- Legit
03 9131 7665 (0391317665): Contributor reports daily robocall harassment from debt collector regarding disputed power company final bill.
Debt Collection Robocall Reports for 03 9131 7665
One contributor has reported receiving persistent robocalls from 03 9131 7665 (also written as 0391317665) related to debt collection activity. The calls stem from a power company billing dispute on account disconnection, where the utility provider allegedly made an error on the final bill. According to the report, a debt collection agency became involved and began using automated calling to pursue the matter.
The number 0391317665 is registered as a local service with Primus Telecommunications in Victoria. The contributor describes the calling pattern as harassing, occurring almost daily with mechanical precision.
What Callers from 03 9131 7665 Are Doing
The robocall from 03 9131 7665 uses pre-recorded messages rather than live agents. This contributor experienced calls arriving at roughly the same time each day, suggesting an automated dialling schedule. The persistent contact relates to a debt claim the contributor disputes, given that the underlying bill error originated with the power company, not the debtor.
Robocalls from 0391317665 of this type typically deliver the same recorded message repeatedly, with little flexibility for the recipient to dispute the claim or explain the situation during the initial contact attempt.
Call Patterns and Timing
The contributor reported receiving calls from 03 9131 7665 occurring almost daily within a single week, indicating an aggressive callback schedule. This frequency pattern is typical of automated debt collection systems that dial on fixed intervals regardless of previous contact outcomes.
The use of robocalls for debt collection, while legal under certain conditions in Australia, becomes problematic when calls are excessive or the underlying debt claim is disputed or incorrect. In this case, the contributor challenges the legitimacy of the debt itself because the power company error created the disputed amount.
What to Do If You Receive a Call from 03 9131 7665
If 03 9131 7665 calls you:
- Do not: Provide payment or personal financial details to a robocall; assume the debt claim is accurate without verification
- Do: Let the call go to voicemail, note the date and time, and contact the power company directly using their official number to verify any disputed charges
- Do: Request written documentation of the debt from the collection agency before engaging further
- Do: Block the number 0391317665 if calls continue after you've disputed the underlying charge or provided written response
- Do: Keep records of all calls from 03 9131 7665, including dates, times, and frequency, to demonstrate harassment if needed
How to Report 03 9131 7665
If you receive excessive or harassing robocalls from 03 9131 7665, you have options to report the conduct:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au, which oversees telecommunications compliance including robocall and debt collection calling practices
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe the debt collector has breached privacy laws by contacting you repeatedly
- Report to Scamwatch at scamwatch.gov.au if the debt claim itself appears fraudulent or based on false grounds
- Contact your state's consumer protection agency (Consumer Affairs Victoria for Victorian residents) if the debt collection practice breaches fair trading laws
- Contribute your experience to Reverseau so other Australians can identify and assess calls from 0391317665
Help others by sharing your experience with (03) 9131 7665!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Debt Collector Robo harassing calls (almost to the second daily) because my friends power company stuffed up the final bill on disconnection. Somehow these hyenas got involved. (shrugging emoji here)
Help others by sharing your experience with (03) 9131 7665!
WRITE A REVIEWFrequently Asked Questions
Is 03 9131 7665 a legitimate debt collector?
The number 03 9131 7665 (0391317665) is registered with Primus Telecommunications in Victoria as a local service. One contributor confirmed it is being used by a debt collection agency, but this does not mean the debt claim itself is valid. If you receive a call from 03 9131 7665 about a debt, verify the charge independently by contacting the original creditor directly using their official number, not any contact details provided during the robocall.
Why am I getting daily calls from 0391317665?
One contributor reported receiving calls from 0391317665 almost daily, which is typical of automated debt collection dialling systems programmed to contact debtors on fixed schedules. If the underlying dispute remains unresolved (for example, if you've contested the debt or provided written explanation), the system may continue calling. You can request the debt collector to cease contact in writing, which may slow or stop calls from 03 9131 7665.
What should I do if the debt claim from 03 9131 7665 is wrong?
If you believe the debt being pursued by 03 9131 7665 is based on an error (such as a power company billing mistake), write to the debt collector demanding they provide written evidence of the debt and cease calls until the dispute is resolved. Keep copies of all correspondence and contact details. You can also lodge a complaint with ACMA (acma.gov.au) if the robocall harassment from 0391317665 becomes excessive or if the collector fails to honour your dispute notice.
Can debt collectors call me every day from 03 9131 7665?
Australian Consumer Law and telecommunications regulations allow debt collectors to contact debtors, but repeated calls can constitute harassment, particularly if the debt is disputed. One contributor received calls from 03 9131 7665 almost daily within a week. If calls from 0391317665 continue despite your written request to cease contact or dispute of the debt, you may have grounds to lodge a complaint with your state's consumer protection authority or ACMA.
How do I block 03 9131 7665 on my phone?
Most smartphones allow you to block numbers directly. On iPhone, open the call log, tap the number 03 9131 7665, then select 'Block this Caller'. On Android, open the Phone app, long-press 0391317665 in your call history, and select 'Block number'. Blocking prevents the number from ringing your phone and sends calls to voicemail, but you should still report the harassment to ACMA if calls from 03 9131 7665 are excessive.
Should I answer robocalls from 0391317665?
No. Robocalls from 0391317665 are pre-recorded messages and do not require you to answer. Let the call go to voicemail, and if you wish to engage with the debt claim, initiate contact yourself by writing to the collection agency or phoning them using a number you verify independently. Answering robocalls from 03 9131 7665 may confirm your number is active, potentially increasing call frequency.