- Uncertain
- Legit
- Scam
- Spam
- Suspicious
Community reports for 03 9649 4699 (0396494699): Callers impersonate AGL requesting personal identification, claiming urgent account issues. Some reports confirm legitimate AGL calls.
AGL Impersonation Reports for 03 9649 4699
Community reports for 03 9649 4699 (also written as 0396494699) reveal a mixed pattern: some contributors confirm this is a legitimate AGL call centre number, while others report sophisticated impersonation attempts. Five separate reports describe callers claiming to represent AGL, with tactics focused on extracting personal identification and creating false urgency around account issues.
The impersonation attempts targeting 0396494699 are notably persistent. One contributor who answered a call from 03 9649 4699 reported the caller demanded full identification details, and when questioned to verify their AGL work ID, hung up immediately. Another received a call where the imposter repeated personal information requests with escalating urgency, claiming an account problem required immediate verification.
What Callers from 03 9649 4699 Claim
Contributors who reported scam calls from 0396494699 describe callers posing as AGL representatives discussing alleged gas or electricity account issues. The typical pattern involves the caller already knowing some account details, then requesting the contributor confirm additional personal identification over the phone. When challenged to verify their identity or when contributors refused to share details, several callers from 03 9649 4699 abruptly hung up.
One contributor noted the caller from 03 9649 4699 claimed to be from overseas (Asia), which contradicts legitimate AGL operations. The urgency tactic is consistent across multiple reports about 0396494699, with imposters insisting that verification was needed immediately to resolve supposed account problems.
Silent Calls and Abandoned Attempts
Beyond the impersonation reports, several contributors experienced silent calls from 03 9649 4699. Two separate reports describe receiving calls where the line went completely silent, then the caller disconnected. Other contributors received missed calls from 0396494699 with no voicemail left, creating uncertainty about the caller's intent.
Legitimate AGL Use of This Number
Two contributors confirmed that 03 9649 4699 is used by AGL's legitimate call centre. When they called back the number, they reached actual AGL customer service. This creates a critical distinction: the number itself (0396494699) belongs to AGL, but scammers have been impersonating AGL when calling from this number, or using similar-looking numbers to deceive recipients into thinking they are calling from AGL.
What to Do If You Receive a Call from 03 9649 4699
If 03 9649 4699 or 0396494699 calls you:
- Do not: Provide personal identification, account details, or verification information over the phone, even if the caller claims to be from AGL
- Do not: Trust caller ID alone, as numbers can be spoofed or impersonated
- Do: Hang up and independently verify by calling AGL directly on their official number (found on your bill or their website)
- Do: Ask any caller for their name and employee ID, then call AGL directly to confirm they work there
- Do: Remember that AGL will never ask you to confirm personal details they already have on file
- Do: Block the number if you receive suspicious calls
How to Report 03 9649 4699
If you experienced a scam call from 03 9649 4699 (0396494699), report it to:
- Scamwatch: scamwatch.gov.au - Report the impersonation attempt and what information was requested
- ACMA (Australian Communications and Media Authority): acma.gov.au - Lodge a complaint about the calls
- ReportCyber: cyber.gov.au - If personal information was compromised
- AGL directly: Contact AGL through your account or their official website to report the impersonation
- Reverseau: Contribute your experience with 03 9649 4699 to help other Australians identify this number
Help others by sharing your experience with (03) 9649 4699!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Didn't leave a message, makes me wonder what they were up to
AGL call centre; I received missed call from this number and came on this website to see what number and who it could be so I called number back and it was AGL call centre. Don’t know why ppl saying it’s scam.
100% legitimate AGL phone number. Ring it back and you get their call centre. Not a scam this site is incorrect.
Claimed to be AGL but called from Asia, hung up when I asked for their location
Answered but caller hung up abruptly, likely a scam
They called, tried calling back but no answer, blocked the number
Scam.
Caller claimed to be from AGL about gas account issue, asked for verification details, kept insisting it was urgent, checked with AGL after and they confirmed it was a scammer
Called but no message, think it's a scammer
Complete silence on the line then hung up
The number called me. I answered. Nothing. It came from a strange location. I think it is a scam.
Got 2 calls, both just silence on the line
Some girl claimed she from AGL, want my full Identification, when I asked her work ID to prove she’s from AGL, she hung up. So maybe it’s a scam.
Don't recognize it, researched and found complaints, blocked it
Received a call today.
They guy claimed to be from AGL and kept demanding personal information from me.
I pointed out they already have my personal info so why do they need me to confirm it.
The requests were then repeated with increased urgency.
I told him I was not going to give out my personal details over the phone once again at which poiint he hung up.
This doesn't sound like AGL at all but it was clearly a scam call.
Got a call about my AGL account. Asked for personal info. But then I asked what this was about and they said they are trying to update me on info. I said doesn't the emails give us all the info and they hung up. Sounds fake to me imo.
Help others by sharing your experience with (03) 9649 4699!
WRITE A REVIEWFrequently Asked Questions
Is 03 9649 4699 really AGL's number?
03 9649 4699 (0396494699) is registered as a Telstra local service number in Victoria and is used by AGL's legitimate call centre. However, scammers have been impersonating AGL when calling from this number. Two contributors confirmed reaching AGL customer service when calling back 0396494699, but multiple other reports describe clear impersonation attempts where callers claimed to be AGL but displayed suspicious behaviour like asking for unnecessary verification or calling from overseas locations.
Why do scammers use 03 9649 4699 if it's a real AGL number?
Scammers may either be calling from AGL's compromised systems, spoofing the number to make calls appear to come from 03 9649 4699, or using it as a reference point to build credibility when impersonating. The fact that recipients can sometimes reach legitimate AGL staff when calling 0396494699 back actually makes the scam more convincing initially, though legitimate AGL representatives will never ask you to verify personal details you've already provided.
What should I do if 0396494699 calls claiming my account has a problem?
Do not provide any information. Hang up immediately and contact AGL directly using the number on your official bill or their website. Legitimate AGL representatives will never request you verify personal identification you've already provided. If 03 9649 4699 calls insisting it's urgent, this is a red flag. AGL handles account issues through secure methods, not through unexpected phone calls requesting verification.
Should I call 03 9649 4699 back if I missed a call from it?
Only if you have an active account issue with AGL. If you're unsure, do not call 0396494699 back. Instead, initiate contact with AGL using their official number on your bill. Contributors who called back 03 9649 4699 out of curiosity sometimes reached legitimate AGL staff, but others encountered scammers. To be safe, always contact companies using numbers you trust, not numbers that have called you.
Why do some calls from 03 9649 4699 have complete silence?
Silent calls from 0396494699 may be automated systems testing if the number is active, or scammers confirming you answered before transferring to a live impersonator. Two contributors reported receiving calls from 03 9649 4699 with silence followed by disconnection. These are often nuisance or scam calls testing for response. Block the number if this happens repeatedly.
How can I tell if a call from 0396494699 is really AGL or a scammer?
Real AGL representatives calling from 03 9649 4699 will: never ask you to verify details already in their system, provide clear identification, allow you to hang up and call back through official channels, and never create false urgency. Scammers impersonating AGL via 0396494699 will request unnecessary verification, become evasive when asked for ID, claim to be calling from overseas, and insist on immediate action. When in doubt, always hang up and contact AGL independently.