- Scam
03 9678 5300 (0396785300): Contributors report spoofed Westpac calls and automated messages claiming passport or OSHC issues with language selection prompts.
Bank Impersonation and Robocall Reports for 03 9678 5300
Two contributors have reported calls from 03 9678 5300 (also written as 0396785300) involving spoofed Westpac identity and automated messaging. Both reports indicate the caller number has been spoofed to appear as if originating from Westpac's Melbourne Central location, a common tactic used to bypass caller ID defences and create false legitimacy.
The service is allocated as a local Telstra number in Victoria, but contributors note the calls do not originate from legitimate Westpac operations. The pattern suggests coordinated use of a spoofed number combined with automated systems to target multiple Australians with varying pretexts.
What Callers from 03 9678 5300 Claim
Contributors describe voicemail messages from 0396785300 that reference different issues depending on the call. One report notes the caller changed reasons on subsequent contact attempts, mentioning passport problems in one instance and OSHC (Overseas Student Health Cover) issues in another.
The automated system from 03 9678 5300 includes language selection options, with callers instructed to press 1 for English or 2 for Chinese. This suggests the scam targets multilingual Australian communities, particularly international students or visa holders who may be unfamiliar with Australian banking processes and more likely to comply with urgent-sounding requests.
Contributors report the voicemail quality and phrasing sounded authentic enough to initially appear legitimate, relying on the spoofed Westpac number and formal tone to create credibility before requests for personal information or action would likely follow.
Report Patterns and Timing
Both reports about 03 9678 5300 came through voicemail rather than direct conversation, suggesting the caller relied on leaving messages rather than engaging contributors directly. This approach allows the scammer to control the narrative without risk of questions that might expose the deception.
One contributor noted the caller from 0396785300 had tried multiple times with different pretexts, indicating the number may be used in repeated calling campaigns. The variation in claimed issues (passport, OSHC) suggests the scammer tests different narratives to find what triggers action from recipients.
What to Do If You Receive a Call from 03 9678 5300
If 03 9678 5300 calls you:
- Do not: Return the call to the number shown, press any options in automated menus, or provide any personal information
- Do not: Assume the caller is legitimate based on the Westpac name or Melbourne Central reference
- Do: Hang up immediately if you answer
- Do: Contact Westpac directly using the phone number on your bank card or statement to verify whether they initiated contact
- Do: Block 0396785300 on your phone to prevent repeated contact
- Do: Be especially cautious if you hold a visa, are an international student, or have ongoing passport applications, as scammers may use these details to add urgency
What to Do If You Receive a Voicemail from 03 9678 5300
If you receive a voicemail from 03 9678 5300:
- Do not: Call back the number or follow any instructions in the message
- Do not: Assume the message is from Westpac even if it mentions your bank by name
- Do: Delete the voicemail after noting the number
- Do: Contact your bank directly using an official number to confirm whether they left the message
- Do: Report the message and block the number immediately
How to Report 03 9678 5300
If you receive calls or messages from 03 9678 5300, report it to Australian authorities:
- Scamwatch: Report the scam attempt at scamwatch.gov.au, including details of what was claimed and any language selection prompts you encountered
- ACMA: Report the call to the Australian Communications and Media Authority at acma.gov.au, particularly flagging the spoofed Westpac number and robocall system
- Your bank: Contact Westpac directly to report the spoofed calls claiming to be from them
- Reverseau: Contribute your own report about 0396785300 to help other Australians identify this number and protect your community
Help others by sharing your experience with (03) 9678 5300!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Voice message sounded like it came from Westpac Melbourne Central but number's been spoofed, definitely spam
From Melbourne, always different reason for calling, passport issues or OSHC, press 1 for English or 2 for Chinese
Help others by sharing your experience with (03) 9678 5300!
WRITE A REVIEWFrequently Asked Questions
How can I tell if a call claiming to be from Westpac is actually from 03 9678 5300?
Legitimate Westpac calls will not come from a spoofed number like 03 9678 5300. If you receive a voicemail mentioning Westpac or your account, hang up and call Westpac directly using the number on your card or statement. Scammers use 0396785300 specifically because the spoofed Melbourne Central reference creates false legitimacy. Do not rely on caller ID or the name shown, as spoofing makes these unreliable.
What should I do if 03 9678 5300 mentions my passport or visa status?
Contributors report that 0396785300 mentions passport and OSHC issues to target visa holders and international students. If any call claims urgency about your visa or passport status, this is a major red flag. Hang up immediately and contact the relevant Australian government agency directly using official contact details from their website. Never press menu options or provide information to callers from 03 9678 5300.
Is 03 9678 5300 actually a Westpac number?
No. While 0396785300 is allocated as a local Melbourne Telstra number, contributors report the number has been spoofed to appear as though it originates from Westpac. This is a common scam tactic. Westpac's actual customer service numbers are different and available on the official Westpac website or your bank statements. Do not call back any number that called you claiming to be Westpac.
Why does the voicemail from 03 9678 5300 offer language options in English and Chinese?
Scammers using 0396785300 deliberately target multilingual communities, particularly international students and visa holders who may be less familiar with Australian banking and government processes. By offering a Chinese option, they increase the likelihood of engagement from non-English-speaking Australians who might be more vulnerable to urgency tactics. This is a deliberate targeting strategy.
What does it mean that 03 9678 5300 tried multiple times with different pretexts?
Contributors note that the caller from 0396785300 mentioned different issues (passport, OSHC) on separate contact attempts. This indicates the scammer is testing which scenario triggers action. They may have multiple versions of the same scam to see what works best on each person. This repeated contact with changing stories is a hallmark of organised scam operations using spoofed numbers.
What should I do if I already responded to a call from 03 9678 5300?
If you have already engaged with 0396785300 or the voicemail system, take these steps immediately: block the number, do not send any money or information, and contact your bank and relevant government agencies to confirm no fraudulent activity has occurred. Report the incident to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) to alert authorities. If 03 9678 5300 obtained personal details, consider placing a fraud alert with relevant agencies.