- Spam
One contributor reports receiving spam SMS from 13 11 31 (131131) falsely claiming to be from Qantas using the airline's legitimate phone number format.
Qantas Impersonation SMS Reports for 13 11 31
A contributor has reported receiving a deceptive SMS from 13 11 31 (also written as 131131) that impersonates Qantas. The SMS was crafted to appear as if it came from the airline by using a number format matching Qantas's legitimate customer service line. However, the actual Qantas booking and customer service number is 13 13 13, not 13 11 31. This mismatch indicates the message from 131131 was not genuine.
The use of 13 11 31 in SMS campaigns targeting Qantas customers represents a common impersonation tactic. Scammers rely on recipients not verifying the correct contact details, instead trusting the familiar number format and airline branding in the message itself.
Why Scammers Use Numbers Like 13 11 31
The number 13 11 31 (131131) is a local-rate number serviced by several Australian telecommunications providers. Scammers favour these shared-access numbers because they appear more legitimate than random mobile numbers and are harder to track than dedicated lines. The format resembles other government and airline helplines (such as 13 13 13 for Qantas, or 13 11 28 for the ATO), making SMS recipients more likely to trust them at first glance.
What to Do If You Receive an SMS from 13 11 31
If you receive an SMS claiming to be from Qantas using 13 11 31 (131131):
- Do not: Click any links in the message, reply to the SMS, or call the number back
- Do not: Provide personal details, booking reference numbers, or payment information
- Do: Verify directly by calling Qantas on 13 13 13 using the official number from their website
- Do: Delete the SMS immediately after taking note of the sender (13 11 31 or 131131)
- Do: Forward suspicious SMS to 0429 999 888 (ACMA's spam report number) to help protect other Australians
- Do: Block the number 131131 in your phone settings if it sends further messages
How to Report SMS from 13 11 31
Reporting SMS impersonation helps Australian authorities track and shut down scam campaigns:
- Forward the spam SMS to 0429 999 888 (ACMA Spam Report)
- Report directly to Qantas through their website so they can warn other customers
- Report to Scamwatch at scamwatch.gov.au with details of the message and sender (131131)
- Report the incident to your telecommunications provider
- Submit a report on Reverseau to help contributors in your area identify this scam
How to Verify Qantas Contact Details
Always verify airline contact information through official channels rather than trusting numbers in unsolicited messages:
- Visit qantas.com.au directly (not through links in SMS)
- Call 13 13 13 - Qantas's verified customer service number
- Check your booking confirmation email from Qantas for their contact details
- Never use phone numbers provided in unexpected SMS or email messages
Help others by sharing your experience with 13 11 31!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Spam Qantas sms using 13 11 31.
Whereas the Qantas web site 13 13 13.
Help others by sharing your experience with 13 11 31!
WRITE A REVIEWFrequently Asked Questions
Is 13 11 31 actually Qantas's customer service number?
No. Qantas's official customer service number is 13 13 13. The number 13 11 31 (131131) is a separate local-rate line that scammers use to impersonate the airline. Always verify phone numbers through Qantas's official website rather than trusting numbers in unexpected SMS messages.
Why would a scammer send an SMS from 13 11 31?
Scammers use numbers like 131131 because they appear more legitimate than random mobile numbers. The local-rate format resembles other government and airline helplines, making recipients more likely to trust the message. Additionally, numbers like 13 11 31 are harder to trace than dedicated scam lines, making it easier for the scammer to operate multiple campaigns without detection.
What should I do if I already clicked a link in an SMS from 13 11 31?
If you clicked a link from 131131, do not enter any personal or payment information. Monitor your accounts for suspicious activity and consider changing your passwords for travel and financial websites. Report the incident immediately to your bank, Qantas, and ACMA at 0429 999 888. If you have already provided details, contact your bank's fraud team immediately.
How can I block SMS from 13 11 31 on my phone?
On most Australian phones, you can block a number by opening the message from 131131, selecting the option to block or report spam, and confirming. You can also add 13 11 31 to a blocked list in your phone's contacts or messaging settings. Forward the message to 0429 999 888 before deleting it to help authorities track the scam.
Can I report this SMS to Qantas directly?
Yes. Visit qantas.com.au and use their customer service contact form to report the fraudulent SMS claiming to be from 13 11 31 (131131). Include a screenshot of the message if possible. This helps Qantas warn other customers and work with authorities to prevent further impersonation attempts.
What information should I include when reporting 131131 to ACMA?
When reporting the SMS from 13 11 31 to ACMA at 0429 999 888, include the date and time you received it, the exact message content, the sender's number (131131), and whether you clicked any links. The more detail you provide about 13 11 31, the better equipped authorities are to track and stop the scam campaign.