- Scam
- Legit
Community reports for 1800 797 586 (1800797586): Callers impersonate OKTA and Bunnings, requesting verification codes and personal information.
Impersonation Reports for 1800 797 586
Two contributors have reported calls from 1800 797 586 (also written as 1800797586) involving impersonation of legitimate Australian businesses. The pattern reveals callers falsely claiming affiliation with well-known organisations and attempting to extract sensitive information from recipients.
The first report describes a caller claiming to represent OKTA, a security software provider, whilst referencing verification numbers and citing a support number that does not operate in Australia or New Zealand. The second report involves a caller impersonating Bunnings, Australia's major home improvement retailer, and specifically requesting an OTP (one-time password) code from the recipient.
What Callers from 1800 797 586 Claim
Contributors report that callers using 1800 797 586 employ specific impersonation tactics tied to real organisations. One contributor described receiving a call where the caller claimed to be from OKTA and referenced verification numbers whilst providing a support contact that proved invalid in Australian and New Zealand phone systems, suggesting an offshore origin.
In the second incident, the caller impersonated Bunnings staff and directly requested an OTP code. This tactic is particularly concerning because OTP codes are security credentials designed to authenticate account access. A caller requesting such codes is attempting to gain unauthorised access to the recipient's accounts or services.
Impersonation Risks and Why This Matters
Impersonation calls are high-risk because they exploit trust in established brand names. When a caller falsely claims to represent OKTA or Bunnings, recipients may be more inclined to engage and share information they would normally protect. The specificity of the requests in 1800797586 reports-mentioning actual verification codes and OTP numbers-suggests the callers had some background knowledge or were attempting to sound credible.
The fact that contributors received calls from 1800 797 586 referencing both enterprise software (OKTA) and retail (Bunnings) indicates this number may be used opportunistically to impersonate whoever is most likely to elicit a response from the recipient.
What to Do If You Receive a Call from 1800 797 586
If 1800 797 586 calls you:
- Do not: Share OTP codes, verification numbers, or any account credentials with the caller
- Do not: Confirm your personal details, full name, address, or account information
- Do not: Return the call to a number provided by the caller
- Do: Hang up immediately if the caller requests verification codes or account access
- Do: Contact the organisation they claim to represent directly using a phone number from your account statement, bank card, or official website
- Do: Verify the caller's identity by hanging up and ringing the legitimate organisation using an independently confirmed number
- Do: Block 1800 797 586 on your phone if the calls persist
How to Report 1800 797 586
If you receive impersonation calls from 1800 797 586, report them to Australian authorities and help protect other contributors:
- Scamwatch: Report the call and provide details about what the impersonator claimed. Visit scamwatch.gov.au or call 1300 795 995
- ACMA (Australian Communications and Media Authority): Lodge a complaint about the phone number at acma.gov.au. ACMA tracks patterns of misuse across the Australian telecommunications network
- The organisation being impersonated: Contact Bunnings or OKTA directly through their official customer service channels to alert them that their name is being used in scam calls
- Reverseau: Contribute your own report here to help other Australians identify 1800 797 586 and similar impersonation numbers
Help others by sharing your experience with 1800 797 586!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claim to be from OKTA, throwing around verification numbers and support number that doesn't work in Aus or NZ
Called claiming to be Bunnings asking about an OTP code
Bunnings click and collect
Bunnings click and collect support
Bunnings support number
Help others by sharing your experience with 1800 797 586!
WRITE A REVIEWFrequently Asked Questions
Should I share an OTP code if 1800 797 586 claims to be from my bank or service provider?
No. Legitimate organisations will never call asking for OTP codes, passwords, or verification numbers. If 1800 797 586 or any number requests this information, hang up immediately. One contributor reported exactly this scenario when a caller impersonating Bunnings asked for an OTP code from 1800797586. OTP codes are meant to prove your identity to the service provider, not to prove it to them over the phone.
A caller from 1800 797 586 said they were from OKTA support. How can I verify if it's real?
Do not rely on contact details the caller provides. Hang up, find OKTA's official support number from their website directly (okta.com), and ring that number yourself. One contributor reported receiving a call from 1800 797 586 where the caller claimed to be OKTA support and provided a support number that doesn't operate in Australia or New Zealand, which was the first sign it was fake.
How did the caller from 1800 797 586 know they could impersonate Bunnings successfully?
The caller likely chose Bunnings because it's a well-known Australian retailer that many people use, making the impersonation more believable. The second report about 1800 797 586 describes a Bunnings impersonation, suggesting the caller targets high-recognition brands to increase the chance the recipient will engage.
Is 1800 797 586 definitely a scammer's number, or could it be compromised?
Based on community reports, 1800 797 586 appears to be used deliberately for impersonation. Both reports describe intentional false claims (OKTA and Bunnings), not a hijacked legitimate service. The fact that 1800797586 includes a non-functional support number in the OKTA report strongly suggests malicious intent rather than a compromised account.
What should I do if I already gave information to a caller from 1800 797 586?
If you shared personal information, account details, or OTP codes with 1800 797 586, contact the organisation that was being impersonated immediately. For example, if you shared a Bunnings OTP code, ring Bunnings directly (not the number the caller gave you) and inform them of the incident. Change your passwords for any services you discussed with the caller.
Can I block 1800 797 586 on my mobile phone?
Yes. Most Australian mobile phones allow you to block incoming calls from specific numbers. Add 1800 797 586 to your blocked contacts or use your phone's call-blocking feature. Additionally, you can report 1800797586 to your phone provider and file a complaint with ACMA at acma.gov.au so they can track this impersonation number alongside other reports.