- Scam
- Suspicious
Community reports for 1800 497 194 (1800497194): Fake Swyftx security alerts directing users to call this number to steal crypto account credentials.
Swyftx Impersonation Scam Reports for 1800 497 194
Two contributors have reported calls and SMS messages from 1800 497 194 (also written as 1800497194) impersonating Swyftx security alerts. The scam targets cryptocurrency account holders by creating a false sense of urgency around account security, then attempting to extract login credentials or authorise unauthorised withdrawals.
One contributor received a text from a blocked number directing them to call 1800 497 194, claiming a security issue required immediate action. Another received a call from 1800497194 where the caller claimed to represent Swyftx regarding an account login the recipient did not recognise, creating confusion to lower their guard before requesting personal information.
What Callers from 1800 497 194 Claim
Reports indicate callers from 1800 497 194 pose as Swyftx security staff responding to suspicious account activity. One contributor described a notably delayed phone line before the caller requested full name details. When asked to verify the caller's legitimacy through official Swyftx channels, the caller immediately hung up - a red flag that separates these scammers from genuine support staff.
The SMS variant is particularly deceptive: it comes from a blocked number (making call-back impossible to verify) and instructs the recipient to contact 1800497194 regarding a security alert. The attackers count on recipients panicking about their cryptocurrency holdings and calling the number without verifying the message's authenticity first.
Report Patterns and Timing
Both reports about 1800 497 194 were received in early January 2026, suggesting this number is actively being used in current scam campaigns. The dual-channel approach - SMS followed by inbound calls - indicates coordinated social engineering designed to catch victims at different touchpoints. Contributors report the attackers hang up or disconnect when questioned, consistent with scam call centre tactics that avoid prolonged conversation with suspicious targets.
What to Do If You Receive a Call from 1800 497 194
If 1800497194 calls you claiming to be from Swyftx:
- Do not: Provide your full name, account details, email address, or any personal information
- Do not: Confirm whether you have a Swyftx account - this validates your existence as a target
- Do not: Follow instructions to log into your account or authorise any transactions
- Do: Hang up immediately
- Do: Contact Swyftx directly using the phone number on their official website or app - never use a number the caller provides
- Do: Report the call to ACMA via acma.gov.au
What to Do If You Receive an SMS from 1800 497 194
If you receive a text message directing you to call 1800 497 194:
- Do not: Call the number, even if the message creates urgency around account security
- Do not: Click any links in the message
- Do not: Reply to the SMS
- Do: Block the number immediately in your phone settings
- Do: Forward the SMS to 0429 999 888 (ACMA's spam reporting line)
- Do: Log into your Swyftx account directly (via their official app or website) to verify your account status
- Do: Enable two-factor authentication on your Swyftx account if not already active
How to Report 1800 497 194
If you receive calls or messages from 1800497194:
- Report to ACMA (Australian Communications and Media Authority) at acma.gov.au - include the date, time, and details of what the caller claimed
- Report the SMS to Scamwatch at scamwatch.gov.au with screenshots of the message
- Forward SMS to 0429 999 888 to flag the number as spam
- Report the incident directly to Swyftx through their in-app support or official contact channels so they can warn other customers
- If money or cryptocurrency was lost, also report to ReportCyber at cyber.gov.au
- Share your experience on Reverseau to help other Australians identify this scam
Help others by sharing your experience with 1800 497 194!
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What Our Users Reviewed
Fake security line for swyftx. A blocked number will text you asking to call this number. They will attempt to withdraw your crypto from your account.
Claimed to be from Swyftx about account login I don't have, super delayed line, asked for full name then hung up when I asked to verify
Help others by sharing your experience with 1800 497 194!
WRITE A REVIEWFrequently Asked Questions
Why would scammers use a 1800 number to impersonate Swyftx?
1800 numbers appear legitimate and official, making recipients more likely to trust calls or follow instructions from 1800497194. Scammers exploit this authority signal to bypass the natural suspicion people have about overseas or non-standard numbers. The free-to-call nature also means the attacker can make high call volumes without per-minute costs.
What happens if I call 1800 497 194 after receiving the SMS?
If you call 1800497194 following a scam SMS, the attacker will attempt to confirm your Swyftx account details and convince you to authorise a cryptocurrency withdrawal to their wallet, or provide login credentials so they can access your account directly. Either path results in loss of your funds. This is why hanging up and contacting Swyftx via their official channels is critical.
How do I verify if a security alert about my Swyftx account is real?
Never call a number provided by an unsolicited caller or SMS. Instead, log directly into your Swyftx account via their official app or website and check your account status yourself. You can also contact Swyftx support using the contact details listed on their official website. If 1800 497 194 or any unknown number claims your account is compromised, treat it as a scam unless you independently verify the alert through official Swyftx channels.
Can I get my cryptocurrency back if I fell for this scam involving 1800497194?
Cryptocurrency transactions are generally irreversible once sent. If you sent funds to the scammer's wallet, contact your bank immediately to report the fraud. Report the incident to ReportCyber (cyber.gov.au) and provide transaction IDs. Swyftx may also have security protocols to help trace the funds, so contact them directly. Act quickly, as delays reduce recovery chances.
Why did the caller hang up when I asked them to verify who they were?
Scammers hang up when questioned because they cannot provide legitimate verification. Genuine Swyftx support staff will have documented call IDs, can verify your identity through account details you provide, and will never hang up when asked to prove legitimacy. This immediate disconnection is a strong indicator that 1800 497 194 is not genuine support staff.
Should I block 1800 497 194 on my phone?
Yes. Block 1800497194 immediately in your phone settings to prevent further contact. However, scammers often use spoofed numbers, so you may receive similar calls from different numbers. The better long-term protection is to never call any number provided by unsolicited callers - always independently verify through official channels. Also report the number to ACMA and Scamwatch so it can be flagged in databases used by telecom providers.