- Legit
- Spam
Community reports for 03 9649 4720 (0396494720) describing unsolicited calls impersonating AGL energy provider. Mixed reports suggest caller verification needed.
AGL Impersonation Reports for 03 9649 4720
03 9649 4720 (also written as 0396494720) has received mixed community reports. One contributor flagged an unsolicited call from this Telstra-listed Victorian number claiming to represent AGL energy provider, despite not requesting any contact. However, another contributor reported legitimate contact from 03 9649 4720 regarding a complaint they had previously lodged with AGL. This mixed pattern suggests the number may be used for both legitimate AGL business and impersonation attempts.
The impersonation report for 0396494720 indicates callers may pose as AGL representatives to initiate unsolicited contact. Contributors should be aware that not all calls claiming to be from AGL using this number necessarily represent the actual company.
What Callers from 03 9649 4720 Claim
The unsolicited call from 03 9649 4720 involved the caller claiming affiliation with AGL energy provider without the recipient having initiated contact or requested assistance. This impersonation tactic exploits the familiarity of a major Australian utility company to establish false credibility. The caller did not appear to reference any existing account issue or service problem, suggesting a cold contact approach using the AGL name.
How to Verify Calls Claiming to Be from AGL
If 03 9649 4720 calls you claiming to represent AGL, you should verify the caller's identity independently before providing any information or making decisions. Do not rely on the caller's claims about their identity.
- Do not: Share personal details, account numbers, or payment information during the call
- Do not: Agree to urgent actions or schedule technician visits based on the caller's claims
- Do: End the call and contact AGL directly using the phone number on your bill or the official AGL website
- Do: Ask AGL directly whether they initiated contact with you
- Do: Verify any service issues through your own AGL account portal before acting
What to Do If You Receive a Call from 03 9649 4720
If 03 9649 4720 calls you:
- Do not: Answer personal questions about your energy account, address, or billing details
- Do not: Authorise any account changes, service upgrades, or payments
- Do not: Return the call to a number the caller provides
- Do: Let the call go to voicemail if you don't recognise the caller
- Do: Block the number in your phone if you receive repeated unsolicited calls
- Do: Independently verify any claims by contacting AGL on 1300 247 135 or through agl.com.au
Report This Number
If you receive an impersonation call from 03 9649 4720 (0396494720), you can report it to Australian authorities and the company being impersonated:
- Scamwatch: scamwatch.gov.au - report impersonation and scam attempts
- ACMA (Australian Communications and Media Authority): acma.gov.au - report unwanted calls and telecommunications violations
- AGL directly: Contact AGL via agl.com.au or 1300 247 135 to alert them that their name is being used in unsolicited calls
- Reverseau: Submit your own report about 03 9649 4720 to help other Australians identify this caller
Help others by sharing your experience with (03) 9649 4720!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
AGL rang about a complaint I made, fair enough
Unsolicited call claiming to be from AGL energy provider, I didn't request anything
Help others by sharing your experience with (03) 9649 4720!
WRITE A REVIEWFrequently Asked Questions
Is 03 9649 4720 a legitimate AGL number?
Mixed reports suggest 03 9649 4720 may be used for both legitimate AGL contact and impersonation attempts. One contributor confirmed receiving a legitimate callback from 0396494720 regarding a complaint they lodged. However, another reported an unsolicited AGL impersonation call from the same number. Always verify by independently contacting AGL through agl.com.au or 1300 247 135 rather than relying on the caller's identity claims.
What should I do if 03 9649 4720 calls claiming to be from AGL about my energy bill?
Do not provide any account details during the call. End the conversation politely and independently verify through official AGL channels. Contact AGL directly on 1300 247 135 or log into your account on agl.com.au to check whether they initiated contact. This approach protects you from impersonation attempts using 0396494720 while allowing legitimate follow-ups to reach you safely.
Why is 03 9649 4720 calling me if I'm not an AGL customer?
If 0396494720 calls claiming to be from AGL but you have no account with them, this is a strong indicator of impersonation. Legitimate utility companies only contact customers about their existing accounts. Hang up immediately and do not provide any personal information. Block the number if calls repeat.
Can I block 03 9649 4720 on my phone?
Yes. If you receive unsolicited calls from 0396494720, most phones allow you to block the number directly through your contacts or phone settings. If you have an iPhone, you can mark the number as spam. Android users can block it in their call settings. This prevents 03 9649 4720 from calling you again, though scammers may use different numbers.
What if I already gave information to a caller from 03 9649 4720?
If you shared personal information, account details, or payment information with someone claiming to be from 0396494720, contact AGL immediately on 1300 247 135 to alert them. Also report the call to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au). If payment details were compromised, contact your bank. Monitor your accounts closely for unauthorised activity.
How do I report 03 9649 4720 to AGL?
Contact AGL directly on 1300 247 135 or through their website agl.com.au and inform them that 0396494720 is being used to impersonate their company. Also report the call to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au). Community reports on Reverseau help warn other Australians about impersonation attempts using 03 9649 4720.