- Unknown
- Legit
Community reports for 03 9649 4501 (0396494501) show mixed feedback - one caller confirmed AGL attempting account changes, another reported spam from someone claiming to represent AGL.
Mixed Reports for 03 9649 4501
The number 03 9649 4501 (also written as 0396494501) has received two community reports with conflicting experiences. One contributor confirmed the call was legitimate from AGL requesting to switch bill payment methods to direct debit, whilst another reported receiving a call from someone claiming to be from AGL despite having no account with the company.
This mixed pattern - one legitimate, one spam - suggests the number may be a genuine AGL service line that is occasionally spoofed or that unrelated callers are using false claims of AGL affiliation. The legitimate report included typical call centre indicators like background noise and an uncertain customer service officer, consistent with a busy Australian utility company operation.
What Callers from 03 9649 4501 Have Claimed
According to reports, callers using 03 9649 4501 have identified themselves as AGL representatives. The confirmed legitimate call involved a request to change payment arrangement from BPAY to direct debit. However, one contributor received a call from this number claiming AGL affiliation despite having no active AGL account, raising the possibility of unsolicited contact or account confusion.
Report Timeline and Context
The two reports for 0396494501 arrived months apart - one in March 2025 describing the legitimate AGL contact, and another in November 2025 reporting the spam claim. Both came through answered calls to a Telstra local number registered in Victoria. The spacing between reports suggests this may be an intermittent issue rather than a sustained campaign.
What to Do If You Receive a Call from 03 9649 4501
If 03 9649 4501 calls you:
- Do: Ask for the caller's full name, department, and reason for calling before discussing any account details
- Do: Verify independently by hanging up and calling AGL directly on their official number from your bill or their website
- Do: Request a callback reference number if they claim to represent AGL
- Don't: Confirm personal details, account numbers, or payment information based solely on their identification
- Don't: Assume the call is legitimate just because the number appears to be from AGL - always verify through official channels
If the caller claims to be from AGL but you have no account with them, it's safe to end the call immediately and block the number.
How to Report 03 9649 4501
If you receive a suspicious call from 03 9649 4501 (0396494501) claiming to be from AGL or another organisation, you can report it through several Australian channels:
- Report to the ACMA (Australian Communications and Media Authority) at acma.gov.au
- Lodge a report with Scamwatch at scamwatch.gov.au if you suspect a scam attempt
- Contact AGL directly using the number on your bill to report potential spoofing of their number
- Block the number in your phone settings and contribute your experience to Reverseau to help other Australians identify unknown calls
Help others by sharing your experience with (03) 9649 4501!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
I don't even have an AGL account, block this number
Caller ID recognised as AGL. Only wanted to switch my bpays to direct debit. Very noisy call centre background and uncertain CSO. Legit call but a waste of time.
Help others by sharing your experience with (03) 9649 4501!
WRITE A REVIEWFrequently Asked Questions
Is 03 9649 4501 definitely from AGL?
Not necessarily. Whilst one contributor confirmed receiving a legitimate AGL call from 03 9649 4501 about bill payment changes, another contributor reported being contacted by someone falsely claiming AGL affiliation despite having no account. Always verify by calling AGL directly on their official number from your bill or website rather than relying on caller identification.
Why did someone from 03 9649 4501 call claiming to be AGL when I don't have an account?
This could indicate either a data error, account confusion, or someone spoofing an AGL number. The contributor reported this as spam. If 0396494501 contacts you with the same issue, ask them to verify your account details, then independently confirm by calling AGL directly.
The caller from 03 9649 4501 sounded uncertain - is that normal?
One contributor noted the customer service officer sounded uncertain with noisy call centre background noise, but confirmed the call was legitimate from AGL. Large Australian utilities often operate busy call centres where staff may sound under pressure. However, uncertainty combined with requests for personal details should prompt you to hang up and verify by calling AGL yourself on 03 9649 4501 or their published number.
What should I do if 03 9649 4501 asks me to switch to direct debit?
Legitimate AGL requests to change payment methods are common. However, always verify independently before agreeing. Hang up the call from 03 9649 4501, call AGL directly on their official number, and confirm they have a pending request for you. Never discuss payment details based solely on an inbound call, regardless of caller identification.
Should I block 03 9649 4501 (0396494501)?
Given the mixed reports, blocking may prevent legitimate AGL contact. If you have an active AGL account and expect contact about billing or services, you might choose to answer but verify independently. If you have no AGL account and 0396494501 contacts you repeatedly, blocking is appropriate.
How can I report my experience with 03 9649 4501?
Share your experience on Reverseau to help other Australians. If you suspect a scam or spoofing of AGL's number, report to Scamwatch at scamwatch.gov.au or the ACMA at acma.gov.au. You can also contact AGL directly to report if their number is being misused.