1300 303 723 - 1300303723: Optus Impersonation Scam Reports

• Scam
• Legit
• Suspicious

Mixed reports for 1300 303 723 (1300303723). Some callers are legitimate Optus staff, but multiple contributors report impersonation scams with phishing links targeting recent order customers.

Optus Impersonation Scam Reports for 1300 303 723

Community reports for 1300 303 723 (also written as 1300303723) reveal a mixed picture: some callers are genuine Optus sales and order confirmation agents, while others are scammers impersonating Optus to steal personal details. Four contributors have flagged clear scam activity, with three describing phishing links embedded in SMS messages. The timing of these fraudulent contacts is particularly concerning - scammers appear to contact customers within hours of placing genuine Optus orders, suggesting they may have access to order data.

One contributor who received both a call from 02 9174 3000 and a follow-up SMS from 1300303723 noted the scam message used capital letters in the sender name ("OPTUS") compared to legitimate Optus SMS which use standard formatting. This contributor had previous legitimate messages from Optus to compare against, which helped them identify the fraud. Another report described callers with Indian voices in the background attempting to extract personal details while claiming to follow up on an iPhone order.

What Callers from 1300 303 723 Say and How They Operate

Scammers using 1300303723 typically reference recent orders to establish credibility. One contributor reported a caller claiming to follow up on an iPhone order placed just hours earlier, complete with order reference numbers and Optus branding. When questioned, the caller's background noise revealed multiple voices with accents, suggesting a call centre operation.

SMS-based impersonation from 1300 303 723 appears more prevalent than calls. Contributors report receiving text messages about new phone orders with reference numbers and requests to click links or call back. Several reports specifically mentioned the phishing links embedded in these messages, which closely mimic legitimate Optus communications. One contributor noted the scammer's SMS used identical formatting to real Optus messages, making it difficult to spot the difference without comparing to previous legitimate communications.

The impersonation is sophisticated enough that multiple contributors initially believed the contact was legitimate. A few reports indicate contributors only became suspicious after noticing small inconsistencies like unusual sender formatting, background noise, or requests for information that Optus already has on file.

Call and Message Patterns

Reports spanning from 2023 to early 2026 show ongoing activity from 1300303723. The scam appears to target customers shortly after they place orders - one contributor received contact within hours of ordering a new phone. SMS-based scams outnumber call-based impersonation in the reports, with three phishing link SMS incidents versus one call with personal info requests.

Several contributors have called the official Optus customer service number (133937) to verify whether 1300303723 belongs to Optus. While some confirmations came back as legitimate, the confusion itself highlights the danger - scammers are using a number close enough to official Optus channels to cause hesitation.

What to Do If You Receive a Call from 1300 303 723

If 1300303723 calls you claiming to confirm an order:

• Do not: Provide personal details, credit card information, passwords, or one-time codes to the caller
• Do not: Trust caller ID showing Optus branding - scammers can spoof numbers
• Do: Hang up and independently verify by calling Optus customer service on 133937 using the official number from your bill or the Optus website
• Do: Check your Optus account through the official app or website to see if orders are genuine
• Do: Report any suspicious calls immediately

If the caller mentions an order you just placed, this is a red flag for scammers operating in real-time. Legitimate Optus order confirmations come via email and SMS from verified channels, not unsolicited calls requesting personal information.

What to Do If You Receive an SMS from 1300 303 723

If you receive an SMS from 1300303723 about an order:

• Do not: Click any links in the message
• Do not: Call the number in the message
• Do not: Reply to the SMS
• Do: Compare the sender name and message formatting to legitimate Optus SMS you've received previously
• Do: Log into your Optus account directly through the official app or website to check for genuine orders
• Do: Forward the suspicious SMS to 0429 999 888 and report to ACMA (acma.gov.au)
• Do: Report the message to Optus directly through their official contact channels listed on your bill

Scammers frequently use order notifications as the pretext because they're timely and create urgency. Real Optus SMS messages come from the sender name "Optus" (not in capitals), and provide order tracking through the Optus app.

How to Report 1300 303 723

• Report to ACMA (Australian Communications and Media Authority) at acma.gov.au for phone impersonation and scam activity
• Report SMS phishing to 0429 999 888 (ReportCyber)
• Report the scam to Scamwatch at scamwatch.gov.au with details of what the caller claimed and any information requested
• Contact Optus directly to report the impersonation and provide details of your order (this helps Optus identify how scammers accessed your order data)
• If you clicked a suspicious link, report this to cyber.gov.au as well
• Report the number 1300303723 on Reverseau to add your experience to the community record

Frequently Asked Questions