- Scam
- Spam
- Legit
- Suspicious
The phone number 03 9862 1412 has been reported as associated with Medibank Private, primarily engaged in customer retention tactics. Discover how to handle calls from this number and protect yourself from unwanted sales pitches.
Understanding 03 9862 1412
The phone number 03 9862 1412 / 0398621412 has garnered significant attention from users, with many identifying it as a contact linked to Medibank Private. The nature of these calls appears to be a method of customer retention following health insurance provider switches.
Classification: Telemarketer
Given the user reports, the overwhelming consensus suggests that calls from this number are related to customer retention efforts by Medibank Private. The nature of these calls can often be bothersome, as they seem designed to persuade former customers not to leave by offering alternative plans or deals.
User Insights and Analysis
- Many users report that the call is often met with silence or the call disconnects right after answering. This lack of a proper approach has left former customers frustrated, indicating that the retention tactics employed may not be effective.
- Several users noted they received calls soon after switching their health insurance. Users like one who switched to HCF expressed annoyance at the persistent outreach, suggesting the telemarketers are attempting to salvage their lost customers.
- Some users recognised the calls immediately as belonging to Medibank, proposing that these tactics are common practices as businesses focus on maintaining their customer base.
How to Handle Calls from 03 9862 1412
If you receive a call from this number, consider the following tips:
- Do not feel obligated to respond: If you suspect it to be a telemarketing or customer retention call and you are not interested, it’s perfectly acceptable to ignore it.
- Keep a record of the calls: Note the dates and details of calls received for future reference.
- Use Reverse Phone Lookup: If you're curious about who called you, using services like Reverseau can help clarify who is behind the number.
- Block the number if necessary: If the calls persist and become intrusive, consider blocking the number on your phone.
Conclusion
In summary, 03 9862 1412 / 0398621412 is a number associated with Medibank Private, aiming to reach out to customers after they have switched their health insurance providers. The nature of these calls tends to be more tactical than genuine assistance, leading to dissatisfaction among recipients. Being informed about the nature of these calls empowers you to handle them appropriately, ensuring you take control of your phone communication.
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What Our Users Reviewed
I received calls from this number, which belongs to Medibank. I switched to another insurance provider due to Medibank's poor service, but they persistently contact me even after I closed my account.
I recently switched from Medibank Private to HCF. Based on other reports, I suspect that calls from this number could be from a customer retention team. However, when I answer, there's only silence before the call disconnects, which is disappointing, especially since I hold a significant amount of shares in HCF.
I received a call from this number, but they didn't leave a voicemail. After researching the number on Google, I believe it might be Medibank Private. However, I recently switched to St Lukes for more competitive pricing and better local service, which makes me unsure if the call was actually legitimate.
I received a call from this number because I switched my health insurance provider. Instead of matching my new offer, they attempted to sell me a more expensive plan. This experience was frustrating, and I now feel that Medibank has lost my loyalty as a customer.
I typically do not answer calls from unknown numbers. After researching the number, I found that many people identified it as belonging to Medibank. I can relate to that, as I recently switched my health cover because I was unhappy with the extras, which provided low benefits since my provider wasn’t a preferred Medibank provider. The nearest preferred provider is over 3 hours away from my location.
I received a call today where the caller did not speak at all. They remained silent on the line until they eventually hung up. This seems like a tactic from a customer retention team that is not genuinely interested in providing assistance.
I answered the call from this number, but the caller hung up immediately. If it was indeed Medibank Private, it appears their employees may be making these calls just to show they are reaching out to customers. I just switched my health insurance from Medibank to HCF after being with them for over 20 years.
Medibank Private - after joining another health fund they called to convince me not to leave.
Rang my mobile and hanged up as soon as I answered. Possible scam autodial.
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About This Report
This page is part of the Reverseau Scam Intelligence Database, a community-driven dataset maintained by Reverseau since 2014. The database documents caller behaviour across Australian phone numbers based on first-hand user experiences.
Each entry is generated when individuals who received calls or messages from a number submit a report through our review form. Reports include a caller safety rating (1–5 scale) and a written account of the interaction. All submissions are moderated before publication.
The safety rating shown on this page reflects the collective assessment of (03) 9862 1412 by real users. It measures perceived caller risk, not the quality of this page. A low rating indicates that reporters consider this number likely to be associated with scam or spam activity.