1800 343 171 - 1800343171: ANZ Bank Impersonation Scam

• Scam

Community reports for 1800 343 171 (1800343171): ANZ impersonation scam via email, SMS and calls requesting personal details and KYC information.

ANZ Bank Impersonation Reports for 1800 343 171

Four contributors have reported receiving contact from 1800 343 171 (also written as 1800343171) in connection with fraudulent ANZ Bank impersonation attempts. The scam operates across multiple channels: emails with fake ANZ letterhead, SMS messages claiming urgent account verification, and phone calls requesting sensitive personal and financial information. Contributors describe the callers as evasive and requesting information be sent to email addresses located in India, which is a major red flag that this is not legitimate ANZ correspondence.

The core tactic involves impersonating ANZ Bank to create false urgency around account security reviews and Know Your Customer (KYC) compliance. One contributor received a physical letter appearing to come from ANZ directing them to call 1800 343 171 and provide their details - they correctly identified this as suspicious. Another received an email about an urgent KYC review with instructions to call this number, where a female operator requested personal information but became evasive when questioned about legitimacy.

What Callers and Messages from 1800 343 171 Claim

Contributors receiving contact from 1800 343 171 report being told they need to complete an ANZ KYC (Know Your Customer) review. The scammers claim this is a routine security or compliance check required by the bank. One contributor was contacted via email referencing this KYC review and instructed to call 1800 343 171 to provide information over the phone.

When contributors engaged with the number, the operator requested personal details but displayed suspicious behaviour - becoming vague or evasive when questioned about whether the call was legitimate. One contributor was explicitly asked to send information to an email address in India, which contradicts how genuine ANZ processes operate. Another received an SMS from the same number claiming to be ANZ and directly requesting personal details.

Report Patterns and Timing

The reports about 1800 343 171 span multiple months and use varied contact methods to increase the chance of reaching victims. Physical mail with fake ANZ letterhead directs recipients to call the number. Email appears to come from ANZ regarding account security. SMS messages arrive claiming urgent account verification is needed. At least one report explicitly mentions a phone call occurring recently where the operator claimed to represent ANZ.

One contributor noted that ANZ itself had already warned them the bank will never ask for details through email, making it easier to spot the 1800 343 171 scam. The use of a freephone 1800 number adds perceived legitimacy since many Australian businesses use these numbers, but the combination of impersonation tactics, requests for sensitive data, and involvement of India-based email addresses indicates a coordinated scam operation.

What to Do If You Receive a Call from 1800 343 171

If 1800 343 171 calls you or you receive a voicemail directing you to call this number:

• Do not: Call the number, answer and engage with the operator, or provide any personal, financial, or account information
• Do not: Click links in emails or SMS messages claiming to be from ANZ that direct you to call this number
• Do not: Send information to any email addresses provided by callers claiming to represent ANZ
• Do: Hang up immediately if you answer
• Do: Contact ANZ directly using the phone number on your bank card or ANZ's official website to verify whether any legitimate account review is needed
• Do: Block 1800 343 171 in your phone settings to prevent future calls

What to Do If You Receive an SMS from 1800 343 171

If you receive an SMS claiming to be from ANZ asking for personal details or directing you to call 1800 343 171:

• Do not: Reply to the message or click any links
• Do not: Call any number provided in the SMS
• Do not: Provide account numbers, passwords, PINs, or other sensitive information
• Do: Delete the message immediately
• Do: Report it as spam by forwarding to 0429 999 888
• Do: Contact ANZ directly on a number from your bank card to confirm the message was not legitimate

How to Report 1800 343 171

If you have been contacted by 1800 343 171 or received correspondence attempting to impersonate ANZ, report it to the following authorities:

• Report the scam to Scamwatch at scamwatch.gov.au - provide details of how you were contacted and what information was requested
• Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au for phone and SMS-based scams
• Contact ANZ directly and report the impersonation attempt through their official fraud reporting channels
• Report to ReportCyber at cyber.gov.au if the scam involved phishing emails or malicious links
• Share your experience on Reverseau to help other Australians identify this scam number

Frequently Asked Questions