1300 056 811 - 1300056811: Ergon Impersonation Scam

• Scam

Community report for 1300 056 811 (1300056811): Scammer impersonating Ergon technician requesting callback to pay fake utility bill.

Ergon Impersonation Reports for 1300 056 811

One contributor has reported receiving a call from 1300 056 811 (also written as 1300056811) from someone claiming to be a technician from Ergon, Queensland's electricity provider. The caller used impersonation to create false urgency around a utility bill payment, directing the recipient to call back the same number: 1300 056 811. This is a known scam pattern where criminals pose as utility company staff to trick people into making payments for bills that don't exist.

The fact that the scammer provided 1300056811 as the callback number is a critical red flag. Legitimate Ergon technicians would not ask you to call a number they provide to verify your account or process payments. This callback request tactic is designed to keep you engaged with the scammer rather than contacting Ergon directly through official channels.

What the Caller from 1300 056 811 Claimed

The contributor reported that the caller identified themselves as a technician from Ergon and claimed there was an outstanding utility bill that required immediate payment. The caller then directed them to call 1300 056 811 to process the payment. This approach exploits trust in well-known utility companies and creates artificial urgency to bypass normal verification steps.

The use of Ergon's name is particularly effective because most Queensland residents recognise it as their electricity provider. By claiming technician status, the caller added false authority to the request, making it seem legitimate. The demand for immediate payment and the provision of a specific callback number are hallmarks of utility bill scams.

Report Patterns and Timing

The single report about 1300 056 811 was received on 4 December 2025. The call came through on an answered line, meaning the contributor picked up and engaged with the scammer. The contributor was alert enough to recognise the inconsistency in the request and report it to Reverseau rather than complying with the callback instruction.

What to Do If You Receive a Call from 1300 056 811

If 1300 056 811 calls you claiming to be from Ergon or another utility provider:

• Do not: Call back the number provided by the caller, provide bank details, or process any payment based on their request
• Do: Hang up immediately and contact Ergon directly using the phone number on your latest electricity bill or their official website
• Do: Block 1300056811 in your phone settings to prevent future calls from this number
• Do: If you're unsure about a bill, log into your Ergon account online or visit an official Ergon office in person
• Do: Remember that legitimate utility companies will never pressure you to pay immediately or ask you to call a number they provide

How to Report 1300 056 811

If you receive a scam call from 1300 056 811, report it to the following Australian authorities:

• Scamwatch (scamwatch.gov.au) - Lodge a report about the impersonation scam and utility bill fraud attempt
• ACMA (acma.gov.au) - Report unwanted calls and SMS to Australia's communications regulator
• Ergon directly - Contact Ergon through their official website or your bill to warn them about the impersonation
• ReportCyber (cyber.gov.au) - If you suffered financial loss or had personal information compromised
• Reverseau - Contribute your experience with 1300 056 811 to help other Australians identify this scam

Frequently Asked Questions