1800 687 026 - 1800687026: NBN Impersonation Scam

• Scam

1800 687 026 (1800687026): Community report of NBN impersonation scam with callback request tactic. Caller claimed to be Kevin Allen needing modem access.

NBN Impersonation Reports for 1800 687 026

A contributor has reported receiving a call from 1800 687 026 (also written as 1800687026) from someone claiming to be Kevin Allen from NBN. The caller requested remote access to the contributor's modem, a common tactic used by scammers to gain control of home networking devices and intercept personal data or financial information.

The report about 1800 687 026 indicates the original call originated from an international number, a red flag suggesting the caller was operating outside Australia. The use of a legitimate-sounding NBN-related freephone number adds credibility to the scammer's impersonation attempt.

What the Caller from 1800 687 026 Claimed

According to the contributor's report, the individual claiming to represent NBN introduced himself as Kevin Allen and stated he needed to check the recipient's modem. This is a classic social engineering approach used by scammers to justify requesting remote access credentials or payment information.

The caller also provided a suspicious number for the recipient to call back, rather than directing them to NBN's official support channels. This callback request tactic is designed to keep the victim within the scammer's control, ensuring they reach a confederate rather than legitimate NBN support.

Red Flags in This 1800 687 026 Call

• International origin: The original call came from outside Australia, inconsistent with legitimate NBN support operations
• Unsolicited modem access request: NBN technicians do not call uninvited asking for device access
• Callback request: Providing a suspicious number instead of directing to official NBN channels is a major warning sign
• Caller name and company claim: Easy to fabricate and difficult to verify during a call

What to Do If You Receive a Call from 1800 687 026

If 1800 687 026 calls you claiming to represent NBN or any service provider:

• Do not: Grant remote access to your modem or computer, provide personal details, or follow instructions to call back the provided number
• Do: Hang up immediately and contact NBN Co directly using the phone number on your bill or their official website
• Do: Verify any urgent claims by calling your service provider's official customer service line
• Do: Decline requests for remote access unless you initiated the support request through official channels

How to Report 1800 687 026

If you receive suspicious calls from 1800 687 026 or similar NBN impersonation attempts, report them to Australian authorities:

• Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
• Report to Scamwatch at scamwatch.gov.au with details of the call, caller claims, and any tactics used
• Report the phone number on Reverseau to contribute to community awareness
• If you provided any personal information or credentials, contact your bank and relevant service providers immediately

Understanding NBN Support Calls

Legitimate NBN Co support will never cold-call offering to check your modem or requesting remote access. If you contact NBN support directly and they ask for access, you can verify their identity by asking for their employee ID and calling back NBN Co's official number to confirm the support ticket exists. Real technical support operates on a callback principle initiated by you, not by the technician providing a suspicious number to call.

Frequently Asked Questions