- Scam
One contributor reports a call from 03 9316 3585 (0393163585) claiming to be Telstra technical support. Potential impersonation scam.
Telstra Impersonation Report for 03 9316 3585
A contributor has reported receiving a call from 03 9316 3585 (also written as 0393163585) where the caller claimed to be from Telstra technical support. The call was answered, indicating the scammer successfully connected with the recipient. This type of impersonation is a common tactic used to gain trust before requesting access to devices, personal information, or payment details.
The number 0393163585 is allocated as a local service through Telstra Limited in Victoria, which makes the impersonation claim particularly concerning as scammers exploit the legitimate provider's branding and local presence to appear credible.
What the Caller Claimed
According to the report, the caller from 03 9316 3585 identified themselves as being from Telstra technical support. The contributor did not provide additional details about what the caller requested or claimed regarding technical issues, but the impersonation itself represents a red flag for potential scam activity.
What to Do If You Receive a Call from 03 9316 3585
If 03 9316 3585 calls you claiming to be Telstra technical support:
- Do not: Provide remote access to your device, share passwords, or confirm personal information
- Do: Hang up immediately and contact Telstra directly using the number on your bill or their official website
- Do: Remember that legitimate Telstra support will never cold-call asking for remote access or urgent payment
- Do: Block the number 0393163585 on your phone if the call repeats
How to Report 03 9316 3585
If you receive a similar call from this number, report it to:
- Scamwatch at scamwatch.gov.au
- The Australian Communications and Media Authority (ACMA) at acma.gov.au
- Telstra directly through their official customer service channels
- Reverseau - contribute your experience to help other Australians identify this number
Help others by sharing your experience with (03) 9316 3585!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claimed to be from Telstra technical support
Help others by sharing your experience with (03) 9316 3585!
WRITE A REVIEWFrequently Asked Questions
Should I answer if 03 9316 3585 calls me?
It's safer to let unknown calls go to voicemail. If you do answer and the caller claims to be from Telstra technical support, hang up immediately and contact Telstra directly using the number on your bill. The contributor who reported 0393163585 answered the call, which allowed the impersonator to connect.
How can I verify if a call from 03 9316 3585 is really from Telstra?
Never verify by calling back the number provided by the caller. Instead, hang up and contact Telstra using the official number on your bill, their website, or their app. Legitimate Telstra representatives will not cold-call demanding immediate action or technical access. If you're unsure about 0393163585, this verification step will quickly establish whether it's a scam.
What should I do if the caller from 03 9316 3585 asks for remote access?
Hang up immediately. Telstra technical support will not ask for remote access in unsolicited calls. This is a classic scam tactic. Do not download any software, click links, or grant access to your computer or phone. If you've already given remote access, contact your bank and Telstra right away.
Is 03 9316 3585 definitely a scam?
One contributor has reported that a caller from 03 9316 3585 (0393163585) claimed to be from Telstra technical support. While impersonation is a strong indicator of scam activity, we cannot confirm every call from this number is fraudulent without more reports. However, the impersonation claim is sufficient reason to treat future calls with suspicion and verify independently.
Can I block 03 9316 3585 on my phone?
Yes. Most mobile phones allow you to block numbers directly in your contacts or call history. After blocking 0393163585, calls from this number will go straight to voicemail or be rejected. If you continue receiving calls from different numbers using the same Telstra impersonation, report the pattern to Scamwatch and ACMA.
Why would a scammer impersonate Telstra on 03 9316 3585?
Scammers impersonate major Australian service providers like Telstra because the branding creates instant trust. A call claiming to be from your internet or phone provider sounds more legitimate than a random number. By using the impersonation tactic, callers from 03 9316 3585 aim to convince you to grant remote access, pay money, or reveal personal details before you have time to verify their identity.