- Legit
- Spam
1800 720 292 receives mixed reports. Two contributors confirm legitimate Energy Australia calls about connections and solar. One reports impersonation attempting to schedule unrequested meter work.
Mixed Reports for 1800 720 292
The freephone number 1800 720 292 has attracted three community reports with notably different outcomes. Two contributors have confirmed legitimate contact from Energy Australia's Connections team and Solar team regarding genuine service matters. However, one report indicates a caller impersonating Energy Australia attempting to schedule meter work the contributor had not requested, suggesting this number or a similar number may be used in spoofing attempts.
The pattern across reports for 1800720292 suggests both authentic Energy Australia outreach and potential misuse of the number for impersonation calls. Contributors should verify any meter work requests independently before granting access.
What Legitimate Calls from 1800 720 292 Involve
Confirmed legitimate contacts from 1800 720 292 relate to Energy Australia's Connections team operations. One contributor received a call about new connections, meter installations, and solar service enquiries. A separate contributor received an SMS from the Energy Australia Solar team, which they verified by calling Energy Australia directly to confirm authenticity. These interactions align with normal utility company outreach for service activation and solar installation coordination.
What to Do If You Receive a Call from 1800 720 292
If 1800 720 292 calls you:
- Do: Let legitimate calls proceed if you are expecting Energy Australia contact regarding new connections, solar installations, or meter services
- Do: Verify the caller's identity by asking specific questions about your account and ending the call to contact Energy Australia directly on their official website number before providing access to your property
- Do: Request the caller's name and team to confirm against Energy Australia's public contact information
- Do not: Schedule meter work or allow property access based solely on this inbound call if you did not initiate the request
- Do not: provide bank details, meter numbers, or personal information without independent verification
What to Do If You Receive an SMS from 1800 720 292
If 1800720292 sends you a text:
- Do: Treat SMS from this number cautiously, as text-based impersonation is common even when the sender claims to represent legitimate companies
- Do: Contact Energy Australia directly via their official website to verify any messages before clicking links or responding
- Do not: Click links in unsolicited SMS claiming to be from Energy Australia
- Do not: reply with personal or account information
- Do: Report suspicious SMS to 0429 999 888 (Australian spam reporting service)
How to Report Suspected Impersonation of 1800 720 292
If you believe 1800 720 292 or a similar number is being used to impersonate Energy Australia:
- Report to Scamwatch at scamwatch.gov.au with details of the call or SMS
- Contact the Australian Communications and Media Authority (ACMA) at acma.gov.au to report the impersonation
- Report the incident to Energy Australia directly via their official website so they can track spoofing attempts
- Contribute your experience to Reverseau to help other Australians identify similar patterns
Help others by sharing your experience with 1800 720 292!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Energy Australia's Connections team calling about new connections, meters, solar
Text from Energy Australia Solar team, confirmed by calling Energy Australia directly
Claimed to be Energy Australia, wanted to schedule meter work I didn't request
Help others by sharing your experience with 1800 720 292!
WRITE A REVIEWFrequently Asked Questions
Is 1800 720 292 actually Energy Australia?
Two contributors confirmed receiving legitimate calls from 1800 720 292 from Energy Australia's Connections and Solar teams. However, one report indicates the number may be impersonated. Always verify by independently contacting Energy Australia before granting property access or providing account information in response to 1800720292 calls.
Why would someone impersonate Energy Australia on 1800 720 292?
One contributor reported a caller claiming to be from Energy Australia attempting to schedule unrequested meter work. This tactic allows scammers to gain property access or extract personal information. Always verify meter work requests through Energy Australia's official channels before proceeding.
What should I do if 1800 720 292 calls about solar?
One contributor received a legitimate SMS from Energy Australia Solar team via 1800720292 and verified it by calling Energy Australia directly. If you receive a call about solar services, hang up and contact Energy Australia through their official website number to confirm before sharing any details.
Can I trust meter work scheduling calls from 1800 720 292?
No. One contributor reported being asked to schedule meter work they had not requested from a caller claiming to represent Energy Australia via 1800 720 292. Always initiate contact with Energy Australia directly if you need meter work, rather than accepting inbound scheduling requests at face value.
Should I answer calls from 1800 720 292?
If you are expecting contact from Energy Australia about new connections, solar, or meters, 1800 720 292 may be legitimate. However, two of three reports here were confirmed genuine, and one involved impersonation. Always verify by asking questions about your specific account and calling Energy Australia back independently before allowing property access.
Where can I report 1800 720 292 if it's being misused?
Report suspected impersonation of Energy Australia via 1800720292 to Scamwatch (scamwatch.gov.au), the ACMA (acma.gov.au), and directly to Energy Australia. Contributing your experience to Reverseau also helps other Australians recognise similar impersonation attempts targeting this number.