- Suspicious
- Scam
- Legit
- Spam
- Uncertain
- Unknown
03 9649 4842 (0396494842): Community reports reveal persistent AGL impersonation scams requesting personal details and ID verification. Contributors report callers using names like 'Rain' with poor English and high-pressure tactics.
AGL Impersonation Scam Reports for 03 9649 4842
Multiple contributors have flagged 03 9649 4842 (also written as 0396494842) for fraudulent AGL impersonation. The pattern involves callers claiming affiliation with AGL, requesting personal information and identity documents, then disconnecting when questioned. Of 22 total reports, six contributors specifically identified this as a scam, with five reports citing impersonation tactics and three mentioning requests for personal details.
One contributor reported a caller named "Rain" who called from multiple numbers claiming to be from AGL with service offers. The contributor handed over personal details before realising the deception. Another report described a caller who already had the recipient's first name, creating false legitimacy before pivoting to requests for ID documentation. A contributor who nearly fell victim to this scam on 03 9649 4842 became suspicious when the caller pushed aggressively for identity verification, ultimately recognising it as fraudulent.
What Callers from 03 9649 4842 Claim and How They Operate
Callers from 0396494842 typically open conversations claiming to represent AGL with service updates, offers, or account issues. Several reports note callers mention internet and mobile services, using these topics to establish apparent legitimacy. Once engagement begins, the pattern shifts toward personal information gathering.
Contributors describe several consistent red flags in calls from 03 9649 4842. One report notes the caller "spoke poor English," which the contributor identified as inconsistent with official AGL communications. Another describes a caller disconnecting after 5 seconds but with audible background noise (dog barking), suggesting coordinated calling activity rather than individual service queries. Multiple reports from 0396494842 show callers hanging up when challenged or questioned about verification details.
High-pressure tactics emerge in reports about 03 9649 4842. One contributor noted the caller was "very pushy" about internet and mobile offers and mentioned calling back later, creating artificial urgency. Another reported receiving calls from this number every day over consecutive weeks without voicemail messages, suggesting systematic contact patterns rather than legitimate service follow-ups.
Call Patterns and Contributor Experiences
Reports spanning from 2022 through 2026 show persistent activity from 03 9649 4842. A contributor noted they have been ignoring calls from this number since 2022, indicating long-term operational history. More recent reports from late 2025 describe daily calls and calls occurring twice daily without messages, suggesting intensified contact attempts.
The channel breakdown reveals callers from 0396494842 use multiple contact methods. Most reports involve answered calls where the impersonation and information requests occur. Some contributors report missed calls with no voicemail, creating uncertainty about caller intent. One report describes a voicemail claiming to be from AGL after missed calls, adding a layer of false legitimacy to follow-up contact.
Notably, one contributor reported receiving what appeared to be a legitimate AGL service call from this number. This contributor verified the details independently by calling AGL's official number and confirmed the call was genuine. This report highlights the difficulty in distinguishing fraudulent calls from legitimate ones, particularly when scammers successfully mimic AGL's communication patterns.
What to Do If You Receive a Call from 03 9649 4842
If 03 9649 4842 calls you:
- Do not: Provide personal information, ID documents, banking details, or passwords to anyone claiming to be from AGL or any other organisation
- Do not: Confirm your details even if the caller already knows your first name or address
- Do not: Return a call to a number provided by the caller
- Do: Hang up immediately if the caller becomes aggressive or pushy
- Do: If you have genuine AGL services, contact AGL directly using the number on your official bill or their website rather than any number provided during the call
- Do: Let the call go to voicemail if you don't recognise the number
- Do: Block 0396494842 in your phone settings to prevent repeated calls
How to Report 03 9649 4842
If you receive scam or impersonation calls from 03 9649 4842, report the activity to Australian authorities:
- Scamwatch (scamwatch.gov.au) - Report the scam attempt with details of what the caller claimed and any information you provided
- ACMA (acma.gov.au) - The Australian Communications and Media Authority investigates telecommunications fraud and can take action against persistent offenders
- ReportCyber (cyber.gov.au) - If you provided personal or financial information, report to the national cybercrime reporting service
- AGL directly - Contact AGL through your official account or their publicly listed customer service number to report the fraudulent use of their brand name
- Australian Federal Police - For serious fraud or identity theft concerns, you can lodge a report with the AFP
- On Reverseau - Share your experience with this number to help other Australians recognise the pattern
Help others by sharing your experience with (03) 9649 4842!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Been ignoring calls from this number since 2022
Bloke named Rain claiming to be from AGL with offers, called from two different numbers. gave him my details
Claimed to be from AGL, called yesterday about internet and mobile, very pushy, said they'd call back later
Couple of missed calls, no message left, turns out it's AGL marketing I never signed up for, blocked it
AGL using phone number info for marketing calls
Caller kept trying to scam people, had my first name which made it suspicious
Getting calls from this number every day
Calling twice a day past few days without leaving message
Caller asked me to send my ID. claimed to be from AGL but realised it was a scam when they pushed for identity verification
Called three times today, each call disconnected after about 5 seconds, heard dog barking in background but nobody spoke
From AGL about service I signed up for. call disconnected so panicked and called AGL back through official number. confirmed all details and deal were legitimate
Three calls, hung up each time. called back and got voicemail claiming to be AGL, unsure if spam or real
Caller claimed to be from AGL but spoke poor English, mentioned service delay, all red flags for scam
Blocked this number
Didn't pick up, they didn't leave voicemail, raises suspicions
AGL phone and internet sales.
Confirmed with AGL this number doesn't belong to them, appears to be a scam
Caller named Vishal claiming to be from AGL, refused to give office location citing privacy
Didn't leave voicemail, seems like scammer trying to lure me
Man claimed to be from AGL saying I had overdue bill, but my AGL account closed years ago
Persistent sales call offering agl nbn and mobile plans, continued pushing despite saying i had better plan
sales call from AGL trying to sell NBN and mobile plans, very persistent despite saying I have a better plan, seemed disappointed when I said I'd call in a month
Already blocked this number but it reached me again with a scam call
AGL sales.
Selling National Broadband Network and mobile plans.
Called me 4 times in one day.
First call I said no thank you.
Second call was asking if I had thought about what they said on the previous call, again said no thank you.
Third call tried to sell me National Broadband Network again.
Fourth call was asking if I had considered what they tried selling in previous 3 phone calls.
Bit annoying.
Called AGL and they confirmed the number is legitimate, they'd tried calling me about NBN
AGL marketing team about new phone and NBA deals, checked account and confirmed offers matched, verified number with AGL
Missed call, no voicemail left
I'm an AGL customer and when I'm late paying they call from this number. Pretty sure it's a legit AGL call centre but they try to upsell. Probably get commission
Believe this number is linked to a scam like many others have reported
Two calls from this number with voicemails but callers never identified themselves
Noticeable delay when I answered, hung up and blocked straight away
Verified on AGL website they don't make unsolicited cold calls, this is definitely a scam
this is AGL expanding into internet and phone services. They're calling potential customers. Just decline if not interested
Caller claimed to be from AGL offering NBN and mobile discounts, started asking about internet usage so I hung up
Agent claiming to be from AGL offered free SIM card, pushed Wi-Fi services, hung up when I kept saying no
Caller kept contacting about mobile phone chip despite me saying I'm not interested, very unwelcome
AGL calling about discounts on gas and electricity bills plus bonus payments. Polite, offered to send email with offer details
Call trying to switch internet and mobile to AGL, already an AGL customer so unsure if legitimate
22/4/22!
Just got a call from (03) 9649 4842! This was on Mobile phone! No message nor spoken "AI" or "HUMAN"
Voice "Recognition"? (number gave Australia prefix > +61 3 9649 4842? Nearly tempted to "PICK UP"
But chose to "Wait"! Suggestion claim, s report, s possibly this "Credible" number being somewhat seconded for use as a "SCAMMER"! (Would it be TELSTRA connected theoretically?)
This is just an AGL marketing team trying to sell add on products - waste of time - ignore.
Multiple calls to mobile and landline but no voicemail, unsure if scammer, charity, or call center
Help others by sharing your experience with (03) 9649 4842!
WRITE A REVIEWFrequently Asked Questions
Is 03 9649 4842 a real AGL number?
No. While callers from 03 9649 4842 claim to represent AGL, multiple scam reports indicate this is fraudulent impersonation. The number is allocated as a local Telstra service in Victoria, but is being used by scammers. If you need to contact AGL, use the number on your official bill or their website, not any number provided during an unsolicited call. One contributor verified their call through AGL's official channels and confirmed 0396494842 was not a legitimate AGL contact number for their situation.
Why do callers from 0396494842 already know my first name?
Contributors report that callers from 03 9649 4842 have personal information including first names and suburbs before calling. This suggests the scammers are using data from previous data breaches, purchased contact lists, or public records. Having your name does not mean the call is legitimate. In fact, multiple reports describe this as a red flag that made contributors suspicious of 0396494842, as it created false trust before pivoting to requests for ID and banking details.
What should I do if I already gave personal details to a caller from 03 9649 4842?
If you provided personal information to someone claiming to be from AGL on 03 9649 4842, act quickly. Contact AGL directly using the official number on your bill to inform them of the fraud. Monitor your accounts for suspicious activity. If you provided ID, passport details, or banking information, contact your bank and consider placing a fraud alert with the Australian Federal Police at cyber.gov.au or by calling 1300 552 635. Report the call to Scamwatch (scamwatch.gov.au) with as many details as you remember about what the caller requested.
Why do calls from 0396494842 hang up so quickly or have no message?
Several contributors report calls from 03 9649 4842 that disconnect after 5 seconds with no voicemail, or calls that ring without message left. This pattern suggests either automated calling campaigns testing which numbers are active, or deliberate avoidance of voicemail trails. One report described hearing a dog barking in the background during a quick disconnect from this number, suggesting a call centre environment. These patterns are consistent with organised scam operations using 0396494842 rather than legitimate service calls.
Can I trust a voicemail claiming to be from AGL left after a missed call from 03 9649 4842?
Be cautious. Contributors report receiving missed calls from 03 9649 4842 followed by voicemail claiming to be from AGL. Scammers can leave voicemail messages that sound official. If you receive such a message, do not call back the number provided. Instead, contact AGL directly using the number on your official bill or their website. One contributor who did this discovered their voicemail claiming to be from 0396494842 was not from AGL's official channels.
Should I block 03 9649 4842?
Yes. Multiple contributors report blocking 0396494842 after recognising the scam pattern. One contributor noted they have been receiving calls from this number since 2022, and another reported calls occurring twice daily over consecutive days. Blocking 03 9649 4842 in your phone settings will prevent the number from reaching you. You can also report it as spam/scam in your phone's call blocking app. If the number continues calling from different numbers after blocking, report this pattern to ACMA (acma.gov.au) as harassment.