1800 231 262 - 1800231262: Optus Impersonation Scam

• Suspicious
• Unknown
• Legit
• Scam

Community reports for 1800 231 262 (1800231262): SMS scams falsely claiming Optus account transfers, requesting 6-digit codes via phishing links.

Optus Impersonation Scam Reports for 1800 231 262

Seven contributors have reported SMS scams from 1800 231 262 (also written as 1800231262) impersonating Optus. The scam involves messages falsely claiming the recipient has requested to transfer their mobile number to Optus, followed by requests to click a link and enter a six-digit confirmation code within a tight timeframe.

Four separate reports about 1800231262 specifically mention impersonation tactics combined with phishing links designed to harvest sensitive account codes. Contributors noted poor grammar in the messages and, in one case, the recipient was already an existing Optus customer, making the transfer claim impossible.

What Callers from 1800 231 262 Claim

The SMS messages from 1800 231 262 claim the recipient has initiated a mobile number transfer to Optus. One contributor received multiple messages in quick succession, with the scammer requesting entry of a six-digit code "within 10 minutes" to create artificial urgency. Another recipient reported receiving two text messages saying they had "requested to switch to Optus" and asking for confirmation codes, despite never making such a request.

Contributors noted the message content from 1800231262 contained grammatical errors and suspicious phrasing inconsistent with official Optus communications. One report mentioned the sender claimed to be from Optus yet the message quality and demands raised immediate red flags. Multiple reports describe the scammer targeting existing Optus customers, which suggests they may have access to customer lists or are sending broad phishing campaigns across known carriers.

Report Patterns and Timing

Reports about 1800 231 262 span from July 2024 through November 2025, indicating this scam number remains active. The majority of reports came via SMS channel, with contributors reporting receiving multiple messages in rapid succession from the same number. One contributor specifically mentioned receiving 5 messages from what appeared to be Optus, prompting them to contact their actual carrier directly rather than following the scam message's instructions.

The frequency and persistence of 1800231262 reports suggest this is an ongoing scam operation. Contributors described the scam as still active as recently as late November 2025, with the phishing tactic unchanged across all reports.

What to Do If You Receive an SMS from 1800 231 262

If 1800 231 262 sends you an SMS:

• Do not: Click any links in the message, enter any codes, or reply to the SMS
• Do not: Call the number shown in the message
• Do: Contact your actual carrier directly using the phone number on your bill or official website to verify whether you initiated any account changes
• Do: Delete the message immediately
• Do: Block 1800231262 on your device
• Do: Report the SMS as spam by forwarding it to 0429 999 888

If you have already entered a six-digit code or other information from 1800231262, contact your carrier's fraud team immediately and monitor your account for unauthorised activity.

How to Report 1800 231 262

Report this Optus impersonation scam through multiple Australian government channels:

• Scamwatch (scamwatch.gov.au) - lodging a report helps identify emerging scam patterns
• ACMA (acma.gov.au) - the Australian Communications and Media Authority manages complaints about unwanted SMS
• ReportCyber (cyber.gov.au) - for phishing and credential harvesting attempts
• Forward the SMS to 0429 999 888 to flag it as spam with your carrier

You can also contribute your experience on Reverseau by reporting 1800 231 262 directly. Community reports help other Australians recognise and avoid the same scam.

Frequently Asked Questions