- Scam
- Spam
- Suspicious
- Legit
Community reports for 03 9649 4909 (0396494909): Callers falsely claim AGL affiliation, request personal details, send suspicious codes. AGL confirmed number is not theirs.
AGL Impersonation Scam Reports for 03 9649 4909
Multiple contributors have reported calls from 03 9649 4909 (also written as 0396494909) where callers impersonate AGL staff to solicit customer information and push energy plan switches. The critical finding: AGL has directly confirmed to contributors that this number is not associated with them. Despite this, 0396494909 continues to generate reports using AGL branding and terminology to appear legitimate.
Nine separate reports about 03 9649 4909 specifically flag impersonation tactics. Contributors who contacted AGL's official line to verify discovered the calls were fraudulent, yet the pattern persists with callers claiming to be from "AGL Anytime" or "AGL customer retention" departments.
What Callers from 03 9649 4909 Claim and Request
Callers from 03 9649 4909 typically open with energy plan promotions, claiming to offer better rates or special discounts. One contributor reported the caller from 0396494909 insisted they had a superior electricity plan available, though the actual benefits didn't materialise. When questioned or when contributors declined the offer, callers have exhibited evasive behaviour: one hung up immediately after being asked for their account number, unable to provide it.
The pattern escalates beyond the initial sales pitch. One contributor described receiving a call from 03 9649 4909 where, after declining the offer, the caller began texting codes to their phone. Another report noted the receipt of a suspicious $175 account credit, suggesting potential account access or data harvesting once personal details are shared.
Several reports mention callers from 0396494909 requesting personal information including account numbers, last names, and suburbs. Multiple contributors specifically noted the caller already knew their full name and suburb before asking, indicating possible data breach sourcing or prior victim targeting.
Call Patterns and Frequency
One contributor reported receiving up to five calls per day from 03 9649 4909 over several weeks, with no voicemail left on any attempt. This aggressive calling pattern contrasts sharply with legitimate AGL communications. Another contributor described receiving two hang-ups in succession from 0396494909, consistent with automated dialling systems testing for answering machines or valid numbers.
A separate report documented voices speaking Chinese in the background during a call from 03 9649 4909, with nobody responding to greetings, suggesting an overseas call centre operation. Multiple contributors specifically mentioned the caller appeared to be based in the Philippines or another offshore location, evident from accent and background noise patterns during calls from 0396494909.
What to Do If You Receive a Call from 03 9649 4909
If 03 9649 4909 calls you:
- Do not: Answer with your full name, provide account numbers, share personal details, or return the call if you miss it
- Do not: Click any links, download files, or act on urgent requests for verification
- Do: Hang up immediately and block the number
- Do: If you're an AGL customer, contact AGL directly using the number on your official bill or their website to verify any offer
- Do: Report the call and any information shared to Reverseau and relevant authorities
What to Do If You Receive an SMS from 03 9649 4909
If you receive a text message from 0396494909:
- Do not: Click any links or codes sent
- Do not: Reply to confirm your number is active
- Do: Delete the message immediately
- Do: Forward the SMS to 0429 999 888 (ACMA spam reporting) and block the number
- Do: Screenshot the message before deleting, in case you need it for a scam report
How to Report 03 9649 4909
Report this number and your experience through multiple channels:
- Scamwatch (scamwatch.gov.au) - Report the impersonation scam with details of what information was requested
- ACMA (acma.gov.au) - File a complaint about the calling behaviour and false AGL claims
- ReportCyber (cyber.gov.au) - If any codes, links, or suspicious credits were involved
- AGL directly - Contact them via your official account or their website to report the impersonation and any suspicious activity on your account
- Reverseau - Add your report to help other Australians identify this number; your contribution strengthens community intelligence
Help others by sharing your experience with (03) 9649 4909!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claimed to be from AGL trying to sell a better deal. when I said no, they started texting me codes. guy hung up on me
several calls from this number, antivirus flagged as scam twice, don't answer. if it was AGL they'd email or text my account
This number is actually AGL, energy company
AGL telemarketer from overseas trying to switch me to different electricity plan claimed it was better, didn't actually give better benefits for me
Received a $175 credit to my account which seems suspicious, might be a scam
Voices in background speaking Chinese, nobody responded when I tried to greet them
Missed call, no voicemail
Scam call supposedly from AGL, couldn't provide my account number when asked
Called twice and hung up immediately both times
I have received up to 5 calls a day from this number for a few weeks. I haven’t answered the calls because I didn’t recognise the number and they’ve never left a message.
AGL confirmed they wouldn't call about promotions, only email
Definitely scam, contacted AGL who confirmed number not associated with them
Likely scam, using legitimate sounding company phone numbers like AGL Anytime
aGL customer retention trying to enroll me in a special saver plan. verified it was legit by calling AGL's official number. they had my account number and other details. asked for my last name and suburb
call center likely from Philippines, claimed to be AGL, offered cheaper energy plan, hung up when I said I'd check website
Called once or twice daily over last few days, no voicemail. called back and line disconnected immediately
Hangs up immediately when I answer. frustrating, no idea why they bother calling
caller knew my name, claimed to be from AGL offering cheaper rate, asked me to listen to their pitch, hung up when I said I was busy
Called at 5:16 PM on Friday, didn't recognize the number so didn't answer. no voicemail left. googled the number and found it linked to scam activity. blocked
Long pause after I answered, claimed to be from AGL and asked me to confirm personal details
Call lasted 3 seconds before hanging up, blocking the number
bloke with Indian accent claimed to be from AGL, asked about energy usage then wanted personal info, sent fake AGL text with links
Called twice on different occasions, no voicemail left
Multiple calls over several days, no messages, called back and got AGL Anytime, seemed like energy plan review
Caller identified as AGL requesting all my details about cheaper plan, avoided questions about proving identity
Caller claimed money was withdrawn from my bank account
Female operator claiming to be from AGL checking on gas service, AGL confirmed they don't make unsolicited calls, likely scam
missed call night before, called back in morning, bad connection with foreign accent, couldn't understand so hung up
Two brief missed calls Friday and Saturday claiming to be from AGL, I don't have any services with them
Three calls within two days, ignored all, no voicemail left, blocked the number
No messages when they call, blocking to prevent future calls
Called claiming to be from AGL, contacted AGL to verify and they confirmed they made no such call, likely hacker trying to extract info
called twice within 15 minutes, spam blocker app stopped alerts, can't find info about the number
Help others by sharing your experience with (03) 9649 4909!
WRITE A REVIEWFrequently Asked Questions
Is 03 9649 4909 actually AGL?
No. Multiple contributors have contacted AGL directly and confirmed that 03 9649 4909 (0396494909) is not associated with AGL's legitimate phone lines. AGL confirmed they do not use this number for outbound promotional calls and only contact customers via email or through their official account portal. Any AGL communication from 0396494909 is impersonation.
What should I do if I already shared information with 0396494909?
Contact AGL immediately using the number on your official bill to review your account for suspicious activity. If you provided banking details, credit card information, or passwords, contact your bank and monitor your accounts. Report the call to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au). If codes or links were sent to your phone from 03 9649 4909, consider reporting to ReportCyber (cyber.gov.au) as well.
Why do callers from 03 9649 4909 already know my name and location?
Several contributors reported that callers from 0396494909 knew their full name and suburb before asking for it, suggesting the scammers have access to leaked customer databases or purchased contact lists. This is common in impersonation scams. Do not assume the caller is legitimate because they have partial information about you.
Is the $175 credit to my AGL account from 03 9649 4909 a scam?
One contributor reported receiving a $175 credit after contact from 03 9649 4909, which they flagged as suspicious. This could be a tactic to build false trust before requesting larger financial details, or a sign of unauthorised account access. Contact AGL directly using your official bill's number to verify any credits and review your account security.
What does it mean when 0396494909 calls and hangs up immediately?
Contributors have reported receiving multiple hang-ups in quick succession from 03 9649 4909, often with voices speaking Chinese or background call centre noise. This pattern is typical of automated dialling systems testing whether a number is active and answered by a person. Do not call back, as this confirms your number to the scammers.
How do I report 03 9649 4909 to protect other Australians?
Report 0396494909 to Scamwatch (scamwatch.gov.au), ACMA (acma.gov.au), and Reverseau with as many details as you remember: what the caller claimed, what information they requested, any codes or links sent, and the time of the call. Your report helps other Australians recognise this number as impersonation and avoid becoming victims.