- Suspicious
- Scam
- Unknown
03 9683 9999 (0396839999): Community reports identify impersonation tactics, including fake ANZ bank alerts and urgency SMS scams requesting callback.
Impersonation Reports for 03 9683 9999
Four contributors have flagged 03 9683 9999 (also written as 0396839999) for scam activity involving impersonation and phishing tactics. The most prominent pattern involves SMS messages falsely claiming to be from ANZ Bank, requesting the recipient call back regarding a card that doesn't belong to them. A second SMS report describes a message from someone claiming to be 'Amanda', using urgency language without identifying the actual organisation or purpose.
Beyond SMS, one contributor received a call from 0396839999 where the caller asked for someone named William Ford with a noticeable accent, then attempted to extract the recipient's name before being refused and blocked.
What Callers and Messages from 03 9683 9999 Claim
The SMS impersonation attempts are the most specific threat pattern. One contributor reported receiving an SMS claiming to be from ANZ Bank about an unauthorised card, designed to prompt an immediate callback. The message included no legitimate verification details and appears designed to harvest personal information or financial data once the recipient calls back.
A separate SMS report from 03 9683 9999 came from someone identifying as 'Amanda' with only the phrase 'call back it's urgent' and no context about who she represents or why. The contributor noted it had 'call centre vibes', suggesting an organised operation rather than a one-off attempt.
The voice call component involved a caller with an accent specifically asking for an individual named William Ford. When the recipient declined to confirm their identity and refused to provide their name, the caller did not pursue further contact.
Report Patterns and Tactics
Across the four reports about 0396839999, impersonation appears in two separate instances - the fake ANZ SMS and the 'Amanda' urgency message. Two reports explicitly mention phishing or information-gathering behaviour: the ANZ SMS requesting a callback (classic phishing setup) and the voice call attempting to extract the recipient's name.
The timing and channel diversity suggests a multi-vector approach. Two SMS reports occurred in February 2023 and July 2023, with a call report from early 2024, indicating sustained activity over time from this Telstra number in Victoria.
What to Do If You Receive a Call from 03 9683 9999
If 03 9683 9999 calls you:
- Do not: Confirm your name, provide personal details, or agree to any request without independently verifying the caller
- Do not: Return a call to this number if you didn't initiate contact
- Do: Hang up immediately and block the number
- Do: If a call references your bank, independently call your bank using the number on your official statements or their verified website
- Do: Let unknown calls go to voicemail - legitimate organisations will leave clear messages
What to Do If You Receive an SMS from 03 9683 9999
If you receive an SMS from 0396839999:
- Do not: Click any links in the message
- Do not: Call back the number, especially if the message claims to be from your bank or financial institution
- Do not: Reply with personal or financial information
- Do: Delete the message immediately
- Do: Block the number on your phone
- Do: Forward the SMS to 0429 999 888 (ACMA spam reporting) and include the original message
- Do: Report it to your bank directly using the contact number on your official card or statement if it claims to be from them
How to Report 03 9683 9999
Contributors can report numbers like 03 9683 9999 through multiple Australian channels:
- ACMA (Australian Communications and Media Authority): Report scam calls and SMS at acma.gov.au - this is the official regulator for telecommunications in Australia
- Scamwatch: Report the scam attempt at scamwatch.gov.au, where you can describe the tactics used
- Your bank directly: If the message impersonates your bank, contact them immediately using the number on your statement to report the fraud attempt
- Reverseau: Report your experience with 0396839999 here to help other Australians identify this pattern
Help others by sharing your experience with (03) 9683 9999!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Bloke with an accent asked for William Ford, told him he had the wrong number, tried to get my name but I said nah and hung up, blocking it
Message from Amanda saying call back it's urgent, call centre vibes, no details about who she is
Definitely a scam
Text claiming to be from ANZ about a card that isn't mine, asked me to call back
Messages appearing to be from ANZ bank trying to trick into transferring money to fraudulent account
SMS saying credit card was declined for a card I don't own
Man with English accent claiming to be from ANZ, said my credit card was compromised and three payments were being made. Number looked like a real ANZ customer number, he said his name was Mark Jacobs
Spoofing ANZ bank number and sends texts claiming 'you are speaking to ANZ'
Claimed unauthorized transactions on my bank account
Believe they may be a former ANZ employee with access to phone numbers and names, targeting people for scams
They are scammers, say they are from ANZ. Even send your phone a sms to convince you. Hang Up and call ANZ Fraud Immediately.
Help others by sharing your experience with (03) 9683 9999!
WRITE A REVIEWFrequently Asked Questions
Why is 03 9683 9999 impersonating ANZ Bank?
Impersonation of major banks is a standard phishing tactic. By claiming to be ANZ, callers from 03 9683 9999 (0396839999) trick recipients into calling back and providing financial details or card information. If you receive such a message, hang up and call your bank using the official number on your statement - never use a number from an unsolicited message.
Should I call back a message from 03 9683 9999 saying it's urgent?
No. The SMS reports about 0396839999 show that urgency language ('call back it's urgent') without identifying information is a common scam tactic to bypass your caution. Legitimate organisations identify themselves clearly in initial contact. If something is genuinely urgent from your bank, they will identify themselves and you can call them back using your official records.
What happens if I call back 03 9683 9999?
Based on reports about 0396839999, calling back plays into the scammer's plan. They will attempt to extract personal information, financial details, or verification codes. The ANZ impersonation reports specifically show the goal is to gather enough information to commit fraud or further compromise your accounts. Do not call back unsolicited numbers.
Is 03 9683 9999 a real Telstra number?
03 9683 9999 (0396839999) is allocated as a local-service Telstra number in Victoria, but this does not mean it is legitimate. Scammers can spoof, clone, or hijack legitimate number ranges. The allocation tells us the number block origin, not whether the caller is trustworthy. Contributors have confirmed scam activity from this specific number.
How do I report 03 9683 9999 to authorities?
Report 0396839999 to ACMA at acma.gov.au, where you can lodge a scam report with details of the call or SMS. You can also report to Scamwatch at scamwatch.gov.au. If the number impersonated your bank, contact your bank directly and report the fraud attempt to them as well. Reporting helps authorities identify organised scam campaigns.
Why did the caller ask for William Ford and then ask for my name?
This is a common caller qualification tactic. The caller from 03 9683 9999 likely had a list of names (or was checking if a name was in use) and asked for 'William Ford' to see if it matched. When it didn't, they tried to get your name instead - gathering information for later use or testing if the line was active. This is why you should never confirm your identity to unknown callers.