- Suspicious
- Scam
- Uncertain
- Spam
Community reports for 1800 455 400 (1800455400): Callers and texts impersonating Coles, requesting passwords and personal details via phishing links.
Coles Impersonation Reports for 1800 455 400
Four contributors have reported suspicious activity from 1800 455 400 (also written as 1800455400), all involving impersonation of Coles. The pattern is consistent across reports: callers or SMS messages falsely claim to represent Coles customer service, then request sensitive personal information or direct recipients to phishing links. This is a classic credential harvesting scam designed to steal login details and compromise online shopping accounts.
Two reports specifically identify 1800 455 400 as using spoofed Coles numbers. One contributor received an SMS claiming to be from Coles with a suspicious link, while another answered a call from someone claiming to represent Coles customer service. Both scenarios involved requests for passwords, email addresses, or verification codes.
What Callers from 1800 455 400 Claim
Contributors report receiving calls from 1800 455 400 with a thick Indian accent claiming to be Coles customer service staff. The caller in one report stated there had been "no unauthorized logins" to the account, then immediately instructed the recipient to change their password. This contradiction is a red flag for social engineering.
Another report describes an unsolicited security code being provided by the caller from 1800 455 400, followed by a request for the recipient's full name and email address. SMS reports indicate texts claiming to be from Coles, with phishing links embedded and instructions to reply or click through.
The requests for personal information follow a pattern: callers ask for full name, email, and password change instructions. One contributor noted the caller offered no logical reason for requesting email during a security-related call, suggesting data harvesting rather than legitimate account protection.
Call and Message Patterns
Reports about 1800 455 400 span multiple communication channels. Two contributors received phone calls where they answered directly, one received an SMS with an embedded phishing link, and one report involved uncertainty about legitimacy. The timing of reports ranges from July 2024 to December 2025, indicating this number or spoofed identity remains active.
The SMS variant of 1800 455 400 scams is particularly concerning because one contributor explicitly noted they checked the number before clicking the link or replying. This defensive behaviour suggests the phishing attempt was convincing enough to warrant verification.
What to Do If You Receive a Call from 1800 455 400
If 1800 455 400 calls you:
- Do not: Provide your password, email, full name, security codes, or any personal information over the phone
- Do not: Follow instructions to change your password during the call
- Do not: Return the call if the line disconnects
- Do: Hang up immediately and contact Coles directly using the number on your receipt or official Coles website
- Do: Verify any account concerns by logging into your Coles account directly (not via a link provided by the caller)
- Do: Block 1800 455 400 on your phone
Legitimate Coles customer service will never ask you to change your password during a call, request your email address unsolicited, or provide security codes.
What to Do If You Receive an SMS from 1800 455 400
If 1800 455 400 sends you an SMS:
- Do not: Click any links in the message
- Do not: Reply to the SMS or engage with the number
- Do: Delete the message immediately
- Do: Report the SMS as spam by forwarding it to 0429 999 888 (ACMA spam reporting)
- Do: Contact Coles directly via their official website or app to verify the message is not legitimate
- Do: Block 1800 455 400 in your phone settings
How to Report 1800 455 400
If you receive calls or SMS from 1800 455 400, report the activity to Australian authorities:
- Scamwatch: Report the scam at scamwatch.gov.au with details of what the caller claimed and requested
- ACMA (Australian Communications and Media Authority): Lodge a complaint at acma.gov.au or report spam SMS to 0429 999 888
- Coles: Contact Coles directly through their official website or customer service line to report the fraudulent use of their brand
- Reverseau: Contribute your experience to this page to help other Australians identify 1800 455 400 as a scam number
Each report strengthens the community intelligence on 1800 455 400 and helps protect other Australians from credential theft.
Help others by sharing your experience with 1800 455 400!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Just got text from this number claiming to be form Coles, glad I decided to check number out before clicking on the link/reply number in text!
Spoofed Coles number, thick Indian accent, asked for full name and email, claimed no unauthorized logins and told me to change password
Trying to verify if this was genuinely from Coles
Said they were Coles Customer Service and gave security code unsolicited
Help others by sharing your experience with 1800 455 400!
WRITE A REVIEWFrequently Asked Questions
Is 1800 455 400 a real Coles number?
No. Community reports confirm 1800 455 400 is a scam number spoofing Coles. Real Coles customer service numbers are listed on the official Coles website. Never call back a number that claims to be Coles unless you initiated the contact yourself using an official Coles phone number. If 1800 455 400 calls you, hang up and contact Coles directly.
What should I do if I already provided my password to 1800 455 400?
Change your Coles account password immediately by logging into your account directly on the Coles website (not via a link from the caller). Use a strong, unique password. Check your recent account activity for unauthorized purchases. Monitor your email for suspicious account notifications. Consider placing a fraud alert with your bank if you've linked payment methods to Coles. Report the incident to Scamwatch at scamwatch.gov.au.
Why did the caller from 1800 455 400 mention 'no unauthorized logins' before asking me to change my password?
This is a social engineering tactic. By mentioning no unauthorised logins, the caller creates false reassurance to lower your guard. Then requesting a password change immediately after contradicts that reassurance and is designed to confuse you into compliance. Legitimate Coles security staff would never use this contradictory approach. If 1800 455 400 or any number uses this tactic, hang up and verify directly with Coles.
I clicked a link in an SMS from 1800 455 400. What should I do?
Do not enter any information on the page that appears. Close the browser immediately and do not submit any forms. Change your Coles password right away using the official Coles website or app. Monitor your account for suspicious activity. Report the SMS to ACMA by forwarding it to 0429 999 888. Report the phishing link to Scamwatch at scamwatch.gov.au. Your device may have been exposed to malware; consider running a security scan.
How can I verify if a call claiming to be from Coles is legitimate?
Hang up on any unsolicited Coles call, even if 1800 455 400 or another number is displayed. Do not use any callback number the caller provides. Instead, find the official Coles customer service number on your receipt, a Coles email, or the official Coles website. Call that number directly to verify whether they attempted to contact you. Legitimate Coles staff will never ask for your password, email, or security codes during a call.
Should I block 1800 455 400 on my phone?
Yes, absolutely. Block 1800 455 400 immediately in your phone settings so future calls and SMS from this number are filtered. Most phones allow you to block numbers in your call history or contacts. After blocking, also report 1800 455 400 to Scamwatch and ACMA so authorities can track the scam and protect other Australians.