference order confirmations and subscription renewals that never occurred, attempting to convince recipients they have an urgent financial problem requiring immediate action.
The scam exploits the urgency of an unexpected charge. Contributors report the messages include phrases like "your order has been successfully confirmed" and "Total Charged: AUD1100.00" alongside requests to contact 1800 865 022 immediately. The fraudsters are counting on recipients being confused or alarmed enough to call the number without verifying the claim through official channels first.
Report Patterns and Timing
Two of the three reports about 1800 865 022 involved scam-classified activity, with the third marked as suspicious due to an unexplained missed call. The email and SMS reports arrived within a week of each other in late November 2025, suggesting either an active scam campaign or multiple victims reporting the same fraud scheme over a short period.
The use of a 1800 number (a freephone service offered by multiple Australian telecommunications providers) gives the scam a veneer of legitimacy. Freephone numbers are commonly used by genuine customer support teams, making this tactic particularly effective at deceiving recipients who may not examine the number more carefully before calling back.
What to Do If You Receive an Email or SMS from 1800 865 022
If you receive an unexpected order confirmation email or SMS claiming an unauthorised charge and referencing 1800 865 022:
- Do not: Call the number provided in the message, click any links in the SMS, or reply with personal information
- Do: Log in directly to the service provider's official website (by typing the URL yourself, not from the message) and check your account for any charges
- Do: Contact the alleged service provider using a phone number from their official website or your billing statement
- Do: If you cannot verify the charge exists, assume the message is a scam and report it immediately
What to Do If You Call 1800 865 022 Accidentally
If you have already called 1800 865 022 in response to one of these fraudulent messages:
- Do not: Provide any personal information, bank details, or payment methods if you reach someone
- Do: Hang up immediately if the person asks for sensitive information or confirms a charge you cannot verify
- Do: Monitor your bank and credit card accounts for unauthorised transactions over the next 30 days
- Do: Report the number and the original email/SMS to the authorities listed below
How to Report 1800 865 022
If you have received a scam email or SMS referencing 1800 865 022, report it to the following Australian authorities:
- Scamwatch (scamwatch.gov.au) - report the scam and help protect other Australians
- ACMA (acma.gov.au) - report the 1800 865 022 number and SMS content if applicable
- ReportCyber (cyber.gov.au) - if you believe your personal information has been compromised
- Your bank or financial institution - if you are concerned about account security or unauthorised charges
- Reverseau - contribute your experience with 1800 865 022 to help other community members identify this scam
When reporting, include the original email or SMS text, the date you received it, and any actions you took in response. This information helps authorities track scam campaigns and warn the public.
Help others by sharing your experience with 1800 865 022!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
SCAMMER.
Got an email from them about a supposedly order that I never made and they indicated their telephone number.
Their email reproduced below. Don't fall for scammers.
Hello,
This is to confirm that your order has been successfully confirmed.
Total Charged: AUD1100.00.
Receipt-ID: 09482929.
If you did not authorize this renewal, or if you would like to cancel or.
Make changes to your subscription, please contact our Support immediately.
At: 1800 865 022.
We=E2=80=99re always here to help.
Thank you for choosing our service.
Email from this number claiming fake charge on account asking me to call to sort it out
got a call, not sure who from but didn't feel right
Help others by sharing your experience with 1800 865 022!
WRITE A REVIEWFrequently Asked Questions
I received an email about a charge I didn't authorise asking me to call 1800 865 022. Is this legitimate?
No. Community reports confirm that emails asking you to call 1800 865 022 about fake charges are scams. Legitimate companies send billing notifications from company email addresses and direct you to official support channels-not to a separate phone number. Do not call 1800 865 022 in response to an unexpected charge email. Instead, log into your account directly via the official website and contact the service provider using the phone number on your billing statement.
What should I do if I already called 1800 865 022?
If you called 1800 865 022 and provided any personal details, bank information, or payment methods, contact your bank immediately to report potential fraud. Monitor your accounts for unauthorised transactions over the next 30 days. Report the scam to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) so authorities can investigate and warn other potential victims who may be targeted by the 1800 865 022 scam.
Why do scammers use 1800 numbers like 1800 865 022?
Scammers use 1800 freephone numbers because they appear professional and legitimate-they're commonly used by genuine customer support teams in Australia. By impersonating a real service provider and including 1800 865 022 in a fake order confirmation email, fraudsters trick recipients into trusting the message. The number itself is often obtained through fraudulent means or spoofed to appear as if it belongs to a legitimate business.
I received an SMS about a charge, not an email. Is 1800 865 022 involved?
Yes. Community reports about 1800 865 022 include both email and SMS fraud. Contributors have reported receiving SMS messages claiming fake charges on their accounts and asking them to call 1800 865 022 to resolve the issue. Treat any SMS requesting you to call 1800 865 022 about an unauthorised charge the same way you would an email-do not call the number and report it as spam or phishing immediately.
What is the receipt ID that appeared in the scam email about 1800 865 022?
One contributor reported receiving a fake order confirmation email referencing receipt ID 09482929 and claiming a charge of AUD1100.00. The email appeared professional and included instructions to contact 1800 865 022 to cancel the subscription. Receipt IDs are often fabricated by scammers to make fraudulent messages appear authentic. Never verify a charge or contact 1800 865 022 based on a receipt ID in an unsolicited email.
How can I verify if a charge from 1800 865 022 is real?
Do not assume any charge mentioned in an email or SMS claiming to be from 1800 865 022 is real. Instead, log into your account directly through the official website (type the address yourself), check your transaction history, and look for charges. Contact the alleged service provider using the phone number from your billing statement or their official website-not the number provided in the suspicious message. If you cannot find evidence of the charge in your account, it is a scam.