- Suspicious
13 77 78 (137778): Community report of Australia Post delivery scam email requesting $2 payment to complete parcel delivery.
Parcel Delivery Scam Reports for 13 77 78
One contributor has reported receiving an email referencing 13 77 78 (also written as 137778) as part of an Australia Post delivery scam. The email claims a parcel cannot be delivered and requests a $2 payment to proceed. This is a common variant of delivery-related fraud targeting Australian recipients who may be expecting packages.
The contributor flagged the suspicious nature of the message, noting the minimal payment amount appears designed to seem legitimate while bypassing normal postal procedures. Emails linking to 13 77 78 in this context are impersonating Australia Post communications.
How the Scam Works with 13 77 78
The contributor's report indicates the scam follows a standard delivery impersonation pattern. The email references 13 77 78 alongside claims about an undelivered parcel, creating urgency by suggesting the package cannot reach the recipient without immediate action. The request for payment to 137778 or via a linked payment method is the core fraudulent element.
Australia Post does not request payment via email links or ask customers to pay delivery fees in this manner. Legitimate Australia Post communications direct customers to track parcels through official channels at auspost.com.au.
What to Do If You Receive an Email with 13 77 78
- Do not: Click links in the email, call 13 77 78, or provide payment details
- Do not: Reply to the email or confirm your contact information
- Do: Delete the email immediately
- Do: Check your parcel status directly at auspost.com.au using your own login
- Do: Forward the scam email to abuse@auspost.com.au for reporting
- Do: Report the phishing attempt to the Australian Cyber Security Centre
How to Report Delivery Scams Referencing 13 77 78
- Report to the Australian Cyber Security Centre at cyber.gov.au
- Report to Scamwatch at scamwatch.gov.au
- Forward the phishing email to Australia Post at abuse@auspost.com.au
- Report to your email provider's abuse team if the email appears in your inbox
- Share your experience on Reverseau to help other Australians identify similar scams
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What Our Users Reviewed
This number is on an Email which is one of those missed Aus post delivery scams asking for $2 to deliver.. As if.
Help others by sharing your experience with 13 77 78!
WRITE A REVIEWFrequently Asked Questions
Is 13 77 78 a real Australia Post number?
13 77 78 (137778) is a local-rate number that appears in scam emails impersonating Australia Post. Australia Post's official customer service number is 13 77 78 for genuine inquiries, but scammers misuse this or similar-looking numbers in fraudulent emails. Never click links in unsolicited delivery emails - instead, visit auspost.com.au directly or call Australia Post's verified number independently.
Why would a scammer use 13 77 78 in a delivery email?
The contributor's report shows scammers reference 13 77 78 to appear legitimate, hoping recipients will trust an official-looking number. The inclusion of a real or plausible number alongside payment requests makes the scam more convincing. However, legitimate Australia Post will never ask for payment via email links or claim a parcel needs a $2 fee to be delivered.
What should I do if I already paid money after receiving an email mentioning 13 77 78?
Contact your bank or payment provider immediately to report the fraudulent transaction. If you paid via credit card, request a chargeback. Report the incident to Scamwatch at scamwatch.gov.au and the Australian Cyber Security Centre at cyber.gov.au. For further assistance, contact the ACMA at acma.gov.au.
How can I verify if a delivery email is genuine before contacting 13 77 78?
Do not use any phone number or link from the email. Instead, log into your Australia Post account directly at auspost.com.au or call Australia Post from a number you look up yourself (not from the email). Legitimate Australia Post will never request payment via email or ask you to click suspicious links to complete delivery.
Should I call 13 77 78 if I'm unsure about a parcel delivery email?
Only call 13 77 78 if you look up the number independently from official Australia Post sources. Do not use a phone number provided in the suspicious email. Better yet, log into auspost.com.au directly to check your parcel status, or call Australia Post using a verified number from their official website.
Why are delivery scams using numbers like 13 77 78 so common?
Parcel delivery scams targeting Australians are widespread because most people expect deliveries and trust official-looking communications. Scammers reference 13 77 78 or similar numbers to bypass suspicion. Australians should be especially cautious of unsolicited delivery emails, verify parcels through official websites, and never pay fees via email links.