1800 104 731 - 1800104731: Auto & General Insurance Impersonation Scam

• Scam
• Legit
• Unknown
• Suspicious

1800 104 731 (1800104731): 9 scam reports show callers impersonating Auto & General, requesting insurance details and claiming third-party accident claims. Confirmed fake number by genuine Auto & General.

Auto & General Insurance Impersonation Reports for 1800 104 731

Contributors have reported 9 scam incidents involving 1800 104 731 (also written as 1800104731), with callers impersonating Auto & General Insurance. The pattern is consistent across multiple reports: scammers claim to represent Auto & General and reference third-party motor insurance claims, often ones the recipient never lodged. Auto & General has confirmed to at least one contributor that 1800104731 is not their legitimate contact number, suggesting sophisticated impersonation activity.

The concerning aspect across reports about 1800 104 731 is the speed of contact. One contributor noted they lodged a genuine insurance claim just hours before receiving an SMS from 1800 104 731 asking to verify details, raising questions about data handling or breach. Another received a fraudulent letter with this number, with no ABN, email address, or named contact person - typical hallmarks of scam correspondence.

What Callers from 1800 104 731 Claim and Request

Callers posing as Auto & General representatives use 1800 104 731 to request sensitive financial and personal information. Multiple reports describe SMS messages claiming the recipient is listed as a third party to a motor insurance claim, then asking for insurance details, policy numbers, or other identifying information. One contributor received an SMS asking them to call 1800104731 with the vague statement they had been named as a third party for a claim.

Phone calls from 1800 104 731 follow a different but equally deceptive script. Contributors report being asked directly if they hit someone's car or were involved in an accident. One report describes a caller using accusatory language, claiming the recipient caused a collision that never happened. Another contributor noted the caller claimed to be from an insurance company requesting private information without providing verifiable details.

Text messages from 1800 104 731 often contain phishing links designed to capture credentials. One contributor described receiving an SMS with a link they recognised as obviously fraudulent. The impersonation is deliberate and sustained - scammers use the Auto & General brand name to create false legitimacy and exploit the natural panic someone might feel if they believe they've been named in an accident claim.

Report Patterns and Communication Channels

Reports about 1800 104 731 span multiple communication methods: SMS (6 reports), phone calls (5 reports), letters (2 reports), and other channels (2 reports). SMS appears to be the primary attack vector, with messages arriving rapidly and often requesting immediate callback or link clicks. Phone calls tend to occur when someone has recently lodged a genuine insurance claim, suggesting possible timing coordination with claims submissions.

The volume and consistency of reports about 1800104731 has remained steady over nearly two years (September 2023 to December 2025), indicating this is an ongoing impersonation campaign rather than a one-off incident. Several contributors mention the oddness of receiving contact so quickly after filing a legitimate claim, suggesting scammers may be monitoring claims systems or purchasing recent claimant lists.

What to Do If You Receive a Call from 1800 104 731

If 1800 104 731 calls you claiming to represent Auto & General:

• Do not: Answer questions about accidents or claims, provide insurance policy numbers, confirm personal details, or agree to any requests for information
• Do not: Return a call to 1800104731 or any number the caller provides
• Do: Hang up immediately and contact Auto & General directly using the phone number on your insurance documents or their official website
• Do: If you have a genuine claim in progress, call your insurance broker or the insurer's verified number to confirm whether they're trying to reach you
• Do: Block 1800 104 731 in your phone settings to prevent future contact

What to Do If You Receive an SMS from 1800 104 731

SMS messages from 1800 104 731 often contain phishing links or requests to call back with sensitive information:

• Do not: Click any links in messages claiming to be from 1800104731
• Do not: Call the number or any callback number mentioned in the message
• Do not: Reply to the SMS or provide any information
• Do: Delete the message immediately
• Do: Report the SMS as spam to your telco by forwarding to 0429 999 888
• Do: If concerned about a genuine claim, contact your insurance provider using a verified number

How to Report 1800 104 731

If you receive contact from 1800 104 731 impersonating Auto & General:

• Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they investigate phone and SMS-based scams
• Lodge a report with Scamwatch at scamwatch.gov.au with details of what was claimed and how contact was made
• Contact Auto & General directly using the contact information on your policy to alert them of the impersonation
• If you clicked a phishing link or entered information, report to ReportCyber at cyber.gov.au
• Report the incident on Reverseau with details about the contact method, timing, and what was requested - community reports help identify patterns

Frequently Asked Questions