- Spam
- Uncertain
One contributor reported a voicemail from 08 9677 5299 (0896775299) impersonating AGL Energy, claiming to be from LayerOne X and Isynergy.
AGL Energy Impersonation Report for 08 9677 5299
A contributor has reported receiving a voicemail from 08 9677 5299 (also written as 0896775299) claiming to be from AGL Energy. The caller identified himself as Kevin Coutinho and referenced LayerOne X and Isynergy in the message. This type of impersonation targets customers by leveraging trust in well-known energy providers to manipulate recipients into divulging account information or payment details.
The use of specific names and company references in the voicemail suggests an attempt to appear legitimate. Such impersonation tactics often precede requests for personal information, account verification, or payment arrangements. The fact that the call came through as a local Western Australian number (08 9677 5299) may have been designed to increase credibility for a Perth-area resident.
What the Caller from 08 9677 5299 Claimed
The voicemail message from 0896775299 identified the caller as Kevin Coutinho and claimed affiliation with AGL Energy. The mention of LayerOne X and Isynergy alongside the AGL reference suggests the caller was attempting to create a facade of legitimacy by name-dropping related or partnered organisations.
AGL Energy does not conduct legitimate business through unsolicited voicemail messages requesting personal or account information. If you are an AGL customer and receive similar calls, you should independently verify any claims by contacting AGL directly using the phone number on your actual energy bill or the official AGL website.
What to Do If You Receive a Call from 08 9677 5299
If 08 9677 5299 calls you:
- Do not: Return the call, provide account details, confirm personal information, or make any payments based on the caller's claims
- Do: Hang up immediately, block the number, and verify any claims independently by contacting AGL directly using the number on your bill or their official website
- Do: Be sceptical of unsolicited calls claiming to represent energy providers, even if they leave voicemails with specific names
How to Report 08 9677 5299
If you have experienced contact from 08 9677 5299 or believe you have been targeted by this impersonation attempt, you can report it to:
- Scamwatch (scamwatch.gov.au) - Australia's official consumer protection service for scam reports
- ACMA (acma.gov.au) - The Australian Communications and Media Authority can investigate suspicious phone activity
- AGL Energy directly - Notify your energy provider about the impersonation attempt so they can alert their security team
- Reverseau - Contribute your experience to help other Australians identify and avoid similar scams
Community reports like yours help other residents in Western Australia recognise and avoid these impersonation attempts targeting energy customers.
Help others by sharing your experience with (08) 9677 5299!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Automated call from power company chasing late payments
Voicemail claiming to be from AGL Energy, said name was Kevin Coutinho from LayerOne X and Isynergy
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WRITE A REVIEWFrequently Asked Questions
Is 08 9677 5299 a legitimate AGL Energy number?
No. One contributor reported that 08 9677 5299 (0896775299) left a voicemail impersonating AGL Energy staff. AGL does not conduct business through unsolicited calls asking for account details. Always verify by contacting AGL directly using the number on your bill or their official website, never by returning a call to the number that contacted you.
What should I do if the number 0896775299 calls me about my energy account?
Hang up immediately. The report from 0896775299 indicates this number is used for impersonation purposes. Do not provide any personal or account information. Instead, independently contact your energy provider using a phone number you know is genuine, such as the one printed on your latest bill.
Who is Kevin Coutinho mentioned in the voicemail from 08 9677 5299?
The voicemail from 08 9677 5299 claiming to be from Kevin Coutinho appears to be part of the impersonation attempt. This name was used to add false credibility to the scam. There is no verification that this person works for AGL Energy or any legitimate organisation.
What are LayerOne X and Isynergy mentioned by the caller from 0896775299?
The caller from 0896775299 referenced these names alongside AGL Energy, likely to create an appearance of legitimacy. The inclusion of multiple company names is a common tactic to confuse recipients and make the scam seem more credible. Do not trust these references if they come from an unsolicited call.
Why did the caller use a Western Australian number like 08 9677 5299?
Scammers often use local or regional phone numbers (like 08 9677 5299 in Western Australia) to increase the likelihood that recipients will answer and trust the call. A local number appearing on your phone makes the call seem more legitimate, even though 0896775299 has been reported for impersonation.
What should I do if I already provided information to 08 9677 5299?
Contact your energy provider immediately using a verified phone number from your bill and let them know about the call from 08 9677 5299 (0896775299). Ask them to monitor your account for suspicious activity, change any account passwords if they were disclosed, and consider placing a fraud alert on your account. You should also report this to Scamwatch (scamwatch.gov.au).