03 9605 4905 - 0396054905: Utility Impersonation and Suspicious Calls

• Suspicious
• Legit
• Uncertain
• Scam
• Spam

03 9605 4905 (0396054905) reports mix legitimate research surveys with suspicious utility impersonation attempts. Callers claim affiliation with power companies, know personal details.

Utility Impersonation Reports for 03 9605 4905

Seven contributors have reported calls from 03 9605 4905 (also written as 0396054905), revealing a mixed pattern. While one contributor confirmed a legitimate call from CSBA, an Australian research company conducting feedback surveys, four reports describe suspicious utility-related impersonation attempts. Two additional reports are unconfirmed missed calls with no voicemail left.

The impersonation attempts involving 0396054905 specifically target electricity customers. Callers have claimed affiliation with AusNet, Eastern Energy, and SA Power Networks, each time referencing the recipient's address or asking about reported power outages. This localised knowledge creates false credibility, a common tactic in utility scams targeting Australian households.

What Callers from 03 9605 4905 Claim

Across the suspicious reports about 03 9605 4905, callers have used remarkably similar opening statements. One contributor reported a muffled Australian accent claiming to be from AusNet discussing a power outage at their specific address. Another received a call from someone claiming to be from Eastern Energy who knew their address and asked about power outages, only to hang up when told they weren't the account holder. A third report described a caller who knew the recipient's name and address, asking whether they had reported an electricity outage.

In one instance, a caller claiming to represent SA Power Networks rang about electricity matters before the recipient hung up due to suspicion. What distinguishes these calls is the caller's knowledge of personal details like address and sometimes name, combined with the urgency implied by mentioning outages or service issues. When contributors questioned the calls or refused to provide information, callers typically disconnected rather than persist.

Report Patterns and Timing

The seven reports for 0396054905 span from November 2023 to February 2026, suggesting ongoing activity. Most suspicious calls from 03 9605 4905 occurred during evening hours (between 10 PM and midnight), with incidents recorded on 23 April 2023, 13 November 2023, 24 June 2024, 26 June 2024, and 10 January 2024. Two missed calls with no voicemail suggest either abandoned calls or screening by the recipients. The legitimate CSBA research call was the most recent, dated 25 February 2026 during business hours.

The clustering of suspicious reports during off-peak evening hours is notable, as legitimate utility companies typically contact customers during business hours about urgent issues. The fact that four separate contributors reported essentially the same scenario-a caller claiming to represent a power company, referencing their address or a potential outage, then disconnecting abruptly-suggests a coordinated pattern rather than individual errors.

What to Do If You Receive a Call from 03 9605 4905

If 03 9605 4905 calls claiming to be from your electricity provider:

• Do not: Provide your account number, billing details, or confirm your address in response to the caller's claims
• Do not: Accept the caller's statement at face value, even if they mention your address or name
• Do: Hang up immediately and call your electricity provider directly using the number on your bill or their official website
• Do: Ask your provider to confirm whether they initiated contact about an outage or service issue
• Do: Block 0396054905 if the call is repeated
• Do: Note the caller's exact wording and any details mentioned, as this helps identify scam patterns

Legitimate utility companies will never ask for account credentials over an unsolicited call. If 03 9605 4905 rings about an urgent power issue, end the call and contact your provider independently.

How to Report 03 9605 4905

If you've received suspicious calls from 03 9605 4905 claiming to be from an electricity provider, report the activity to the following Australian government agencies:

• ACMA (Australian Communications and Media Authority): Report telecommunications scams and unwanted calls at acma.gov.au. ACMA tracks patterns across multiple reports to identify coordinated scam networks.
• Scamwatch: Lodge a report at scamwatch.gov.au describing the caller's claims and your interaction. Scamwatch maintains a public database of recognised scams.
• Do Not Call Register: Register your number at donotcall.gov.au if you wish to opt out of telemarketing calls (though scammers often ignore this list).
• Your electricity provider: Contact your power company directly using the number on your bill to report the impersonation attempt and confirm whether they called you.
• Reverseau: Contribute your experience with 03 9605 4905 to help other Australians recognise this number and pattern.

Legitimate CSBA Research Calls vs Suspicious Activity

One contributor confirmed receiving a legitimate call from CSBA, an established Australian research organisation conducting feedback surveys for utilities and government agencies. CSBA calls are genuine market research and do not request account credentials or personal financial information. If you receive a call from 03 9605 4905 identifying as CSBA, you can verify their legitimacy by checking their official website or asking for a callback number to independently confirm.

The presence of one legitimate report alongside six suspicious or uncertain reports suggests that 0396054905 may be a shared or spoofed number. Scammers sometimes use legitimate business numbers or closely mimic them. The pattern of impersonation calls claiming to represent different electricity providers from the same phone number is unusual and warrants caution with any incoming call from 03 9605 4905.

Frequently Asked Questions