- Scam
- Suspicious
Community reports for 08 6328 9684 (0863289684): Automated Mandarin robocalls impersonating mobile service providers claiming account termination. SMS spoofing also reported.
Robocall and Impersonation Reports for 08 6328 9684
Four contributors have flagged 08 6328 9684 (also written as 0863289684) for suspicious activity involving automated calls and SMS messages. The most recent and detailed report describes a female voice recording in Mandarin claiming the recipient's mobile phone service is terminating and requesting an immediate callback. This same pattern has generated additional reports of callers speaking Mandarin about mobile service issues, alongside a suspicious SMS attempting to manipulate the recipient into updating GP details.
The combination of robocall tactics, language-specific targeting, and impersonation of telecommunications services indicates a coordinated scam campaign. One contributor noted their phone's spam detection flagged the number automatically, while another reported receiving the call despite not recognising 0863289684.
What Callers from 08 6328 9684 Say and Do
The primary attack vector for 08 6328 9684 involves an automated female voice recording in Mandarin. The recording explicitly states that the recipient's mobile phone service is terminating and pressures the caller to ring back immediately to resolve the matter. This urgency-based messaging is a hallmark of telecommunications impersonation scams.
A second contributor received a live call from 08 6328 9684 with a caller speaking Mandarin about a mobile service issue, suggesting the scam may use both automated and live caller variants.
Beyond voice calls, SMS spoofing has also been reported in connection with this number. One SMS claimed the recipient needed to update GP (general practitioner) details urgently, with the message arriving on a work phone despite the recipient being based in Brisbane while the apparent sender indicated Perth. This geographic mismatch is a red flag for spoofed messages.
Report Patterns and Recent Activity
All four reports were submitted within a six-day window (11-17 November 2025), indicating active campaign activity. The progression shows escalation across multiple contact methods: robocall, live call, SMS, and missed calls flagged as spam. Three reports involved direct contact (answered calls or received SMS), while one contributor's phone automatically tagged 08 6328 9684 as suspected spam without ringing through.
The Mandarin-language targeting suggests this campaign may be specifically focused on Chinese-speaking Australians. Two of the four reports explicitly mention Mandarin language use, while the SMS spoofing attempt (claiming to be from Perth when recipient is in Brisbane) suggests data harvesting or list-selling operations.
What to Do If You Receive a Call from 08 6328 9684
If 08 6328 9684 calls you:
- Do not: Return the call, press any numbers, or engage with the automated message
- Do not: Provide any personal information, account numbers, or payment details
- Do: Hang up immediately when you hear the Mandarin recording or unfamiliar caller
- Do: Block the number in your phone settings
- Do: Verify any service issues by contacting your mobile provider directly using the phone number on your bill or their official website, not by calling back the number that called you
- Do: Be aware that legitimate service providers never request callbacks from unsolicited calls to resolve account issues
What to Do If You Receive an SMS from 08 6328 9684
If you receive an SMS claiming to be from 08 6328 9684 or appearing to come from this number:
- Do not: Click any links in the message
- Do not: Reply to the SMS or provide any information
- Do not: Update any account details or personal information based on SMS instructions
- Do: Delete the message immediately
- Do: Report the SMS as spam to your mobile provider
- Do: Forward the SMS to 0429 999 888 (ACMA's SMS spam reporting service)
- Do: Take a screenshot of the message before deleting, in case you need it for a report
How to Report 08 6328 9684
If you've received calls or SMS from 08 6328 9684, you can report this activity to Australian authorities:
- ACMA (Australian Communications and Media Authority): Report the robocall or spam SMS at acma.gov.au. You can also forward suspicious SMS to 0429 999 888
- Scamwatch: Report the scam attempt at scamwatch.gov.au, where you can provide details about the call content and your experience
- Your mobile provider: Contact your service provider directly to report the impersonation attempt and request they block 0863289684
- Reverseau: Contribute your experience with 08 6328 9684 to help other Australians identify this number. Community reports on Reverseau are a key resource for spotting active scam campaigns
Help others by sharing your experience with (08) 6328 9684!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Female voice chinese mandarin recording mentioning your mobile phone service is terminating please call them back to resolve matter. It is a scammed.
Caller speaking Mandarin about mobile service issue
Phone tagged it as suspected spam, don't recognise the number
Message saying need to change GP details coming to work phone from Perth, I'm in Brisbane
Help others by sharing your experience with (08) 6328 9684!
WRITE A REVIEWFrequently Asked Questions
What should I do if I hear a Mandarin recording from 08 6328 9684 claiming my mobile service is terminating?
Hang up immediately without pressing any numbers or returning the call. This is a scam. Your mobile service provider will never contact you via unsolicited robocall to terminate your account. If you have genuine concerns about your mobile service, contact your provider directly using the number on your bill or their official website, not 0863289684. Do not engage with the message or callback request.
Is 0863289684 a real mobile service provider number?
No. 0863289684 is registered as a local service in Western Australia (WA) allocated to Symbio Networks. It is not an official number for any major Australian mobile provider like Telstra, Vodafone, or Optus. Contributors reporting 08 6328 9684 confirm it is being used for impersonation scams, not legitimate service support.
Why am I receiving SMS messages claiming to be from 08 6328 9684 asking me to update GP details?
This is SMS spoofing, where scammers forge the sender's number to make the message appear legitimate. One contributor received an SMS claiming to be from Perth asking for GP updates, despite being based in Brisbane. Do not click any links or provide personal information in response to such SMS. Report it to your mobile provider and forward it to 0429 999 888 for ACMA investigation.
Should I call back a number if they leave a voicemail from 08 6328 9684?
No. This is a common callback scam tactic. Even if 08 6328 9684 leaves a voicemail claiming urgent action is needed on your mobile account, do not return the call. Scammers rely on recipients calling back. Instead, contact your actual mobile provider directly using their official customer service number to verify if any issues exist with your account.
How can I block 08 6328 9684 on my phone?
On most Australian phones, you can block 0863289684 by opening the call log, finding the number, and selecting 'Block' or 'Block Number.' You can also add it to your phone's Do Not Call list. Additionally, enable spam filtering in your phone settings if available. If you're receiving repeated calls or SMS from 08 6328 9684, report it to ACMA at acma.gov.au, as persistent unwanted contact may warrant investigation.
What information might scammers already have if they're calling from 08 6328 9684?
Contributors reporting 08 6328 9684 indicate scammers may have access to your phone number and possibly your location or name. One SMS claimed to be from Perth while targeting a Brisbane-based recipient, suggesting data harvesting or purchased contact lists. If you receive calls from 0863289684, assume scammers have your phone number but do not assume they have other details. Do not provide any additional personal information, account numbers, or payment details during the call.