- Scam
- Legit
- Unknown
03 9600 6717 (0396006717): Contributors report impersonation calls falsely claiming mental health service affiliation, with one incident resulting in police and ambulance dispatch.
Impersonation Reports for 03 9600 6717
Three contributors have reported concerning calls from 03 9600 6717 (also written as 0396006717), a Telstra-allocated Victorian local number. The reports describe callers impersonating or falsely claiming affiliation with mental health services in the Melbourne area. Most alarming is one contributor's account where the caller's false authority claims resulted in emergency services being dispatched to their address.
The pattern across reports about 0396006717 suggests the callers possess personal information including names and location data, lending false credibility to their claims of being authorised service providers. One contributor noted the caller identified herself as "Trish" and claimed to work in their area affiliated with a local mental health service, despite no prior authorisation or engagement with such a service.
What Callers from 03 9600 6717 Claim
Callers using 03 9600 6717 have presented themselves as representatives from mental health services operating in the Melbourne area. In at least one instance, the caller had already obtained the recipient's full name, increasing the appearance of legitimacy. The caller in that report identified as "Trish" and suggested an established working relationship with the recipient's local area.
One contributor reported that the caller's claims of authority were so convincing or persuasive that emergency services (police and ambulance) were ultimately dispatched to the contributor's address. This suggests the caller either made threats, claimed a welfare concern, or otherwise escalated the situation in a way that prompted third-party emergency response. The contributor described the outcome as "an absolute nightmare," indicating significant distress and disruption caused by the false report.
Personal Information and Targeting
A concerning element across multiple reports of 0396006717 is the callers' apparent knowledge of recipients' names and suburbs. One contributor explicitly noted they had "never gave permission" for a mental health service to contact them, yet the caller possessed this personal data. This suggests either illegitimate data sourcing, social engineering, or data breach. The fact that callers claim affiliation with legitimate mental health services while using this unauthorised approach raises serious questions about their true purpose and whether they are attempting to harvest further sensitive information.
What to Do If You Receive a Call from 03 9600 6717
If 03 9600 6717 calls you:
- Do not: Confirm personal information, discuss your mental or physical health, or provide banking or identification details
- Do not: Assume the caller is legitimate based on knowledge of your name or location
- Do: Hang up immediately and independently verify any claimed affiliation by calling the official number listed on the mental health service's official website
- Do: Report the call and block the number on your phone
- Do: Be aware that if you are in crisis or need urgent mental health support, you should initiate contact with services yourself via official channels, not rely on unexpected inbound calls
Report Patterns
The three reports about 03 9600 6717 span from November 2023 to April 2026, suggesting ongoing activity over an extended period. All calls were answered by the recipients, allowing the impersonators to attempt their social engineering. The common thread is false or unauthorised claims of affiliation with mental health services in Victoria, combined with possession of personal identifying information about the recipients.
How to Report 03 9600 6717
If you receive a call from 03 9600 6717 claiming to represent a mental health service or any other authority:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they investigate illegal impersonation and misuse of telecommunications
- Report to Scamwatch at scamwatch.gov.au, which tracks scams impersonating government and legitimate services
- If emergency services were dispatched based on a false report, lodge a formal complaint with your state police service
- If the caller claimed affiliation with a specific mental health provider, report directly to that organisation
- Consider reporting on Reverseau by sharing your experience - community reports help identify patterns and protect others from 0396006717
Help others by sharing your experience with (03) 9600 6717!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
These dodgy fools claiming to be authorities got actual cops and ambos sent to my place, absolute nightmare
Claimed to be from mental health service in my area, had my name but I never gave permission
Woman named Trish called saying she works in my area, affiliated with mental health service in Melbourne
Late night call around 11:23 PM, sounded like Mental Health Access Line, asked for my name
This call was from someone from the Mental Health Access Line in Australia. I did not get to answer my phone in time and it went to voicemail and they left a message.
However, when I tried calling back, no one answered. I rang the general number back for the Mental Health Access Line and someone verified they did try and call and had left a voicemail.
Mental Health Access Line called, left voicemail, confirmed the callback when I called them back
Help others by sharing your experience with (03) 9600 6717!
WRITE A REVIEWFrequently Asked Questions
Why would someone impersonating a mental health service call me from 03 9600 6717?
Based on reports about 0396006717, impersonators may be attempting to harvest sensitive health or personal information for identity theft, financial fraud, or blackmail. The fact that callers already possess your name and location suggests they are targeting specific individuals rather than making random calls. Never confirm or discuss health information with unexpected callers claiming to be from mental health services.
What should I do if I already gave information to a caller from 03 9600 6717?
If you disclosed personal, financial, or health information to someone claiming to be from a mental health service via 0396006717, contact your bank immediately if you provided financial details, and consider placing a fraud alert with credit reporting agencies. Report the call to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au). If you disclosed health information, consider contacting your GP to inform them of the potential breach.
How did the caller from 03 9600 6717 know my name and address?
One contributor reported that the caller from 0396006717 knew their name and suburb without permission, suggesting the number may be associated with illegitimate data sourcing, data broker activity, or compromised records. This is a serious red flag. Do not assume the caller is legitimate based on this knowledge - it actually indicates the caller obtained your details through unauthorised means.
Is 03 9600 6717 definitely a scam?
Three reports about 0396006717 describe impersonation or false claims of affiliation with mental health services. One report explicitly mentions that false claims from this number resulted in police and ambulance being dispatched. The consistent pattern of impersonation and the use of personal information without consent strongly suggests this number is being used for malicious purposes, not legitimate service delivery.
What if I genuinely need to contact a mental health service in Victoria?
Do not rely on unexpected calls claiming to be from mental health services. Instead, initiate contact yourself by calling your GP, visiting the official website of a mental health provider, or calling Lifeline (13 11 14) or Beyond Blue (1300 22 4636). These are legitimate, well-known services you can verify independently. Never give personal health information to callers from 03 9600 6717 or any unsolicited number.
Should I be concerned about emergency services being sent to my address if I answer 03 9600 6717?
Yes. One contributor reported that callers from 0396006717 made claims serious enough to trigger police and ambulance dispatch to their address. This indicates the impersonators may be making false welfare reports or threats to escalate their scam or cause harm. If you receive a call from 03 9600 6717, hang up immediately and do not engage, to avoid providing material the caller could use to falsely report an emergency.