03 9649 4930 - 0396494930: AGL Impersonation Reports

• Suspicious
• Spam
• Legit

Community reports for 03 9649 4930 (0396494930) describe callers impersonating AGL with false energy and NBN offers using urgency tactics.

AGL Impersonation Reports for 03 9649 4930

Six contributors have reported activity from 03 9649 4930 (also written as 0396494930), with the majority flagging impersonation of AGL's complaints and sales departments. Two reports specifically mention callers claiming to represent AGL while offering energy deals, NBN plans, or mobile services exclusively to AGL customers. The impersonation tactic appears deliberate, with one contributor noting the caller cited a legitimate AGL complaints phone number (1800 775 329) to establish credibility before pivoting to upsell offers.

One contributor with an actual escalated complaint at AGL received a voicemail from 0396494930 claiming to be from the AGL complaints department. After cross-referencing with other reports about this number, the contributor concluded that scammers had likely spoofed AGL's identity to target people with existing complaints. This method exploits vulnerability, targeting customers already frustrated with AGL's service.

Notably, one report confirms 03 9649 4930 was legitimate AGL complaints resolution contact, suggesting the number may have been reassigned or the contributor's account details were already known to AGL at that time. However, the predominant pattern across five other reports involves false impersonation with persistent sales tactics.

What Callers from 03 9649 4930 Claim

Contributors describe callers from 03 9649 4930 making several false claims. One caller offered an exclusive NBN and mobile plan package purportedly available only to existing AGL customers. When questioned why the plan could not be accessed through the official AGL app, the caller made excuses and avoided direct answers, a common deflection tactic in scam calls.

Another report describes a call offering a great deal on internet and power bills without specifying the actual plan details or pricing. One contributor received a voicemail from someone claiming to represent AGL's complaints department, citing the legitimate 1800 775 329 number to establish false legitimacy before attempting to pitch services.

The persistence of calls from 03 9649 4930 is notable. One contributor made a formal complaint with AGL and explicitly requested an email response, yet the number 0396494930 called instead. This disregard for stated communication preferences aligns with telemarketing and scam patterns rather than legitimate customer service.

Call Patterns and Timing

Reports span from November 2023 to October 2025, indicating prolonged activity from this number. The breakdown shows two voicemails (including one silent call), three answered calls, and one legitimate interaction. The presence of both voicemail and call-answered reports suggests the caller is willing to leave messages and persist when someone answers.

One report mentions receiving a call from 03 9649 4930 and a separate Brisbane number with the same person, indicating either call forwarding or multiple spoofed numbers used by the same operator. This multi-number approach is typical of organised scam operations attempting to evade blocking. The calls occurred at various times, with one recorded at 01:53:50 and another at 03:42:31, suggesting no particular time-of-day pattern.

What to Do If You Receive a Call from 03 9649 4930

If 03 9649 4930 or 0396494930 calls you:

• Do not: Accept offers to enrol in NBN, mobile, or energy plans; provide bank details, credit card information, or personal data; be reassured by citation of legitimate AGL phone numbers
• Do: Hang up immediately if the caller cannot explain why you cannot access the offer via the official AGL app or website; verify any AGL communication by calling the official number on your latest bill or the AGL website directly; note the exact time and content of the call
• Block the number: Add 03 9649 4930 to your phone's block list to prevent repeated contact
• Do not return calls: Scammers may use this number as a spoofed caller ID; any legitimate callback should use numbers you independently verify

What to Do If You Receive an SMS from 03 9649 4930

If 0396494930 sends you a text message:

• Do not: Click any links in the message; reply to the SMS; provide personal or financial information
• Do: Take a screenshot of the message content and timestamp; forward the SMS to 0429 999 888 (ACMA spam reporting); delete the message after reporting
• Block and report: Block 03 9649 4930 in your messaging app and mark it as spam or scam

How to Report 03 9649 4930

If you receive calls or messages from 03 9649 4930 (0396494930) claiming to be from AGL or offering energy and NBN deals:

• Report to ACMA (Australian Communications and Media Authority): Visit acma.gov.au and use their online complaint form to report the number and describe the impersonation or scam attempt. ACMA tracks patterns and can take enforcement action against repeat offenders.
• Report to Scamwatch: Visit scamwatch.gov.au and submit a report with details of what the caller claimed and when the call occurred. Scamwatch publishes alerts about active scams and helps warn other Australians.
• Contact AGL directly: Call AGL customer service on the number listed on your official bill or visit agl.com.au to report that their number or identity is being impersonated. AGL can flag your account and may issue a public warning.
• Report to ReportCyber: If the scam involved any attempt to access your online accounts or banking, visit cyber.gov.au to report the incident to Australia's cybercrime reporting service.
• Add your report to Reverseau: Share your experience with 03 9649 4930 on this page to help other Australians identify and avoid the same scam.

Frequently Asked Questions